Microsoft Office Excel encountered a problem ...

I post this FYI; I suspect strongly that the problem lies in my workbook(s), but that I've stumbled across a flaw in Excel's recovery.
I can duplicate this problem in both Excel 2000 & Excel 2003.

Symptoms: I double-click on a workbook created & heavily updated in Excel 2000 (9.0.2720) and most times the application workbook loads and is ready for running/modication. Sometimes (about once per day) I get the frustrating message.
Over the past couple of weeks I've tried repeatedly (in head-rattling sequence):
(1) Running Rob Bovey's CodeCleaner, both the XLA version and the DLL/EXE version
(2) Loading in Excel 2003 (11.5612.5606) and receiving the same message, indicating that the trigger lies in my workbook.
(3) Rebooting
(4) Reinstalling Office 2000 from scratch (remove with Revo Unisnstaller then re-install)
(5) Reinstalling Office 2003 from scratch (remove with Revo Unisnstaller then re-install)
(6) Gnashing my teeth
(7) All of the above in a variety of sequences.

This all costs me about 45 minutes each day, on average; an unacceptable cost.

The application workbook makes use of an XLA library of my own devices, which on Workbook Open : Code: '''' > 2009/06/03 maybe this is causing the problrem Private Sub Workbook_Open() Call UX.CheckVersion(ThisWorkbook) End Sub '''' < 2009/06/03 maybe this is causing the problrem Supressing excution of this (Holding down the Shift key during File, Open) seems to inhibit the trigger.

The library.xla code for CheckVersion (attached) is designed to update a .CustomDocumentProperties, and has been running in both Word 2000 and Excel 2000 for at least seven years.

I am about to recompile the XLA, having placed a STOP instruction as the first executable line of CheckVersion (let's single-step!) without apparently reaching the STOP instruction, so perhaps the library.xla is very corrupt.

But if that's the case why does the application workbook function properly 23 hours of the day.

I'll post here when/if I track down the animicule .....

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I have the following command behind Print button on a form and it is giving me the following message:

Microsoft Access has encountered a problem and needs to close.
We are sorry to the inconvenience

DoCmd.OutputTo acOutputReport, strDocName, acFormatTXT, _
strOutput, False

The above command works OK on my development computer a2k (9.0.6926) SP-3 Jet 4.0 SP-8

Any suggestions?

Thanks, John

Hi,I hav sme problems in installn the office 2010 pro software on my pc.when i run it as admin. and hit install,it starts the istallation but doesnt proceed at all and suddenly says,microsoft office 2010 encountered a problem and the instl'tion wasnt completed we are sorry for da inconvenience.please help.any replies are appreciated.thank you

I'm running Word 2007 under Win7 64, logged in as Administrator.

About once in five times, when I click to open a document I get the message "Word Has Encountered a Problem." The explanation says:

>There is a problem saving the file.
>Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
>If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request permissions >from the administrator to save files to the drive.
>Note: This error can also occur if the computer is running a version of antivirus software that is not compatible with the Microsoft Office system or needs to be updated.

If I click OK, the document opens.

I have half a terabyte of free disk space. I'm running the latest version of Norton Internet Security 2010, but I had the same problem with the Zone Alarm package.

I also get the message about once every five times I attach a Word document to an email, even when Word is not running.


I've searched this forum, and queried several other help sites re the following problem, to no avail. Maybe one of you can help:

1. I'm running Win XP home SP3 via "Parallels" on my iMac - for 18 months. I only use the XP OS for 3 apps that don't work on Apple OSX. On Office 2000, I.E., and "Family Tree Maker", a genealogy app, after 10 to 30 minutes I get a window: "Excel (for example) has encountered a problem and must close..." I close this window, and the app closes. No damage done, other than loss of data since app was last 'saved.' I can then re-boot the app, but get the damned window much sooner. Have you any suggestions?
Would complete uninstall and re-install of XP, Parallels and the apps from discs be the ultimate cure - or could the problem be in one of the retained files - an Excel work book, a Family tree, etc?
In the nefarious window that opens I can click on"details" - and get a laundry list of hundreds of something - codes, maybe - nothing that has meaning to me.

(I successfully use NeoOffice, an Open Office variant, instead of Msft Office, maintaining files in Msft Office format, but some features of Office are missing in NeoOffice so I still need Office )

2. Your forum is great for Windows. Do you happen to know of any similar site for iMac's?

Thanks for any help - Jim Boxcar on 8/20/2010

Revision Note: V3.0 (April 14, 2009) Advisory updated to reflect publication of security bulletin.
Summary: Microsoft is investigating new public reports of a vulnerability in Microsoft Office Excel that could allow remote code execution if a user opens a specially crafted Excel file. At this time, we are aware only of limited and targeted attacks that attempt to use this vulnerability.


I am having a weird problem. Everytime I paste a screen into Paint and want to save the pasted screen, Paint either closes automatically or I get a screen Windows has encountered a problem and has to close. I first found out this problem when I installed a program named to try and every time I tried to open a photo, I got a error, Windows has encountered a problem and has to close. I went on their forum and after they told me many things to try but to no avail, they asked me to send screens, so when I tried pasting the screens into Microsoft Paint, I found out that I had the same problem in Paint. The only way I was able to save the screens was to bring them into Powerpoint, save them as png files and uploaded them to Paint.Net forum.

I am uploading five files I sent to Paint.Net and they might give a clue to my problem.


I recently updated IE to version 9 on my system. (Win 7 Ultimate x64 with 2 dual core AMD CPUs) I am constantly getting the "IE encountered a problem" message no matter what I do. I start IE 9 with add-ins disabled, I turned off GPU rendering, I even started WIN 7 in Safe Mode. I am running 32 bit IE 9. The error is always with NTDLL.DL: see below:

Log Name: Application
Source: Application Error
Date: 7/12/2011 8:11:19 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BOXX
Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000005
Fault offset: 0x00038da9
Faulting process id: 0x14d4
Faulting application start time: 0x01cc40f136c4e880
Faulting application path: C:Program Files (x86)Internet Exploreriexplore.exe
Faulting module path: C:WindowsSysWOW64ntdll.dll
Report Id: a19e7bd0-ace4-11e0-bc76-00e0817902da
Event Xml:



C:Program Files (x86)Internet Exploreriexplore.exe

I ran SFC to see if something was corrupt but while SFC reports that some files couldn't be repaired there is no entry in the CBS.LOG file of what couldn't be fixed.

If I roll back to IE 8 everything works fine. Any ideas?

Whenever starting up my computer running Windows 7 Home Premium 64 bit I get the error:

Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer.

I unplugged everything except my keyboard and still get the error. I tried running windows in safe mode and got the same error. I tried running system recovery but when loading it, it gave me the same error. I tried loading the Installation disc but after the loading windows screen, it just goes to a black screen and stays there.

I'm not sure what else to try, can anyone help?

-----Original Message-----

I run WinXP SP1 with all updates. In addition to PATA
drives I also have
SATA drives on my ABIT NF7-S V2 motherboard.

Recently, every time I right-click on a folder
representing a HDD in My
Computer I get a panel which says "Windows Explorer has
encountered a
problem and needs to close", etc etc. I guess you know
what is in the
rest of the message. Sometimes the Desktop disappears,
until I opt for
its restoration.

Left-clicking on the folder works OK.

Please give me some suggestions as to the cause for this
fault and how
to correct it.

Many thanks.

Hi Rex, I have exactly the same problem, and it's
driving me crazy, as I do a great deal of work in
explorer. I have searched the net and cannot find an
answer. If you get a workable answer, please send me the
All the best Jim

I am running Windows XP Home Edition. When I start
renaming, selecting or moving files in Windows Explorer
(seems to happen when selecting files or folders using
mouse right click function) Windows Explorer stops and

"Windows Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience"

Listed below is what I have tried to date with no success;

Ran Ad-aware 6, Spy Sweeper and Spy Bot.

Ran the latest Mcafee Virus Scan.

Reinstalled Windows form the original disk.

Ran SFC /scannow to check protected operating system files
for corruption.

Tried Windows Explorer in safe mode.

Reinstalled Windows using the "WINNT32 /unattend" command.

I would appreciate any suggestions before I format and
start fresh.




We are using LCS 2003 and WM 5.0 in our company.
One user is encounting a problem since recently.
When he starts Windows Messenger, there is the error window:
"Windows Messenger has encountered a problem and need to close. We are sorry
for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost."

Everything was working fine before and this error occurs sometimes at
Windows Messenger start up but we don't why and it is not systematically.

We try to install Windows Messenger 5.1 but it doesn't correct the problem.

The computer OS is Windows XP SP1.

Thank you.

Have Outlook 2003 and on occasion, usually while reading an email, I get the following message: MS Outlook has encountered a problem and needs to close. Then of course, I have the option to send the error report or not, and restart Outlook box is rechecked. For months I had just gone along and let it restart. Well I finally decided to capture a screenshot of the error details. Does anybody know what is causing the error in the first place? Any comments or suggestions would be appreciated.

While using various Word files from a Windows 2000 server, a user gets the message "Windows Explorer has encountered a problem and needs to close..." There is the code 0xc0000005. It also says "The following files will be included in this error report: appcompat.txt." By the time I tried to look at the file it was gone. The user is opening the files from within Explorer. When he opens the file within Word it works fine.



Ok, I am getting a Windows Media Player 11 error that says " DRM Migrate exe has encountered a problem......." Google searches refer me to sites that say to rename or delete the DRM folder or go to a MS site and use a upgrade button to increase Windows Media Player 11 security. Both items do not appear to work. Basically, mpg movies will not play using WMP 11 but will with other applications.
Any help appreaciated.

I brought this problem to the forum in early December, and I didn't get much of a response. I am submitting it again in hopes that someone has the courage to tackle it.

The problem is that, in XP Home, I get an intermittent "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." message, and the toolbar, Start Menu, and any open explorer windows reset themselves. It also takes some of my tray apps with it.

The error usually appears when I change or move an item on the Start Menu, but it has also happened when I close application windows, or sometimes just click on a button in a window. If I do any extensive file manipulation in Windows Explorer, I will get the error. I have also seen it happen when the computer is just sitting there with no apps open--I am doing ABSOLUTELY NOTHING on the computer at the time!

The last time I posted this, someone responded telling me to run checkdisk and defrag the drive. I did that and it seemed to help for a few days, then it started getting worse again. I have run chkdsk and defrag a number of times since then with no good results.

I have removed everything possible from the startup areas while troubleshooting this thing. The only processes that were running were those that XP starts, and it still happened. It seems to be a somewhat random event--I can't replicate it by any one action or sequence of actions, although I can almost always make it happen by dragging and dropping a couple of items in my start menu.

Every time it happens, I send an error report to MS. Of course I've never heard anything back. I have also tried a couple of Win XP repairs with no luck.

My hardware is a Dell Dimension L933r (Windows XP compatible), and I had installed XP on the hard drive after it was reformatted.

I have searched the MS KB and haven't found anything close on the subject. Has anyone else had or heard of this problem? I'd really appreciate some advice.


Half the time, when I access anything from my start menu "my computer", "my pictures" etc. A message pops up saying "Windows Explorer has encountered a problem and needs to close." When I retry it, it always works the second time. It also happens in certain places on the internet, like message boards, but with a different message "MSN Explorer has experienced an internal error and will have to restart."
Everything else seems to work okay, and my virus scan is up to date. My computer is only a few months old, and I am a totally computer illiterate, so anyone with advice...dummy it down for me please!

Can't find any solution for this, I'm simply trying to create some playlists...can't make this simple action work. What I get is:

Windows Media Player encountered a problem while creating or saving the playlist.

Googling gives nothing helpful, unless I'm missing something. Is there a way to uninstall/reinstall this beast?


Bulletin Severity Rating:Important - This security update resolves a privately reported vulnerability in Microsoft Office. The vulnerability could allow remote code execution if a user opens a specially crafted Excel file. An attacker who successfully exploited this vulnerability could gain the same user rights as the logged-on user. Users whose accounts are configured to have fewer user rights on the system could be less impacted than users who operate with administrative user rights.


Severity Rating: Important - Revision Note: V1.0 (August 10, 2010): Bulletin published.Summary: This security update resolves a privately reported vulnerability in Microsoft Office. The vulnerability could allow remote code execution if a user opens a specially crafted Excel file. An attacker who successfully exploited this vulnerability could gain the same user rights as the logged-on user. Users whose accounts are configured to have fewer user rights on the system could be less impacted than users who operate with administrative user rights.