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downloaded and installed ok, after restart computer wants
to check my harddrive and stalls at 11% complete. after
skiping check on restart my computer gets stuck in a loop
with a strange grinding noise coming from my drive(?),but
finally after three minutes of grind it finishes startup.
all of this is reproducable. a disk check after startup
produces no problems. switching users also produces grind-
loop eventually getting to other user. is it me or the
update? anyone else with recent probs after last update?
please help.

Haven't had a problem before now, but I unfortuntely choose to have my Dell XPS running Windows 7 64 bit automatically update itself (I had foolishly not had any problems before now for years).

Now, in the August Microsoft Security update, there were 7 Important updates to apply.

I cannot instruct it to NOT install them, even though I uncheck their boxes.

The machine boots fine.
It begins the update process.
It requires a reboot to finish.
It reboots.
It tries to apply the 7 updates.
It fails. "Failure to configure Windows updates"
It reboots.
It undoes the updates.
Then allows me to login.

Happens every time I boot up now, and has been for the last week. My other two machines were not affected by this.

Is there anyway to undo the updates entirely once I log in? They show up on the control panel under the updates, I uncheck them, but Windows still tries to install them even though I undone the install.

Thoughts? Or is there a better forum choice for this?

I bought a new computer with Windows Vista Home Premium and have been having some problems with windows sending me updates that I don't believe I need. Today, when I went to add/remove to find out if I had the program that the update was for, I noticed the 'view installed updates' and clicked it. In the list of updates, there were several that were called "Windows Update for Windows XP" and "Security Update for Windows XP". My question is that since I am using Windows Vista and Windows XP was never on that computer, could those updates have transferred when I did a PC to PC transfer from a PC running XP to Vista?

In addition, I just asked my sister to check her new Vista machine for what updates were installed and she said she had some Windows Updates for Win 98. Her husband did a PC to PC transfer of ONLY programs, no windows applications, but the programs he transferred had been on a Win 98 machine.

That brings me to my last question, which is can I uninstall the updates that do not correspond with the version of Windows I am using or is it possible that some programs will not run properly if I uninstall the updates?

Thank you for your help.

I'm working with a couple of small LANs that are challenging.
The machines are kept up to date Windows Updates, virus files, etc.
(More background information below).

There is a problem with the XP Pro machines that seems to have just started
up by itself over the last few weeks:

XP Pro with Outlook 2003 machine: sometimes Receiving email fails. Less
often, sending email fails. A dialog asking for the username and password
pops up (already filled in with the necessary information) - so all is
needed is to tell it to proceed / OK.... But, when this happens it can
happen over and over and over again. It's very annoying and disruptive. As
you can imagine, the failures are accompanied by a delay of some length.

When email Send and Receive works on this computer, the Send and Receive
seem to respond sometimes very quickly and sometimes no so quickly.

One user reports that opening Internet Explorer will clear the problem.
I've not worked to confirm this.

email is served by an outside ISP. Each user has a separate email account
with the ISP. The ISP isn't able to offer much in the way of suggestion.

I conclude from this:

1) this problem is isolated to Windows XP Pro
2) the passwords / email setup is fine because it often works.
3) there appears to be a timeout problem but I can't find where that might
be. I've set the Outlook timeouts I could find to be long. No change in

One question would be:

Why would Outlook and the network sometimes be very fast and other times be
very slow in establishing a connection for email Receiving or Sending?

Thanks in advance,


Background info:
- The LANs are connected to the internet so all computers naturally have
- There is a server on the LAN that requires IPX.
- The computers are mixed between Win2K and XP Pro.
- There is a CISCO router on the LAN that provides connectivity to a private
TCP/IP network in a separate address range. This router's IP address is
specified as the gateway on the clients.
- We have added the internet gateway as a secondary gateway on some clients
(to see if it makes a difference).

So, all the computers have TCP/IP IPX installed - and probably NetBEUI
except for most of the XP Pro machines.

In general, everything works fine. All applications and connnections work
and the speeds are acceptable.

- All of the clients use one version or another of Outlook (not Outlook
Express) for email.

I am posting this again because of no answer the first time. When I tried to
install XP SP2 from automatic update, the download simply does not begin.
Once I accept the terms, the usual download block opens and does nothing.
After about 5 mins, it stops with the message "Updates were unable to be
successfully installed"

I tried installing it by directly downloading the SP2 exe file. On
completing the download of the exe file, the files were successfully
decompressed. The install process looked for the config and after about
10-15mins into the installation it stopped with the message "The specific
service module could not be found" similar to error 126 I have seen before
and described below.

I've this problem for a long time (more than a year). My task scheduler does
not start. It is configured to start at the start-up, but it does not. I
tried starting it from component services. It stops with Error 126: The
specific module could not be found.

Since the task scheduler problem, I also have a defrag problem. I can not
run disk defrag. It comes with the message that defrag can not run on more
than one instance. I can not find any other instance of defrag running
anywhere on my comp.

Looks like all this is connected. Please help. Likely these problems started
with either my installation of an additional maxtor drive last year or
installation of Norton Systemworks or some other application. I did not face
issue with previous XP updates. I had learnt to live without defrag and
scheduler, but looks like now it is a problem that has to be resolved if I
want to download SP2.

FYI - I have tried safe mode, clean boot etc. I have checked for viruses. I
have run Adaware, Spybot etc and my comp is clean. Still can not load SP2,
defrag or run the scheduler.



I volunteer at our Humane Society Thrift Store and redo the donated computers for resale. We just got an HP Pavilion a1130N with Windows XP Media Center Edition Version 2002. Processor runs at 2.19 Ghz, RAM memory is 1024 MB, hard drive is 225 GB. System works fine until I update to Service Pack 3 - then it will not start normally. I can start it in Safe Mode but it will not start normally or to last known good configuration. What is there about Service Pack 3 that could be causing this problem. Thanks for your help.

I am helping a friend who got a tower a couple years ago from friends. They had XP Professional on, but supposedly removed it and she has XP Home Edition, version 2 SP3. In the add/remove software list, XP Professional shows up on the list (not XP Home Edition) and showing last used before she got the computer (which shows me it is not being used now). I am wondering why XP Home Edition is not in her list of software. The presence of XP Professional is causing a problem with Windows Security Updates. It will not update Office XP SP 3. It gets an error message saying to install the XP Pro Edition install CD (which she does not have). We are confused as to what to do. I don't know if I remove XP Prof from the software list, will that harm the XP Home edition? And why isn't XP Home edition showing up on the list? And is the XP SP 3 Windows updates is trying to install for the Pro version or Home version? If it says on her Comp Properties she has Home Edition v2 with SP3, she already has it, yes?
Also, her computer runs a bit slow opening pages on the internet. She has 2.8 CPU with 512 RAM. Does she need more RAM? She has barely anything on this computer, just Microsoft Suite of stuff and that is about it.
Thank you in advance for your help.

Last night I received an Christmas Email from someone I knew. Since opening it my keyboard hasn't worked properly. It seems to be a spyware problem, but I can't seem to remove it as Spybot doesn't seem to think their is any problem with my Laptop. (Although the person who sent it to me hasn't encountered any problems, and neither has the people they sent it too. Although I think they all run XP).

The keyboard doesn't display the correct charcters. When I press a s d f j k l they are the only letters that work. If I press any key along the QWERTY line I get ^Q ^W ^E ^R ^T ^Y ^U ^O ^P the i key doesn't do anything.

The only way I can get round this problem to type is press and hold one of the letters that works, then any other key I press works fine, but I can't go around holding one key down all the time, also I have to delete that character as well.

Does anyone have an idea how to fix this? I've tried restore from a previous date, and that didn't work. I'm pretty knowledgable when it comes to PC, as I build my own, but this problem has stumped me. It took me an hour to work out the workaround of holding a working key down.

I'm assuming it's a spyware problem as my browser will not allow me to access spybot home page, neither will it allow me to update through the application. I'm about to try and download the latest update on this machine, and transfer it to my laptop using USB. If that solves the problem then I'll post.

My home network has a networked hard drive. When I first started using Windows 7, (build 7100), I had no problems mapping it and reconnecting automatically at every logon. Recently, (last month or so), I have found that when I try to map the network drive I get an error: "The account is not authorized to logon from this station". If I tick "Connect using different credentials" and enter my User name and password I can connect OK for that session. I also have a netbook running Windows 7 that has the same problem. PCs running XP SP3 and Linux connect to the networked drive OK.

I assume that this is to do with a security setting that has been changed with an update - can someone point me in the right direction please?



Hello, i've bought a pc not long ago and it was running windows 7 (64bit)
Running PERFECTLY , never a single freeze or a bsod.
Yesterday i went to my brother's office 2 play some games and i didnt take my monitor with me. There was plenty of monitors in the office so i took the first one and plugged it to my pc.
Surprisingly windows loaded with a black screen and i could move mouse but nothing was happening. So i restarted same thing black monitor nothing's happening, i plugged another monitor and another but all had same problem. Black screen after loading right where the username and password supposed to come. So i went home took my monitor and hell black screen, i decided to wait and i waited for about 15 minutes and black screen disappeared windows loaded, i thought nightmare was over but after that when i entered "starcraft2" i got a blue screen of death and pc restarted. For last 16 hours i was trying to fix this problem but nothing is helping. Windows is restarting whenever it wants , either if i enter a game such as "fallout 3 ,starcraft2, half life 2, or similar" or even when im just browsing internet. First i get message IE has stopped working windows is looking for a solution. I enter world of warcraft i get critical error game closes few minutes bsod again.
I reinstalled windows 7, bsods were still coming, i formatted drive and installed windows XP sp2 updated all drivers and still i get critical error and system restarts. I upgraded winxp to windows 7 and after installing all drivers from ATI and MSI i still get bsods i formatted drive again and install windows XP again. But im giving up, reinstalling windows and drivers just doesnt help. There must be something more advanced which a simple user cant know.. Such as maybe default onboard video card is causing problem or automatic bios update with msi live update 4 did something to the computer.
I m guessing its possible to read some info from dump file but i dont understand anything there. Can somebody help me?

Here's the current condition of the computer
System Information
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7636
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU 530 @ 2.93GHz (4 CPUs)
Memory: 3064MB RAM
Page File: 283MB used, 4665MB available
Windows Dir: C:WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

ATI Radeon HD 5600 Series
ATI Technologiec Inc.
ATI Radeon Graphics Processor (0x68D8)
Internal DAC (400MHz)
1024.0 MB
Plug and Play Monitor
No problems found.

Im going to install a fresh new copy of windows 7 right now and hopefully it will work but if it doesnt then i will upload a dump file.
If anybody had similar problems i would appreciate any advice.

so this ma first try with windows 7 and it looks cool and even lighter cooler than Vista . i have the build 7068 and i installed Need For Speed undercover and wen i ran it and this 1st time told me that some d3d file is missing so i pick the dxweb upadte and updated it to the last update and problem solved and game work but i only can see the nfs logo and just black screen nothing happen afterwards s i checked ma dxdiag and found that direct x is ver 11 and ma VGA that suppose to b 512 mb is 1969 with label approx toatal memory and that sound weird i thought it's mayb the screen setting couz bk on XP wen i run the game for the 1st time i'll have to reset the resolution to 1280x720 couz ma LCD is widescreen so if this the problem can somone confirm that and how i can i solve this problem and if anyone had this problem b4 or it's just bug on this build of windows 7 considering that nfs undercover was working crystal clear with XP
waiting for ur responde and thx in advance

I have Windows 7 Build 7100 (Asus P5Q SB motherboard, Intel Q6600 processor, 4 Mb memory.)

Installed the XP Virtual PC. and the Windows XP mode. They seemed working fine.

Tried to increase the memory. (The 512 MB is not sufficient).

Followed instructions to exit the XP mode.

Got to the proper screen from Windows 7

But could not edit the memory size.

Figured that it might be an installation glitch.

Uninstalled the XP mode, then reinstalled it.

Same problem!!!

Figured that there might be something wrong with the download, I removed the all the directories and files that I could find in the Program Files folder.

Now when I am downloading VIRTUAL PC. RC step 2. It says that it is already installed.

Step 3 the WINDOWS XP MODE RC. Gets as far as the XP blue screen, but it gets stuck.
It appears to be installed, because it directed to download 17 XP updates, but the last dialog box of the installation process was still up.

Also the Windows XP mode does not appear in the Start Menu screen ( It was there the very first time but not since)

These are the files that I was able to find:
C:Program FilesWindows XP ModeTutorial
C:Program FilesWindows XP ModeWindows XP Mode base.vhd
C:Program FilesWindows XP ModeVXPEULA.txt
C:Program FilesWindows XP ModeKEY.txt

In the control panel the Windows XP mode is being indicated as being installed.

Can you help, please.

Is there any way to boot into safe mode or some other utility function (in order to uninstall a faulty SP2 installation) if the OS has apparently been corrupted while installing SP2?

I had installed SP2 on one of my PCs, but there was a problem in installing it on my second one; it had a hard time finding a file called something like wiaacmgr.exe -- although I found the file by browsing and it seemed to proceed along. However, when I tried to reboot, the machine wouldn't get past the black screen with the flashing bar at which point it shut down (and continues to shut down while going through the boot up sequence). I have attempted with F8 to boot in safe mode and with "last known working config" but it continues to just hang and then automatically restart without fully booting again.

I have an Athlon-based E-machine T2625 running XP Home with all previous MS patches updated.

Is there anything to do, or must I just use the "restore" disc and reformat my hard drive?


Here is my system:

Dimension XPS P4 3.0 GHZ 1024MB Ram
Windows XP PRO SP2
Purchased: 5/23/04
12MB Radeon 9800 Graphics Card
Built in Intel PRO/100 network card
Sound Blaster Audigy Card

BIOS Version: A03
NVRAM: Cleared It

My computer just reboots randomly. Full reboot suddenly. Below is the error
I get when I connect to Microsofts OCA.

The first event is my Intel Network card - E100B.

But I have changed this and it still crashed. It seems to crash more with the
built in Intel Card. I put in a Linksys network card and it still crashed.

My questions:

Are there any other updates for my BIOS other than AO3. That is the latest on
my update screen at Dell?

What is your gut feeling the cause?

Heat problem
Software problem
Memory problem
Unfixable motherboard problem
Any info appreciated. I do not know what to do?

I have removed an Adaptec 2960 card. Still crashes. I have changed network
cards - still crashes.

Here is Microsofts Error:

Stop 7F, 0x00000008 (double-fault) error occurs because of a single-bit error
in the ESP register

Article ID : 842465

Last Review : May 28, 2004

Revision : 2.0

On this Page


This document discusses why Windows may display a "STOP 0x0000007F,
0x00000008" error message on your computer because of a specific processor
error. This error message may be displayed when a single-bit error occurs in
the ESP register of a processor that is running on the computer. The article
describes methods to help you troubleshoot this error.


On a computer that is running one or more Intel Xeon processors, or that is
running other processors, Windows may display a Stop error message that is
similar to the following:

STOP 0x0000007F (0x00000008, 0x00000000, 0x00000000, 0x00000000)

When this problem occurs, the following conditions are true The first
parameter of the Stop error is "0x0000008". (This error is a double-fault

o Because of a single-bit error in the upper half of the ESP register, the
value in the ESP register is outside the stack range of the current thread.


This problem occurs if one or more of the processors in the computer Require
a microcode update that is not applied by the computer's basic input/output
system (BIOS).

o Are damaged or defective.

o Are operating outside their specified ranges for temperature, power, or
other conditions.


To resolve this problem, use one of the following troubleshooting methods:

Method 1: Determine if the processor is running the production revision of the
microcode update

A microcode update corrects errata, or bugs, in a processor's internally
implemented logic. Microcode updates cannot be permanently stored in the
processor itself and must be loaded into the processor every time that the
computer starts. Microcode updates can be applied by the computer's BIOS or by
the Update.sys driver.

To identify the revision of the microcode update that is currently applied to
an Intel processor that is installed on your computer, follow these steps: 1.
Download the Intel Processor Frequency ID Utility from the following Intel Web

2. Install and run the Intel Processor Frequency ID Utility on the computer
that is experiencing symptoms.

3. Write down the following CPU information for each processor CPU Family

o CPU Model

o CPU Stepping

o CPU Revision

The CPU Family, CPU Model, and CPU Stepping values identify the specific type
of processor. The CPU Revision value identifies the revision of the microcode
update that is applied.

4. Contact your computer manufacturer to determine whether the revision of the
microcode update is the most current revision that is available for a
particular processor. If the revision is not the most current, ask your
computer manufacturer for an updated BIOS that will apply the most current
microcode update revision.

The symptoms that are described in this article have been observed most
frequently on Intel Xeon processors that have the CPU Family, CPU Model, and
CPU Stepping values of 15, 2, and 9 respectively and that are installed on
motherboards that use ServerWorks chipsets. (The CPU Family, CPU Model, and
CPU Stepping hexadecimal values are F, 2, and 9 respectively.) These
processors require a revision value of 0x18 or later to function correctly.
(0x18 is equivalent to a decimal value of 24.)

A revision value of 0 indicates that the computer BIOS does not have the
correct microcode update for the processors that are installed in the
computer. You must update the BIOS with a microcode update revision that
supports the processors that you are using.

Intel recommends that you apply the latest microcode update revisions to help
avoid known issues.

Method 2: Determine if a processor is damaged or defective

If the processors that are installed in the affected computers have the
production microcode update revision applied, and the symptoms that are
described in this article do not occur on all computers of the same model that
are running the same processors, the processors may be defective.

To determine if a processor is damaged or defective, move the processor to a
computer that is not experiencing any symptoms.

Warning If you change processors, follow instructions that are provided by
your computer manufacturer, or engage appropriately qualified hardware
technicians to change the processors.

If the symptoms continue to occur on the original computer with the
replacement processor, but not on the other computer with the original
processor, the problem is probably not caused by a damaged or a defective

If the symptoms do not continue to occur on the original computer with the
replacement processor, but do occur on the other computer with the original
processor, the problem is probably caused by a damaged or a defective
processor. In this case, contact your computer manufacturer to replace the
original processor.

If the computer that is experiencing the symptoms that are described in this
article has more that one processor, move all processors to the other
computer. If the results indicate that one or more of these processors may be
defective, move processors one at a time to determine the processor or
processors that may be defective.

Method 3: Determine if a processor is operating outside a specified range of
environmental conditions

Excessive room temperature, bad ventilation, or dust accumulation can cause
electronic components, such as processors, to behave erratically.
Malfunctioning fans or blocked air passages can cause ventilation problems. If
the interior or the air passages of the computer are dusty, or if the computer
exhibits symptoms when it is installed only in a particular location, system
overheating may be a factor. Make sure that components are clean, that fans
are functioning correctly, and that air passages are not obstructed.
Additionally, make sure that the room where the computer is located is
adequately ventilated. The temperature of the room must be in the operating
range that is specified by the computer manufacturer.

Voltage that is higher or lower than specified, or that fluctuates, may cause
processors and other electronic components to behave erratically. Incorrect or
inconsistent main power voltage, an overloaded or improperly functioning power
supply in the computer, or improperly functioning motherboard circuitry may
cause incorrect or inconsistent voltage to be supplied to the processor.
Contact the appropriate technicians to verify whether any one of these issues
may be the cause of symptoms.

For information about how to contact your computer manufacturer, click the
appropriate article number in the following list to view the article in the
Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


For additional information about "STOP 0x0000007F" errors, click the following
article number to view the article in the Microsoft Knowledge Base:

137539 General causes of STOP 0x0000007F errors

The ESP register is also known as the stack pointer register. A stack is a
data structure in memory that is used to store information about the current
state of the execution of a thread. A thread's stack is used to keep track of
function calls in progress, of parameters that are passed to those functions,
and of variables that are used by those functions. The value in the ESP
register is expected to point to the current top of the stack. If the value in
ESP is incorrect, it may point to incorrect information or to an invalid
address. If the value in ESP points to an invalid address, a double-fault
exception may occur.

To determine if the Stop error is the result of a single-bit error in the ESP
register, follow these steps:1. Install the Microsoft Debugging Tools for
Windows. To download the tools, visit the following Microsoft Web site:

2. Run the WinDbg tool, click File, click Open Crash Dump to locate the memory
dump file that contains the Stop error information, and then click OK.

Keith Im no expert at all but i too had identical probs to yourself last night and this morning, Ive managed to resolve the hotmail and msn groups sign in through help from aol, the only thing that worked was to use keyword 'securefix' through AOL and clic
k and msn sign in is sorted but still having problems with messenger 6.2 or windows messenger code error 0z81000370...AOL cant help with this unfortunately so I've since written to microsoft with the details of my problem ..this wont help if
u aint got AOL tho cause I did do a lot of the solutions u tried first and they didnt work at all.. good luck

"Keith Vaughn" wrote:

Windows XP Professional "Error Code: 0x81000370"

System: DELL INSPIRON 8100
1 GHZ Processor
512 RAM
20 GB Hard-Drive
40% FREE
Operating System: Windows XP SP1A
Browser: Internet Explorer 6.0 SP1
MSN Messenger: 6.2

Recently I found I cannot;
1.) Browse / Scan for Updates at Cannot find the page
2.) Browse so I cannot Login and retrieve Hotmail
3.) MSN Messenger 6.2 will not connect displays "Error Code: 0x81000370"

What I attempted to Fix / resolve this:

1st: Full System Scan for Virus w/ McAfee (Latest DAT)
2nd: Disabled Anti-Virus
3rd: Uninstalled Sygate Firewall 5.5
4th: Set I.E. 6.0 back to DEFAULT Settings
5th: Lowered Security Settings to LOW
6th: Added to TRUSTED SITES;
*Unchecked https:
7th: Uninstalled Internet Explorer and Reinstalled Internet Explorer
8th: Uninstalled MSN Messenger 6.2 and Reinstalled MSN Messenger 6.2
9th: Within Windows XP desktop, I inserted XP CD and "Upgraded" the OS
10th: Changed Boot Sequence and Booted to XP OS CD and Selected:
1: CWindows
"R" for repair the OS, gave admin password and prompt immediately
changed to:
Not sure what else to do ?
Attempting to get MSN Messenger going tonite by;
a.) Open MSN Messenger 6.2
Select TOOLS
General Tab has 4 Boxes CHECKED
I'm unchecking Boxes: 1, 3, and 4 (Per Msn /Hotmail Telephone Tech Support)

Any input on how I can restore I.E. 6.0 so as to allow me to goto and scan for
updates at:
and to login my account is GREATLY Appreciated
*Note: I can Browse all over the Internet and even Login to my
Online Bank and CC accounts, "Just" Microsoft related sites
I can't get to......I can goto the site and Browse
there and goto the Security Pages

Thank YOU

Keith Vaughn
Modesto, CA

I have been using Microsoft Messenger for about the last
four months. I haven't had any problems with the service. I
use it with a webcam and microphone to video and voice
conference call. I have Microsoft Messenger version
4.7.2009, which came with my Microsoft Windows XP Home
Edition. It's great!

About a couple of weeks ago, I started getting the
following message when I attempted to login to the
Messenger Service:

Signing in to .NET Messenger Service failed
because the service is temporarily unavailable.
Please try again later. Click the Help button
to check the current .NET Service status.
Retry Cancel Help

When I click help, the Service Status for .NET Messenger
Service is listed as "All systems are stable and running."

This problem has been persistant over the past couple of
weeks. Every time I login, this message appears. So I've
been unable to login at all, even though the overall
service status is reported as running.

I've tried uninstalling & reinstalling Messenger via the
Control Panel. I've tried reinstalling via the Messenger
download/upgrade website. I've tried disabling my Norton
Anti-virus. I've done registry scanning and cleanup using
System Mechanic 4. My PC is also pretty much up-to-date
with Windows XP updates, as well. Nothing has resolved my
problem and it doesn't seem to be going away by itself.

I am having no other problem with my computer besides this
new sign in problem. I use a 56K dialup connection for
internet access. There's been no change in my dialup access
numbers or problems with my internet connection.

Finally, two days ago I opened a support ticket at, but I haven't
yet heard back. Any suggestions would be quite welcome!
Thanks so much. Cheers!

Hello all,

I have an AMD Athlon Xp 2200+ with an Asus A7V8X machine=20
and only one 100Gb HD. I've installed on this one disk=20
WinME, Win2k and WinXP. Until just recently I never had=20
any trouble booting any of those systems through multi-


I have installed XP's sp2. Just after the installation it=20
rebooted fine. I had a message from Norton Internet=20
Security asking me if I wanted to keep my Firewall=20
settings and not use Microsoft's Firewall. I answered yes.=20
A little later I started Nero. A warning came, saying the=20
software wasn't compatible with sp2. I nvertheless ignored=20
the warning and opened Nero Burning Rom. Then I shut down=20
my computer.

Now I can't boot either XP or 2k.

Booting XP I get the following error code: stop 0x00000024=20
(0x00190203 0x83749310 0xC0000102 0x00000000). If I get=20
this right, this is a problem with ntfs.sys.

I can't boot the computer in any of the safe modes (with=20
command prompt, networking, etc.), nor in the last known=20
good configuration. I can't either run the recovery=20
console. When I try to run the console, computer freezes=20
after stating that it is checking my drive.

If I try Safe mode, the computer loads all the drivers up=20
to Mup.sys, then hangs.

And so the only system I can boot my computer with is=20
WinME. Since my Win2k and WinXP system drives and my data=20
drives are on NTFS I can't access them from WINME.

However, I have been able to boot my computer using a=20
bootable CD-Rom with Caldera DR-Dos 7.03 on it (with NTFS=20
support). And so I have been able to find out that all the=20
files are still on my ntfs drives. I have copied some of=20
them onto one of my FAT32 drive and found out that the=20
data was clean and without corruption.

I have also ran a set of disk tests available from my=20
manufacturer. My disk is fine.

I have read that this boot issue could be related to an=20
obsolete BIOS or certain kinds of Pentium CPUs (Prescott)=20
or AMD 64. This was obviously not my case. Still, I=20
flashed my Award Bios, ver. A7V8X ACPI 1006. Now I have=20
the latest version (1014).

But that didn't help at all, because the next step for=20
resolving the problem, according to Microsoft KB 873161,=20
is to rename update.sys in the system32/drivers.=20
Unfortunately, my Caldera DR-Dos only allows me to read=20
from my ntfs drives. I just can't write or delete any=20

I also have read that you could have some problems booting=20
into safe mode if you had Nero InCD installed (in=20
particular the Incdrec.sys file). Indeed I do have this=20
file in my system32/drivers. But the problem seems to=20
concern only those who try Safe mode and who don't have=20
problems booting normal mode. Anyway I can't rename this=20
system driver either.

It seems I'm not the only one with these kind of problems=20
(see, e.g.:


Some also recommend to go into the=20
$NtServicePackUninstall$spuninst, rename spuninst.txt to=20
spuninst.bat and run it to deinstall sp2. But again, I=20
can't rename any file onto my ntfs drives...

I haven't tried yet to repair or reinstall winxp, which=20
would be my last resort.

So here are my questions:

1) Is it possible to boot XP without loading certain=20
drivers (remember I can't delete them or rename them on my=20
NTFS system drives) since my boot sector is on a FAT32=20
drive ? Like is there a command line that can be put in=20
boot.ini ?=20

2) Is it possible to boot my computer and be able to=20
access my ntfs drives with permission to=20
modify/delete/rename/write, without going through recovery=20
console ?

3) Is there another way to run chkdsk than puting the disk=20
into slave mode into another computer or going through=20
recovery console ? (I'm far away from any other computer).

4) Is it possible only to repair or change ntfs.sys=20
without altering the data on the disk ?

5) Is there any utility, running on DOS or WIN-ME, that=20
can help me recover my ntfs drives ?

6) How come XP makes 2K unbootable ????

7) Could this bug be related to Norton Internet Security=20
or Nero burning rom ?

I'm trying not to despair. Please help me !!

Thanks to all.

Prom=E9th=E9e Lefort

I have a Dell Dimension 8200 computer with windows XP Prof that has worked
very well except for a few problems here and there that always have ended up
being minor. However, I am pulling my hair with what appears to be the
first serious problem with this computer. Up until about two weeks ago, I
was able to use the Sony DRU 510A Burner and DVD-ROM NEC 5800 reader without
any difficulty. I could put in a burned DVD+R media, (that had the V2i
Protector Desktop Edition backup files of C: drive), in the Sony unit and
accomplish a file verify in about sixteen minutes. I could also put a
burned data DVD+R or CD-R media in the NEC unit and the window would open
almost immediately to show the folders and files, after clicking on the unit
Icon. I should note that my C: drive is approximately 6gbs in size.

Now, I have some urgent concern as to what is happening in the last few
days. On the Sony unit, the file verify for the V2i backup files takes
approximately forty minutes to complete (it will finally successfully
verify) and a data DVD+R and CD-R read attempt will hesitate for at least
nine to ten seconds before opening a window to show the folders and files,
after clicking on the Sony Icon. The NEC unit will now not even recognize
the V2i backup DVD+R media (a message will pop up and ask to insert disk,
even though disk is in the unit), and for the data DVD+R and CD-R media, it
will take at least ten to twelve seconds for a window to open to see the
folders and files.

I have accomplished the following trouble shooting so far but with no luck.
First, I ran a full scan with NAV 2004 and AdAware SE with the latest
definitions for both programs. I also check daily for updates for BoClean.
Secondly, I took two DVD V2i backup media (different dates of burn) and four
data DVD+R and CD-R media to a neighbors computer (same computer setup as
mine) and all of the media work flawlessly in his SONY DRU 510A unit and NEC
5800 unit. The V2i file verify took approximately fifteen minutes and the
data media opened almost immediately. So I think I eliminated any media
problem that might be with my burned media. Third, I ran the MS SFC and it
did not show any file replacements and then ran both checkdsk and defrag
with no problem. Forth, I went to Device Manager, deleted the NEC 5800
unit, rebooted and windows again correctly identified the unit. Fifth, I
thought maybe it could be a defective data flat cable on the secondary
channel and so replaced the existing one with a new one, but still no luck.
Six, I decided it was time for a new burner (Sony DRU 540A), replaced the
Sony 510, but still no luck. Seventh, as a "just in case," effort, I went
ahead and updated the V2i Protector program to the latest version (2.04),
but still no luck.

I went back to my records to see what I had done on my computer
approximately two weeks ago, and found that I had installed the new AdAware
SE Plus version and the MS04-025- Cumulative Security Update for IE 6
Service Pack 1. So I uninstalled the AdAware SE and still no luck! At this
point, I am reluctant to uninstall the IE Security Update, however I did
notice that the day after installing this update, I start getting a lot of
DCOM errors with the EventID of either 10005 or 10010. Before this install,
I did not see any DCOM errors.

If anyone has any recommended suggestions, I would sure appreciate the
information. I called Dell and it was suggested that I may want to
reinstall windows XP, but I declined, thinking that might be a bit too
severe at this point in time. I should note that my most urgent concern for
now, is how dependable (maybe undependable) my Image backup and restore
capability may be since I am having problems with both units. Thanks for
any help, Sam.

Tried recovery - could not recover. Then tried side by
side XP install. Worked until trying to install patches,
Was on last Norton update - same problem. Norton says no
viruses - checked for Doom - not present. Looked for
spyware with Spybot - fixed all. Any ideas? No error
message shows - just sits at the Windows starting screen.

I manage about 25 PCs here running Windows XP with SP2 and all the current
updates except this last batch that has come out. We have a T-1 to the
Internet so all machines have 24/7 Internet access.

When SP2 came out, I decided at last to turn on automatic updating for
everybody. As we all know, with any "critical" update that gets installed,
there's always a chance that the fix will cause unexpected problems, so I
was always reluctant to install updates on my mission-critical systems
without testing them first. But the increasing rate of viruses and other
computer malfeasance has made me decide to err on the side of caution for
the future.

However, I'd prefer it if I could divide my computers up into groups so that
set "A" gets its updates on Monday nights, set "B" gets done on Tuesday, and
so on. That way if a new update comes out that causes some terrible problem,
I can go around and stop the other systems from being updated until the
updated-update is released.

I'm finding it's not working as planned. I think I know why, but I'd like
someone else to confirm this -- and maybe suggest a way to fix it. Let's say
that set "A" is programmed to get its updates every Monday at 3:00 AM. What
appears to happen is that they download the updates, then spend the next
week alerting the user that "updates are ready for your computer" before
installing them.

What I think is happening is that it finds new updates at 3:00 AM, downloads
them, and by the time it's complete it's 3:02 AM and Windows figures it has
to wait until next Monday at 3:00 AM to install the updates it has. The
behavior I've set for Automatic Updates is "Automatically download
recommended updates for my computer and install them at (time)". Technically
-- grammatically, I might say -- I think it should say "...and *then*
install them", but it doesn't.

My only option appears to be to set each computer to do *daily* checks, and
even that will result in a 24-hour lapse between the updates being
downloaded and them being installed. This seems contrary to the behavior
I've set. Can anyone confirm this is working the way it should, or if I have
something mis-set here?


Chris Bailey
Saint Joseph, Michigan

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