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Was having minor issues with my laptop - Sony Vaio, just a little over a year old, no histry of problems...the screen would flicker sometimes when left idle for a few minutes. Then on startup screen would be completely black... This started a little over a week ago. Also a week ago started when you pull the wall power out and go to battery power the screen would go black, as if in sleep mode. Would have to press power button and things would resume from login screen. So decided to do a system restore. First system restore date chosen was less than 30 days old. Told me that it was unsuccessful and to choose one from a previous date. So choose one that was a little over 60 days old. Said it was successful and needed to restart to install updates. When restarted again I got a ton of error messages before the logon screen and several more after logging in. The last error message said something about not being able to access the desktop, access denied, press continue to have access to the continue and the only icon on the desktop is the recycle bin. Try to access folders and programs from Start menu, click on them and nothing happens. When select programs folder from start menu, only a few items are available (like 3 or 4) and clicking on them gets no response. CTL+ALT+DEL does nothing. Restarted, shut down, turned on, several times and still same result. Started up in safe mode, all icons are back and accessible, ran virus scan in safe mode, nothing..., restart, same problem. I have no access to anything, programs, files, pictures, documents, internet, from regular start up mode. Has anyone else had this problem or know how to fix it without losing files? If I do have to reinstall Windows 7 can I do so without harming my files? The only things that I do not have backed up are my pictures, which I really do not want to lose. I tried to back them up in safe mode and could not get that to work. I did not make recovery discs (idiot, I know)...but I do have the Windows 7 disc if I need to just reinstall, I just really do not want to lose my pictures. Any help, ideas, or suggestions would be appreciated, Thanks

After installing and attempting to run Norton Ghost (which was unsuccessful)
I started to experience numerous gliches in my system and my restore points
were deleted. All but two problems have been remedied. They a


I am unable to create a restore point. After I hit the create button I
receive the message "System Restore is not able to create a restore point.
Please restart the computer, and then run System Restore again. After the
restart I get the same message again.


Using the following sequence: New Connection Wizard NEXT Connect to the
Internet NEXT Set up my connection manually NEXT

The options Connection using a dial-up modem and Connect using a broadband
connection that requires a user name and password are greyed out. The only
option available is Connect using a broadband connection that is always on.



Whenver I do a system restore to a previous date, the system restore feature goes through its routines then on startup it says the the restore was unsuccessful. I suspect the restore points are corrupted - is there any way to restore my computer to a previous date using system restore now?



Hi Guys, Me again

My problem today is:

My System Restore is ignoring me.
I tried to restore back to the 5th, "restoration unsuccessful". I tried to restore back to the 8th, "restoration unsuccessful". I tried the 10th, "restoration unsuccessful". The 12th, "restor.... yada yada". Then yesterday, "restor.........."!

Can anyone offer any thoughts on why my system restore refuses
to restore for me?

I'm totally at a loss here.



Hi, i have been having problems shutting down my system. It gets as far as the blue screen with the Shutting Down text & thats it. I have hard drive activity for a few seconds & then nothing & im forced to turn off holding the power button in.

I've use various tools to keep my system in top condition & this has only started over the last few weeks. Something i have noticed when i boot up is a black screen saying "Remove Boot execute record unsuccessfully NTSTATUS = 0XC0000001" after the windows 7 logo & then it loads into desktop normally.

I can shut down perfectly fine if i've only been using the pc for a few minutes, but after a few hours it refuses to do so & its starting to have its toll on my system by forcing it to power off all the time.

Sleep function works fine mostly, just the odd occasion when i try to wake from sleep & it just hangs on a blank screen & then after a minute my monitor goes into standby mode & then im forced to reset twice to override the system restore.

Can anyone help?

Greetings. I am journaling my Windows 8 upgrade experience here in hopes that others can learn from the experience. If I am able to resolve the problem here in these forums, I would consider that a plus. But most of all, I am hoping to create some documentation so that others may learn from this experience.

Our story begins a long time ago, in a galaxy far, far away...

No... not really. I purchased a Pavilion P7-1235 back in July, and took advantage of the "$15 Windows 8 Pro Upgrade" promotion.

Shortly after Windows 8 became available, I installed the Windows 8 Upgrade tool, downloaded the upgrade files, and decided to "Create Install Media". Now, call me old fashioned, but I thought that the best way to experience Windows 8 would be to perform a "Clean Install".

NOTE: My definition of "Clean Install" is a re-format of the existing OS volume, or even a repartitioning of the main system disk, so that there are no remnanants of the previous operating system. Aparently, after talking with Microsoft Windows 8 Upgrade support, we have a difference of opinion here.

Now, my Windows 8 Upgrade journey began with booting the install media, and trying to do a custom install. I tried both formatting the OS volume, and also removing the existing OS partition. Neither was successful, as I was informed that I could not perform the operation because the disk had GPT partitions.

At this point, I had already backed up all my data, and created the HP Recovery Disks, and so I decided to delete ALL paritions on the disk. One of these partitions I was about to delete included the UEFI support. But with all the parttions now gone, I was now able to install Windows 8.

After the installation completed, I started work on creating extra partitions. To my dismay, I was not allowed to create more than 4 partitions. The reason for this is because since I had removed the UEFI partition, my system no longer had UEFI support. Without UEFI support, I no longer had support for GPT partitions. Without GPT partitions, I had to utilize MBR partitions, and thus I could only have partitions less than 2 TB in size (not a problem for this system with its 1 TB disk) and could only have 4 partitions per physical disk.

After restoring my system back to the original factory settings (UEFI partition, Windows 7 partition, Recovery Partition), I decided to take advantage of the free Windows 8 Upgrade support offered by Microsoft. I decided to utilize the call back feature, and within minutes on a Sunday afternoon (my football team was on a bye week), I received a call back from a friendly Microsoft technician.

First, the technician had me run the Windows 8 upgrade from inside Windows 8. She had me chose an option for a "Clean Install". Being skeptical, I followed her instructions, and completed the upgrade. I reviewed the system afterwards, and it appears that all it did was backup the existing Windows and Program Files directories, and place them in a folder called "Windows.old".

Next, I explained to the technician how I thought a clean install should work, and she agreed to walk me through the installation by booting the system with the Windows 8 DVD. We are moving through the install process, and we get to the screen when it asks you where you want to perform the install. At this point, there are 4 partitions listed:

1) UEFI partition

2) Windows 8 SYSTEM partition (from previous upgrade)

3) Windows 8 OS partition

4) HP Recovery partition

First, the technician has me try to install on partition #3. Unsuccessful. I receive the "Windows cannot install here. This is a GPT partition". Next, the technician has me format partition #3 using the "Advanced" options on the installer screen. Unsuccessful. Same error message. Next, the technician has me open the DISKPART utility and format partition #3. Unsuccessful. Same error message. Finally, the techician has me run the FORMAT command from the CLI. Unsuccessful. Same error message.

At this point, the technician tells me that I have an encrypted drive and that it cannot be upgraded to Windows 8, and that I should contact HP support.

Go ahead... I'll let that sink in.

After falling out of my chair, picking the phone back up, and attempting to remain as calm as possible, I informed the technician that a) the drive was not encrypted, b) HP informed me that all Windows 8 upgrade issues were being handled my Microsoft and c) I believed we were dealing with an UEFI/GPT support issue.

At this point, my system is unusable. I'm going to run the system restore AGAIN to get it back to Windows 7 so atleast its usable. Thankfully, before the technician hung up, we agreed that she is going to escalate to a TIER 2 engineer, and that engineer will be calling me back tomorrow night.

I'll shall update this forum as the Odyssey progresses. If anyone has any insight on how to upgrade an HP Pavilion P7-1235 to Windows 8 Pro by performing a clean install and keeping UEFI support, I would really appreciate your insight.

Hi, I was surfing the web and watching videos when suddenly my laptop turned off and restarted. However, the restart was unsuccessful and I saw the BSOD. The blue screen didn't stay and the PC automatically started start up repair. It did not fix the problem. It gave me the option to go to the advance start up repair menu (I think that was what it was called). At the advance repair menu, I tried system restore (failed half way) and use sfc/ scannow in cmd(said system restore is in process need reboot to complete, but my PC cannot boot so everytime I restart I end up at the advance start up repair menu).

My laptop is Lenovo T420
64 bit
Windows 7 enterprise

Start up repair diagnostic - Unknown Bugcheck: Bugcheck 50. Parameters = 0xfffff8800415c000, 0x1, 0xfffff80002c816b1, 0x0.

Repair action : system files integrity check and repair
Result: Failed. Error code = 0x490
Time taken = 1795338 ms

*** STOP: 0x00000050 (0xFFFFF88003F5A000,0x0000000000000001,0XFFFFF80002C776, x0000000000000000)

seems like everytime I try to boot, the blue screen is different, these does not have error name
***STOP 0x0000007E (0xFFFFFFFFFC0000005, 0xFFFFFA80062A72C5,0xFFFFF88003F59628,0xFFFFF88003F58E80)

***STOP: 0x000000F4 (0x00000003, 0x82A88D40,0x82A88EAC,0x8C837D50)
recently, I had experienced the "window 7 antivirus 2012" virus twice but I delt with them by system restore

Please help me, I cannot access window and I'm running circle with startup repair option

Hello Everyone.
today the PC was Okay and normal, then i only just installed Nero9 Lite, for a while.
then everything had changed, i can no longer to do a Shut down nor a restart, just log off, switch user and Lock.

and there is a Tablet PC input Panel, near the Language icon [EN], which i can't do anything about it, it doesn't run, nor Right-click menu.. NOTHING, just Hanging there!!

even the taskbar had Stopped.

I'm An Administrator and treated like a standard User.

The Strange is it's just with me, the other user doesn't have this Problem, i switched to it, it was Normally.

i tried to use System Restore, but it was unsuccessfully, and told me it's a Anti-Virus problem, i turned it off, but the same goes...

need help guys..!!!

My son's laptop is stuck in the system repair screen and just stays there. Here's the background. His laptop was dog slow when he came home from college. The only way to boot it was in safe mode. I suspected a virus and ran multiple AV checks recommended on the Windows 7 support forum. No virus was found. Checkdisk and sfc/ scannow from cmd also failed to complete. Based on additional Forum info, I then tried to repair using the restore disks I made when I bought the Dell laptop. It worked fine until starting the repair and then hung at 1%. Eventually I turned off the power. Next I tried doing a custom Win 7 installation from a new disk (a fresh copy of Windows 7). It still tries to repair from the fresh Windows DVD and hangs on the system repair screen. I have powered off and tried to get back to safe mode unsuccessfully. How do I get out of this loop? BTW, it has not blue-screened at all. Thank you.

I'm having a connection issue with my new computer running Windows 7 Professional x64. When I first set it up, the wireless connection worked flawlessly, and then the next day the internet cut out and has not connected since (currently 2 days). Note that I can still connect to the Network, it is just the internet connection that is the issue. Other computers and devices can still connect to the network and internet, and as a temp fix I am using a wired connection to the same router.

My router is a Dynalink RTA1025W Rev2 using WPA2-Personal security, and my computer has a 802.11n Wireless LAN Card.

I have searched through many forum threads, and tried the following suggestions:
Release / Renew the IPFlushing the DNSCreating a static IP addressUpdating the wireless driverUninstalling / re-installing the network card / driverResetting the modem/routerResetting the computerDisabling the firewallChanging the security type (tried WEP and none)System restoring the computerWiping the computer back to it's original state
I've probably tried a couple more things that have now slipped to the back of my mind in the many hours of frustration which I have encountered. None of the above have worked, even temporarily.

I have also attempted to connect to a neighbor's unsecured wireless network, however I was also unsuccessful with that.

If anyone can offer any further suggestions or help to my situation it would be greatly appreciated, as I'm quite stuck and am unsure on how to resolve. If you need more just let me know and I will be happy to provide it.

(I'm using windows 7 64 bit Toshiba laptop)
So today I had a problem with my computer and as a result I used system restore. The system restore didn't go well, and has basically failed. However, my computer launched properly and I thought I got away from some trouble. I'm not too good with computers. When I executed internet just to browse it didn't come up, niether did uTorrent.(However, internetexplorer 64 bit does come up, that's what I'm using to ask for help in fact.). It sent me this message when I tried to launch uTorrent: wsastartup () failed or you have the incorrect version of winsock installed.
I reinstalled internet explorer but it didn't solve the problem ( uTorrent aswell.)

I suspect some files, vital ones (especially internet affected files) got harmed because of the unsuccessful system restore. I also read somewhere that's it's a virus, however, McAfee works fine and scan didn't show anything harmful.
As I said, I need some help because I'm not very good with computers.

Thanks in advance,

P.S: sorry about my English, it's not my native language.

EDIT: tell me if you need info or screenshots to help identify the issue.

ALSO, all of my programs, computer games don't work!!!! I just found out. NONE.
PLEASE ANSWER SOON. I think it's serious.

Installation of April 13 updates for W7 home premium 32 bit rendered Dell XPS m170 laptop unbootable, goes into automatic repair mode on attempted boot. Repair is unsuccessful, system restore is unsuccessful, repair with installation disk unsuccessful as is attempt to boot into safe mode, all resulting in a continual loop into repair mode. Had to reinstall windows as couldn't install backup image successfully.
A second attempt to install part of the updates had the same result.
Any suggestions?

I've been connected to the same network using the same wireless adapter for about a year now, and it all decided to go kaput. I can connect to the network, but it's listed as an unidentified network with limited access. The troubleshooter told me that the problem was with the router, but countless other devices are working with the same router perfectly.

Fixes I've tried:
Uninstalling BonjourResetting the routerUsing a different network adapterSystem restoreDisabling IPv4Uninstalling and re-installing the network adapterInstalling the Reliable Multicast ProtocolSetting a manual IP addressipconfig /release and ipconfig /renew

Also, I've tried unsuccessfully to manually change my MAC address, but I can't find it in the properties for any of my adapters.

Here's an ipconfig /all that I ran:
Code: Microsoft Windows [Version 6.1.7600]Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:UsersMarcus>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : user-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) Physical Address. . . . . . . . . : 12-00-0C-00-AD-00 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : D-Link DWA-131 Wireless N Nano USB Adapte r Physical Address. . . . . . . . . : 00-18-E7-C4-32-19 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::d153:d5f1:6f48:3cf7%16(Preferred) Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 234887399 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-FB-47-60-00-21-9B-17-65-F4 DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{462F6913-F3CA-4FA9-B4D0-3B70CFCE54F2}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Any suggestion of a fix would be very much appreciated.

My shortcut icons on my desktop change by themselves. I am using Vista Home edition. I can't seem to get the proper icons back, eg..ebay, nascar have the same icon now and they are both the wrong icon. Any suggestions. Out of desperation I even did a system restore but got a message back saying the restore was unsuccessful,,but thats another problem. Never had anything like this with XP.


System restore will not allow me to restore to the last
restore point. I thought I may be able to get the DVD
running to install the software for the new drive. No
-----Original Message-----

I unsuccessfully attempted to remove and replace a
defective CD RW into my Pentium II 2.4ghz computer
running windows XP.

Upon reboot I get the following message:
Primary hard disk drive 1 not found
Secondary hard disk drive 0 not found
Press F1 to continue or F2 to run setup utility

This dialogue appears upon each restart

In the set up utility neither my existing DVR ROM or the
new DVD RW/CD RW drives appear.

I have changed the boot order to the CD drive in hopes
that windows would pickup the installation program.

How come windows can't discover either of these drives
initiate an installation wizard?

If anyone has any references or suggestions I would be

Thank you,

Larry Hyatt

My daughter was working on my computer and downloaded Google's earth piece. She got rid of it because it wouldn't open. On deleting it she got a restart now or later prompt. She didn't restart it until trying unsuccessfully to remove its desktop icon. Pretty much everything on the desktop disappeared. We did a system restore .
All the application shortcuts came back and seem to work. BUT, all the folders on the desktop that had anything in them, those files are gone. The empty folders are still there All the graphics, pdf, .doc and other files on the desktop are also gone. I can't find them by doing a search through the C: drive. I did another system restore to a date farther back to no avail.
Is there a way to get the files back? Are they really gone?
thanks for any help and/or ideas you can give me.

I have a computer with two users with administrative privileges (plus the Administrator plus Safe Mode options), and one of the users has severe problems at startup. Unfortunately it's the main user, but fortunately most of it is backed up and virtually everything is accessible by way of the other user(s). I should add that there's only one of me, and this might illustrate the benefit of having a second user. Outlook data is about the only major thing I can think to worry about, and most of that is backed up fairly recently.

I've had a lot of trouble with this machine but I now realize that it's probably confined to this user. I have, for example, tried to install SP 2 five times, all of which were unsuccessful but all of which were through that user. (I now have the CD, which might help.)

I have removed as many TSRs from the startup as I could, but I still can't get it to start and I'm not having much luck with System Restore. I would welcome any suggestions.

I have a strange problem. I ws trying to install a dvd writing software on Windows 7 and this install disabled my cddvd writer. I first tried my Plextor which was working this morning because I was able to burn a dvd, but after I tried to install this software program it disabled my internal Plextor writer. I then tried my external Memorex writer trying either the firewire or usb connectors and it too gave me the yellow "i". I then tried a dvd-rom drive and it didn't get recognize the dvd-rom player. I then went into system restore to last week, it worked for a few minutes in that both the Plextor writer and the Memorex writer were ok in device manager and within 5 minutes I got the yellow "i". How can I get the dvd writers enabled ? Is there something in the registry that ill enable the dvd writers once again ?

I did try installing the writing software in windows XP sp2, sp3 and windows 2000 compatability mode but was unsuccessful.

I have resisted installation of ,net framework up to now. However, recently I wanted to slipstream XP with nLite, and that required .net 2.0. With hesitation, I installed that. nLite did its job, but then Windows update told me I needed to upgrade to .net 3.5, which it intimated replaces .net 2.0. I downloaded a HUGE (almost 200MB) installation file for .net 3.5 and installed this. It did NOT replace .net 2.0. So finally I came to my senses and attempted to uninstall .net 3.5 it from the Control Panel. Oh dear! Oyster won't let you. Told to go to a web site (can't click or copy the URL, have to type it in), long description of all of the problems with .net 3.5, and among it a file to download to remove. Downloaded that, ran it, 'sorry unsuccessful'!

In the end, I did a System Restore to prior to installing this humungous and hideous utiility, then (I think) successfully removed .net 2.0 (although in the middle there was a message to say it had a problem, would I like to report to Microsoft?), removed all evidence of the .net, but still seem to be left with around 500MB of lost space (which I can't identify) on my C drive.

I find it very, very hard to believe that Microsoft seriously think that people will be willing to download, install and use such bloatware. Why would any developer want to use such a user-unfriendly addition? The whole thing is beyond me!

[Didn't there used to be a 'Rant Off' emoticon?]


I was at a clients house today and couldn't resolve an issue he was having with IE since he allowed Norton support to access his computer remotely to remove a rather nasty piece of malware. He didn't know which one or what they did, but they charged him $40. He contacted Norton again and they told him it was an IE or Windows issue and that they had done their part by removing the virus (gives one a warm and fuzzy feeling about Norton products and support). So, here's the problem.....
When he attempts to access his homepage,, the browser times out and never gets to the site. A neighbor installed Netscape for him a few days ago and he has no problem getting on the homepage with that browser. I was able to get him access to by putting the site in his Trusted Zone and unticking the box requiring a secure URL to be placed in the zone. However, he cannot sign into the site to check his email or anything else to do with his account. He also is having problems signing into sites that he is registered with. He simply cannot sign in without being told that his username or password are incorrect.

I understand that there are issues with Norton Internet Security and and assume that both these problems are related. I was considering reinstalling IE6 but wasn't sure how to do that as a seperate installation form the OS and he didn't have the time today for me to research it. As a last resort, I attempted to use System Restore to get back before the problem began, but System Restore was unsuccessful on 2 different restore points.

Any ideas ???

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