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Hello all! I have been trying to fix a 64-bit Windows 7 Professional workstation in a domain environment. Basic system info listed below:

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601)
Service Pack 1 (7601.win7sp1_gdr.120830-0333)
System Manufacturer: Dell Inc.System Model: OptiPlex 580BIOS: BIOS Date: 06/19/12 14:12:07 Ver: 0.07 A07Processor: AMD Phenom(tm) II X2 B55 Processor (2 CPUs), ~3.0GHzDisplay: ATI Radeon HD 4200Memory: 4096MB RAMAvailable OS Memory: 3836MB RAMPage File: 1613MB used, 6058MB availableNetwork Cards: 3 Installed
[01]: Broadcom NetXtreme Gigabit Ethernet[02]: Compact Wireless-G USB Adapter[03]: Microsoft Virtual WiFi Miniport Adapter

This PC is two years old and essentially started to crash out of the box. I put up with it for about a year-and-a-half because the crashes were somewhat infrequent, maybe occuring every two to three weeks. About three months ago I had become fed up with the crashes and purchased a software support contract with Dell. Although I had performed multiple diagnostic tests on my own to search for hardware failure (never found any issues), they made me rerun those same tests to prove there were no hardware issues. After the diagnostics came back clean, they told me I would have to reformat the hard drive and reinstall windows (which had come installed OEM). The good folks at Dell assured me this would be the only fix, and while I did not really agree with them, I complied with their suggestion.

Well, despite following their instructions, the PC in question continues to experience the occasional BSOD after reformatting. So whatever Dell thought the cause/cure would be, reinstalling Windows was not the answer to the problem. I'm not sure if this is a driver issue, or something completely different. When I run bugchecks on the Dump Files, the results typically state that the crashes were probably caused by Ntfs.sys, ntkrnlmp.exe, and win32k.sys.

Last weekend I ran memtest86+ for about 16 hours, checking each individual memory stick in each slot for 8+ passes, but no errors were found. I ran Driver Verifier for several days straight (still running it now) but could not crash the PC while stressing the third party drivers. If I can't isolate a hardware or a driver issue, then what exactly could be causing this? I have just about had it with this PC, so any help would be greatly appreciated!

Thanks,
jmt83 Attached Files W7F_02-02-2013.zip (1.89 MB, 4 views) Share Share this post on Digg Del.icio.us Technorati Twitter
Operating System Windows 7 Pro
Computer Type Dell Optiplex 580
OS Service Pack SP1
Internet Explorer Version 9
CPU Type and Speed 2x AMD Phenom II X2 B55 Processor
CPU Cooling HeatbSink (sorry, not very specific).
System BIOS Revision Version A05
System Memory Type 4GB, Non-ECC (2x2GB)
System Memory Speed 1333MHz DDR3
Video Card Type and Speed 256MB ATI Raedeon HD 3450
Video Card Cooling HeatbSink (sorry, not very specific).
Storage Controller No RAID
Hard Drive 250GB SATA 3.0BG/s and 8MB Data Burst Cache
Optical Drives DVD+/-RW 16x
Anti-virus Software Microsoft Security Essentials
Productivity Suite Adobe Acrobat 9 pro, Office 2010
System Install Date Jan 2011
Computer Skill Level Average Ability
Reply With Quote .postbitlegacy .postfoot .textcontrols a.post_info_button, .postbit .postfoot .textcontrols a.post_info_button { background: url(/images/post_infobox.png) no-repeat transparent left; padding-left: 20px; } .postbitlegacy .postfoot .textcontrols a.post_info_button:hover, .postbit .postfoot .textcontrols a.post_info_button:hover { background: url(/images/post_infobox-hover.png) no-repeat transparent left;   JavaScript must be enabled 02-02-2013 #2 jmt83 Junior Member  Thread Starter Enjoys Windows 7 Forums  
Join Date May 2012 Age 36 Posts 11 Re: Dubugging shows BSOD "probably caused by Ntfs.sys, ntkrnlmp.exe, win32k.sys." One more thing I forgot to add; I did receive some advice to update the video driver a few weeks ago. I used a program called Driver Fusion from Treexy to remove all the AMD components from the PC that I could. I then downloaded a more recent version of the ATI
Radeon HD 4200 display driver v 8.970.100.3000, released 07/2012 (my previous version was v 8.850.0.0, released 04/2011). However, the PC has crashed 3 or 4 times since. So although it was probably a good idea to update the video driver, this alone was not enough to fix the issue.




Most of the problem is in the description. I'm unable to connect wirelessly (excuse my spelling). I'm running an EEPC netbook. I don't know what version or anything. I have windows 7 Ultimate SP1. Here's my IP config taken from the CMD (Command Prompt).

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:Users90'sRPG>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ZidaneTribal
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 06-22-43-63-9F-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR928X Wireless Network Adapter
Physical Address. . . . . . . . . : 00-22-43-63-9F-90
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.*.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.68.0.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethern
et Controller(NDIS6.20)
Physical Address. . . . . . . . . : 00-24-8C-28-F9-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.co.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B0C7EF56-336D-49A5-8A84-22B69A0AC40A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{AF4095E3-7BD5-4B7F-AC07-49A5405BBE7C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{10279121-0F23-44D0-B801-0ACF70238F52}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:Users90'sRPG>

... any help would be grand. Thanks in advance.