"There was a problem resetting your PC"

Hi guys

I brought a dell a couple of months ago (Inspirion 17R)

I have been having huge problems with the internet on it, so i wanted to reset the computer to see if that would fix the problem, but it then comes up with "There was a problem resetting your PC" and i have no clue how to fix it, i have tried to use sfc /scannow and troubleshoot over and over again.. Nothing found.

Please help.

PS. Windows 8 was pre installed on the computer.
Refreshing the PC also have problems... And just say: "There was a problem refreshing your PC"

Thank you in advanced!

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I am running a new PC with Windows 7 and Office 2007, after a few months I have started receiveing this message "There was a problem sending the command to the program" when I double click on an excel file or attachement. I have no trouble opening Excel files through the program itself. Internet searches suggest others are having similar problems, sometimes with Word though. There is talk of Zonealarm being the culprit, but I run Norton Internet Security 2009, additionally everything did work correctly originally. I have all updates for Windows and MS Office 2007 installed, and run the MS Office repair tool. The double click seems to open Excel, but not the file. Any ideas would be appreciated.

Hi. I'm running Win7 Ultimate (64 bit) and Office 2003 with all paches without any problems until today. I made some changes to normal.dot and now when I double click a file in Windows Explorer I get the message "there was a problem sending the command to the program". This didn't happen in the past. I can open the file from Word but not with a double-click. I have done "detect and repair" which didn't fix it. I have rebooted also with no joy. Any ideas??

Hi All,
Windows 7 on a new system. Office 2003 fresh install.
When I double click to open an Excel file, I get an error message that reads:
"There is a problem sending the command to the program."
And, the document fails to open.
However, if I start Excel and open the doc from within Excel, it opens fine.
Thank you for any ideas.

Reset your PC tool removes all of your data and settings and then reinstalls Windows 8 . Greg Shultz shows you how it works.

Source: Yahoo! News

I have just tried importing my contacts (previously exported from the Outlook PC client (using a .csv file). I get this message:

Importing contacts

There was a problem importing your contacts.
Your contacts are temporarily unavailable. Please try again later.

Try importing your contacts again

I have tried this with Outlook 2007 and Outlook 2013 exports.

Am I foolish to think that MS could allow this to work?


Windows 8 simplified refreshing and resetting your PC.

Source: Yahoo! News

Ik ben nieuw op het forum.
Ik heb windows 7

En ik krijg bij het openen de volgende melding.

Kan plaknotities niet starten. er is een probleem met toegang tot het bestand. (sluiten)

Wat kan ik daar tegen doen.
Moet ik intel Express installer opnieuw laten draaien?
Of ??????

Wie heeft tips voor mij.

I am new to the forum.
I have windows 7

And I get the following message when opening.

Sticky notes can not start. there is a problem with access to the file. (close)

What can I do about it.
Intel Express Installer should I run again?
Or ??????

Anyone who has tips for me.

Hi I have just had an email reminder that my sub is due to expire. I followed the link in the mail and got:

'There is a problem with this website's security certificate'

Any idea when this will be fixed?


Another blog post about Windows 8 - Refresh and reset your PC.


I'm finding that Firefox crashes at least once every session now, sometimes several times, and even in the middle of typing something into a field on screen. I just upgraded to 3.5.6, running on Vista Home Premium SP1 with 3GB of memory, and have gone through all my add-ons to check whether one of them is causing the problem. Firefox aren't getting any notifications from me because the error window I get offers to report my problems to Firefox, then comes up with "there was a problem submitting your report" before offering to restart Firefox and restore the tabs. I can't pin this down to a website, an activity, or a time of day and I'm running out of ideas. The laptop doesn't have problems with any other software that I'm aware of, and has been swept for malware and the HD defragged. Now running out of ideas to try - anyone got any suggestions?

I've been getting this error every startup. It's been happening for a while so I don't know what program is causing the problem, or I would have reinstalled it.

I looked through my startup programs on system config and it says the startup item is "sta", manufacturer is "Unknown", command is "rundll32 "jjysp.dll",,Run", and finally location is "HKLMSOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionRun"

I have no idea what it is or where it came from, but I'm pretty suspect of the process. I searched online for the .dll file but nothing came up. Should I disable it? Is that all I need to do to get rid of it, or is there something more that I should do?

Received this HP Pavilion p6750f yesterday, and there is a problem with sound...not my hearing..the computer. I'm using my older Polka Audio speakers (2) that are not powered. Just the 1/8" pin type. The Windows 7 setup went very well, and no problems until I found there was no sound from the speakers. Rechecked to make sure I had connected to the correct (line green) port on the rear of the PC. I turned up the volume to 100% and still no sound. Today, I went to HP Help & Support to get the leatest software/drivers. That didn't work, so, went to control panel and into sound solutions, and that didn't work. I'm thinking this PC may have a bad sound card or something not working in that department.
It may come down to buying new USB powered speakers. And if that doesn't do the trick, a highly expensive sound card.

However, if someone here had or know a solution, please speak.
Thank you.

I am attemping to install Windows XP Home on a PC that
previously had WIndows 98. Since I am going to replace
Win98 anyway, I am doing a straight install from scratch.

I booted up with the CD, and it loaded all the drivers as
per normal. However, at the end of the driver load, it
says "Starting Windows".... and stays there. No more
drive or CD activity, it just stops.

This PC has had no problems in the past two years, mind

I have done the following to try and troubleshoot it:

1) I tried a new, good Hard drive in case there was a
problem with the old one.
2) I tried another CD-ROM drive (actually two)
3) I tried another copy of Windows XP (that I know to be
4) I replaced the RAM (twice, with brand new sticks that
had never been used before), and tried them in all 3 DIMM
5) I removed the sound card.
6) I tried a different IDE cable (and had the CDRom in
both the secondary channel and also tried it as a slave
drive on the primary channel with the HDD.)
7) I reset the BIOS to Optimized, and later to Fail-Safe
8) I flashed the BIOS last of all, and while everything
else still works normally, the problem with the Install

I have noticed one thing. When I switched the BIOS
(Award) to Fail-Safe, the Memory test spools up to 256
(which is the amount of SDRAM in it), and then starts
over again, several times. To me, this would suggest bad
RAM - but I've had the same results with 3 separate
sticks, two of them new.

Does this mean that all of a sudden, ALL three DIMM slots
have gone bad? And with no other symptoms, save this one?

I am at a loss here, I've tried every trick I know.


What should i do ?

There was a problem with a device connected to your PC
An unexpected l/O error has occurred.
Error code:0xo00000e9
This problem can happen when a removable storage device is removed while it's in use or is failing.Properly connectig any removable storage and restarting your Pc may fix this problem.

Press Enter to try again
Press F8 for Startup Settings

Posted on other forum as well, there was a problem with the hl.exe proccess (counter strike 1.6)

When i did all the steps here also received bsod when first started the ram program(thats why ram suspicious)

this is all the information zipped:
no cpuz screenshot, instead a speccy reports.
your forum software reports
and the info i posted on the other foruim.

power supply: enermax 400 or 500W
all other info included.

Hope i could resolkve it couse its very frustate.

Other info:
all the bsod's startted after buying razer deathrader mouse and installing its software.
alsoi changed the screen resoulution in counter strike to widescreen 1680X1050
cant think of any othert changes to the system.

Attached Files BSOD reports.zip (1.48 MB, 14 views) 010712-17031-01.dmp (323.8 KB, 47 views) 010712-17734-01.dmp (281.1 KB, 42 views) Last edited by acolis; 01-07-2012 at 04:11 AM. Share Share this post on Digg Del.icio.us Technorati Twitter
Operating System Microsoft Windows 7 Ultimate 64-bit SP1
Computer Type Home pc
OS Service Pack Sp1+ (Mtu)
Internet Explorer Version 9
DirectX Version 11
CPU Type and Speed AMD Athlon II X4 630
CPU Cooling stock
CPU Idle Temp 30-40
CPU Load Temp 40-50
Motherboard Chipset GA-MA785GMT-UD2H
System BIOS Revision F9
System Memory Type ddr3
System Memory Speed 1333
System Memory Clocking default
Video Card Type and Speed 1024MB AMD Radeon HD 6700 Series
Video Card Cooling sapphire
Video Card Temperature 30-40
Video 3DMark Score non tested
Power Supply Unit (PSU) Enermax 400-500W
Computer Monitor DELL 2209WA
Sound Card onboard
Speakers logitech
Hard Drive 932GB SAMSUNG HD103SJ
Optical Drives lg dvd
Keyboard and Mouse teac key razer deathreader 3.5 mouse
Modem-Router Type ???
Network Adapter onboard
Printer hl-2170 brother
Network Speed 30Mb
USB Controller ???
Gaming Console ???
Anti-virus Software Avira
Productivity Suite ???
Computer Skill Level Self-Taught Expert
Windows Experience Index ???
Favorite Game counter strike 1.6
Reply With Quote .postbitlegacy .postfoot .textcontrols a.post_info_button, .postbit .postfoot .textcontrols a.post_info_button { background: url(/images/post_infobox.png) no-repeat transparent left; padding-left: 20px; } .postbitlegacy .postfoot .textcontrols a.post_info_button:hover, .postbit .postfoot .textcontrols a.post_info_button:hover { background: url(/images/post_infobox-hover.png) no-repeat transparent left;   JavaScript must be enabled 01-07-2012 #2 acolis Junior Member  Thread Starter Enjoys Windows 7 Forums  
Join Date Jan 2012 Age 23 Posts 8 Re: Random with suspision on ram faulty bump please bump

My friend recently took his laptop to my house and connected his laptop to my wireless network. This worked fine and we could get onto the internet easily, however when he returned home and tried reconnecting to his own network there was a problem, as it would not reconnect. We've tried troubleshooting the problem, i don't understand why the network doesn't just appear, as on his other computer the network is connected and working fine. Thanks for your help. X

I have just upgraded my pc to windows XP from Windows 98
SE and have installed the speedtouch 330 adsl modem.
However, when i access the internet the computer
An error message appears on the screen saying there was a
problem with C:windowssystem32lsass.exe . I think this
may be a registry problem but it must have something to
do with the modem as it happens when on the internet.
Can anybody help?

justin Sherlock


I own a Dell Dimension 8200 256 Mb Ram running Xp Sp1. I
have a 55Gb HD with the System restore memory set to
maximum. About 10 months ago I had to refresh XP because
of problems with an antivirus program. Since then System
retore points will not stay on the system for more than
two or three days.

The system will automatically make restore points, I can
make restore points. All of these will be visible from
the calendar in the System restore dialog but after a
period of a few days they disappear.

I have Real Player installed and someone suggested that
there was a problem with RP wiping SR points. I
uninstalled RP and it has made no difference.

Can anyone suggest a remedy for this?

Many thanks for your help.


Ian McKnight

this is a challenging one:
I used Norton Ghost 11 to copy my hard disk to another disk.
the original machine was HP with Windows XP,SP3.

now when i used this disk on another machine (PCS) and booted from it
i had to re-activate my windows,which i did and everything was working perfectly fine!!
but one..
i noticed that USB ports are not working, further i saw that the drivers for the USB controllers were not installed!!
now i had another similar PCS machine,i backed up the USB controller drivers from there
and tried to install but no success.i even downloaded them from intel site but still no success in installing them.

on installing it gives the following message:

"there was a problem installing the hardware-USB Controller.
the driver installation file for this device is missing a neccessary entry.this may be beacause the INF was
written for windows 95 or later.contact your hardware vendor"

the device type is USB Controller.
Manufacturer: INTEL
Location:PCI Bus 0,device 29,function 0.
Location:PCI Bus 0,device 29,function 1.
Location:PCI Bus 0,device 29,function 2.
Location:PCI Bus 0,device 29,function 7.

thanks for any help or suggestion to combat this.