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Woody's recommendation to view but avoid automatically accepting Windows Updates is useless if, as in my Windows 7 Ultimate 64-bit installation, the SHUT DOWN option after clicking on the Windows Button (pearl) only offers the shut-down choice to install the updates ("Installs updates and then shuts down your computer.") Yes, there are other choices (Switch User, Log Off, Lock, Restart, and Sleep), but no way to just shut down without accepting updates.

What's going on????? Do I have to fool the machine and hit the power button to shut down if I don't want to install updates from now on? Even the Shut Down button has the gold Windows Updates shield on it!

The only time I've ever used a smiley in a forum:

last week, a friend of mine was playing on the internet when he (and at least two friends of his at the same time) got a message which appeared to be from Windows telling them they got an update and windows shut down in three minutes. He didn't get any way to cancel or get around the 'event' so could only save what he could & then see how his laptop shut down.
One of his friends trusts this being a (automatic) Windows Update and referred to this page he found, which discusses an Update released that same day:Update for Windows XP (KB900485).
Now... personally I've never heard of windows updates leaving you no choice to see and watch your computer 'die and resurrect' and would consider that quite some security issue on itself.
So I wonder... do they probably have some virus/... installed playing games with them? Or is this just yet another hole in my knowledge that needs to be updated?

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6050 Mb
Graphics Card: Intel(R) HD Graphics Family, -1262 Mb
Hard Drives: C: Total - 699443 MB, Free - 332975 MB;
Motherboard: TOSHIBA, PEQAA
Antivirus: avast! Antivirus, Updated and Enabled

I am convinced that my computer has been dishonored and is trying to commit Hari-Kari.

This year-old Toshiba P755 came with Win 7 installed. This August after an automatic Windows Update it failed to startup properly. After logging in Explorer would freeze.

I was able to start up in Safe Mode. Windows Update log showed that a half dozen updates had just been installed, and several had failed.

I used Recovery and selected a restore point just before the update. All went OK and the computer now worked until the next time I shut down, whereupon it headed off to re-install the updates. This time I noticed it hung in the Installing Updates, do not turn off your computer" screen for many, many hours, eventually failing to install them.

I repeated this cycle three times over the next few days, growing more desperate each time. Finally I found a kb on the MSDN site that sounded applicable. It had me download and install a "Mr. Fixit" utility. I did so, got one more lockup, then upon entering Safe Mode saw a new option: Repair Startup or some such. I tried it and lo, it worked. No more endless "Installing Updates" messages.

I then changed the Windows Update mode to manual. It still sent me messages about updates being available, so I then turned off the Windows Update service.

All was quiet for three weeks. Then last Friday the same drill - hung after logging in. (The symptoms are: black screen; use Task Manager to close and then restart explorer.exe, whereupon you get the desktop and can run 3rd-party pgms, but anything MS-related like control panel crashes the system requiring a cold boot.)

Only this time it has invented a more ominous way to die. I did the Safe Mode->Control Panel->Recovery drill (I can do it in my sleep now) and, uh-oh, it says I have no restore points! I used to have dozens....

Looking at the update log, I only see three update that (I think) are when I installed Mr. Fixit. I went ahead and uninstalled them anyway. The computer wanted a reboot, and once again locked on the "configuring Updates" screen.

Now I can only start up in Safe Mode with Networking, which is how I am able to write this.

1) With no restore points to choose, what do i try next to catch the startup bug?
2) How do I keep this from happening again?


I have reserved a great deal of time not passing judgement on Windows 8, but so far I am not as enthused as, perhaps, I should be. This is not to say that I have given up on Windows 8, but for me, the Consumer Preview just isn't doing it. The main problem, of course, for me, and I suspect many others, is not so much the lack of Start Orb, but the Metro UI itself. Please allow me to explain:

Is Windows 8 a service, a product, or both?

I have discussed this quite entangling issue to some length with others in confidence, and have found myself to be disappointed with Metro UI. Some concerns that I see myself and others having is the Metro UI as a service platform for Windows Live. It is clear to me that this is likely the reason that Metro UI has been embedded into the operating system. While its usability is no doubt optimized for touch screens and next generation human interface devices, I find myself frustrated with the pre-installed applications in the Windows 8 Consumer Preview. In fact, I find myself quite annoyed, and in some cases, startled by what happens when you link your Windows Live ID to Microsoft Windows 8.

In Microsoft Windows 98 SE, upon launching Internet Explorer 5, one of the first screens a user saw was:

"Welcome to MSN Internet Access"
"Get fast, reliable Internet access and e-mail from Microsoft."

During that time, it was uncommon for someone to be on a LAN (local area network) using a router. A LAN would actually have to be manually set up, and so Microsoft attempted to use MSN as an Internet Service Provider to give you dial-up access to the Internet using a dial-up modem.

However, this terminology is telling to me. The issues with Active Desktop from the Windows 9x series of operating systems have not been lost on me. In this context, I am mindful of the fact that Microsoft has attempted to control the desktop, and did make an early bid to control and monetize on the Internet, from its early ages. This is not so much condemnation of Microsoft as it is a realization that Microsoft is a business: just like Google and Facebook.

But what was once seen as a massive attempt to take over the Internet by a corporation that controls the majority of the operating system market, now seems to be getting a welcome reception with bells and whistles from a new generation, corporations, media, and people planning on selling books off their review sites. Indeed, even Paul Thurrott threw me for a loop in one of his more recent reviews, when he concluded something like (paraphrase) "More soon... I have a book to write! (Windows 8 Secrets)".

I have always admired Paul, and his contributions with reviews and early access to Microsoft software. In fact, I have nothing against the guy. But it is true. He has a book to write. About all of the secrets of Windows 8. Much of that review was spent explaining what certain features do. And why they actually may be relevant. To me, this was a sharp departure from highlighting some of the improvements that could be found in the OS or talking about faster benchmarks and better ease of use. What I saw was a middle-of-the-road exploration of features that are so difficult to interpret or understand, even though they are deeply embedded into the operating system, that he has to go around telling you what they are for.

Most of the benchmarks performed on the CP show that there is a small performance blow in comparison to Windows 7, thus far. The system does not run any faster, but boot times have been expedited by code optimization. We have seen this before, with other Windows releases besides Windows 7. One major drag on the operating system seems to be battery usage. The results seem to be inconclusive in this realm, with one site showing better returns, and another site showing massive battery consumption compared to Windows 7. Even though memory deduplication is supposed to improve battery life, benchmarks show either less battery utilization, or much more.

Better Battery Life:
Hands on with Windows 8 CP: Battery life test | ITworld

Less Battery Life:
Windows 8 Consumer Preview: A Quick Look at Battery Life (Updated) | Your source for downloading popular benchmarks

Then there is the whole idea of interest in this OS:

windows 8 cp vs 7 vs xpsp3 benchmarks? - Neowin Forums

Huh? What is going on here? Where is the main interest in the system that we saw with the likes of Windows 7 and even Windows Vista? Windows Vista was a major flop for Microsoft, and it was released years after Windows XP. Still, it offered robust security, and was a step in the right direction for many of us. This is because Windows XP was released in October 2001, and something had to go in the right direction after so much time. Now, with Windows 7 only a couple years old, one is left to ask whether they even need a new operating system. With five years of time between Windows XP and Windows Vista, we still saw big manufacturers like Dell and HP offering downgrades to Windows XP - which many businesses took to save money, at their own peril. But Windows 7 offered something its predecessor, Windows Vista, could not offer. And that was performance on par with Windows XP, a much more slick look, and virtualization technology that would allow anyone with a fairly decent computer system to run, not just a legacy Windows XP application, but the entire Windows XP operating system, in a virtual machine inside Windows 7.

My first point was about Windows 8 as a service, and that is where I also run into some difficulty swallowing the results. Windows 8, when connected with a Windows Live account, seems to want to download your life from Facebook. The "People" Metro application runs a Facebook-based application that, with your consent, downloads all of your information from Facebook and syndicates it to your Windows Live page and Windows Live Messenger. It then uses that information to help you find your "people", by literally just taking all of the data off of your Facebook account. Then, your Windows Live status page becomes something of a Facebook clone. You can find even more people by performing the same task on LinkedIn, and presumably, in the future, all other services, perhaps maybe Google. But what if they let you link Google as well? Then, you can just access everything from "People", which is your Windows Live Messenger status page. What incentive do those other sites have to continue to develop their own social networking sites?

Next up was the product placement in Metro UI applications. When going to video, I found advertisements for popular television shows like The Walking Dead on AMC. It appears that you will eventually be able to purchase video content from this store, and watch videos on your computer. Where will this content come from? Microsoft, of course. This would not be a problem for me, if other services did not exist, like Netflix, for this very purpose. Then, going to Music doesn't show any advertisements just yet - but it does show a blank user library, where you can't add any music to it unless you go into the Desktop any way. Chances are this will be changed, but that doesn't discount the fact that over a decade of software development went into Windows Media Player, which has taken almost a dozen versions for any serious audiophile to even remotely take into consideration. Most will still jump over to iTunes, Winamp, and foobar. Does the Music app interact in some way with Windows Media Player? Is Windows Media Player being phased out? Is Microsoft going to offer its own music service now? We are left to try to figure this out.

You may be wondering where this is going. For me, any way, controlling the presentation means controlling the content. I am very pleased that services have been created like Steam for games and Spotify for music. With these programs, you are able to purchase music as a service. You are also able to purchase and download the full version of games. This software is fantastic, has its own interface, and offers remarkable service when you create an account. You are free to buy stuff, or never do that at all. You can take advantage of social networking within these services. But the great thing about these programs, in my opinion, has always been that you can install and uninstall them at your leisure. Thus, I ask the question, why can't Metro UI itself, just be an icon on the desktop, and a component of Windows that can be removed at any time? After testing the Windows Live features in the built-in Microsoft apps, I am left to make a conclusion I don't really want to make. That conclusion is that because Microsoft could not market social networking to the masses on par with Facebook or Google+, and because the company could not market their operating system to phones and tablets, they have decided to use forced obsolescence to make sure that everyone on the entire planet that buys a PC desktop or laptop computer, besides Linux users, will be forced to interact with their online services like Windows Live and Bing.

When I use the term forced obsolescence, I specifically state that Windows 8 is being designed to make Windows 7 obsolete - eventually. While the touch screen features are great, they seem to be an excuse for giving us a brand new version of Active Desktop. However, this time, everyone actually uses the Internet, and bandwidth/connection speed/throughput is no longer a major concern.

I am left to imagine an Internet where everyone who used a Microsoft Windows computer signed up for MSN Internet Access in Windows 98 and never bought a router. What if everyone in the world was OK with Microsoft placing advertisements for their own or preferred online services in all of their applications years ago? Well, you'd never have Facebook, Google, Yahoo, or a number of other companies. Everyone would be using MSN Search (Bing), Windows Live, Windows Live Messenger, and Windows Live Mail (Hotmail). I am reminded of America Online.

I have never really minded that Microsoft sells their online services to the world. Windows Live has always been something I considered a decent alternative to Google. However, I do have a problem with the operating system that I use also being designed directly to connect to a slew of services I do not use, and likely never will. This includes everything I listed above about Windows Live. This integration of applications that are dependent on Windows Live is a sharp contrast from Windows 7, and I, at least right now, would have major privacy issues divulging all of my Facebook information, online information, and handing it over to Windows Live. I like the fact that I can use multiple social networks, and that I have options. I use Windows Live for a variety of reasons, but I would never want it to be the only option on my phone. much less my desktop. I would want to be able to uninstall software applications associated with Live.

Because Microsoft controls the operating system market, they have decided to expand their business and compete in other areas. This includes gaming consoles, phones, and tablets. I have never taken issue with this, but I do take issue when these services are being bundled and forced down my throat in an OS release. I am reminded of how, on nearly every operating system installation I performed for years, I would have to be sure to remove the "Online Services" section from Microsoft Windows. These "Online Services" included America Online, AT&T WorldNet, CompuServe, and Prodigy.

Today, the desktop is being phased out. Many Windows 8 Consumer Preview users have found this to be a difficult issue to deal with. They claim they prefer the traditional desktop and Start Menu. I find that to be true, but for different reasons. At the click of a few buttons, in order to use the People app in Windows, Microsoft downloaded nearly the entire contents of my online Facebook account. They downloaded my data from LinkedIn. And they turned it into a Windows Live service. When I go to the Videos app, they're trying to sell me movies and TV shows when I already have Netflix. When I go to the desktop, I'm led to believe that the entire concept is a legacy feature. When I want to access a web browser, I don't want it to take up my entire screen and use 20% of my entire monitor to show me what my browser URL is. What happens when I actually need to do some real work? What happens when I need to bypass all of this junk?

For me, it will probably be easy. I have worked in IT and trained myself on how to get around almost anything. I have learned, over the years, what services are not essential on a Windows desktop, and how to install, manage, and maintain all kinds of different services. But for a person who is basic to intermediary with computers, they will never get passed Metro. They will have their content presented to them in a way Microsoft can control. And instead of the Internet being divided up into different areas operated by different corporations and public interest groups, it becomes very clear to me that Microsoft will showcase a heavy hand in controlling all online content, including multimedia, browsing, search, and social networking. Whereas before people didn't use their services because Google or Facebook may have had an edge, tomorrow people will be led to believe that this is much easier. With no off switch, Metro UI becomes a platform for delivering "online services" as part of the computing experience itself. And in so far that Microsoft could not put a dent in the multi-billion dollar online advertising network run by Google, or take advantage of the benefits of data mining that Facebook has had with their one billion users, they will now use their operating system platform to scoop up hundreds of millions, if not billions of new Windows Live members. To me, this matters.

While I have never had an issue with Google managing my e-mails and search, they also don't control the presentation of all the apps on my desktop. And while I may rely on their online services, I would never purchase an operating system released by them for just that reason. And that brings me back to Metro UI, and the reason why, at least right now, I can't tolerate it.

Here will be my test: If Windows 8 is even significantly slower or more resource intensive than Microsoft Windows 7, I will likely have no reason to upgrade. With a big magnifying glass being placed on my online presence through the integration of Windows Live into my operating system, I won't want to. If my computer boots a few seconds faster with Windows 8, I'll still breathe a sigh of relief that someone isn't trying to sell me zombie flicks directly on my desktop with no off switch.

I won't have as many privacy concerns as others will. If people were upset that Microsoft was going overboard with including Internet Explorer with their operating system, they will be infuriated by the massive takeover of the desktop with intrusive data-collecting applications that make up the Windows 8 Metro UI interface on install. While Microsoft was once a software development company that released products, they have now concerned themselves with maintaining a strong and marketable online presence on the web. They want people using their services on every phone, every gaming console, every desktop, every laptop, and every type of device in existence that uses a micro-processor. For me, this is overboard, and not what I'm interested in spending my money on.

I would have liked if Microsoft came out with an option for consumers: Pay a $100 annual subscription for feature improvements to the operating system. That is a service I would have been willing to buy. And under those circumstances, I'm willing to bet I'd be promptly allowed to uninstall Metro UI and delete the shortcut to it off my desktop; something that will never happen once you examine the changes that have been made between the Windows 8 Developer Preview and the Windows 8 Consumer Preview.

When discussing the new OS with even some of the most technically minded individuals, a guy who designed a Skype app for Windows Phone before the official one was even announced, I found these types of comments:

"Im going to place a shortcut to shutdown.exe -s on my desktop. Although I have my power button assigned to turn it off too."

If that's not being "Vista'd" I don't know what is. But perhaps here are some other considerations:

If this is the most advanced operating system in the world, is it going to even detect whether or not you have a touch screen monitor, and adjust the situation to compensate?

As one other expert put it, why do you have to do "double-backflips" to shut it down?

If the Windows 8 installation asked if you wanted to install Metro UI, would the majority of desktop users currently say no?

Does the operating system showcase more opportunities to market Microsoft online services than it does actual improvements to productivity, usability, and computing power?

How come the only way to close an app is to hit ALT-F4 or CTRl-ALT-DEL, but the option to download TV shows seems to be fully developed? Is this thing like a hotel room menu or something?

Is this OS release inspired by a spur of new innovation or a desire to compete more directly with iOS, Android, Google, Facebook, and Apple?

Does Windows 8 outperform Windows 7?

I'd love to read your comments.

(These are my opinions and they do not reflect on anyone else here at They are subject to change, of course. Here's hoping Microsoft gets it right.)

A few days ago, I started a new thread about Windows 8 OS called,
“After two weeks with Windows 8, I find it the least stable OS”.

My opinion was based on my personal experience using Windows 8 during a two-week period.
During that time, I have had five “Refresh your PC”, one reset, and two “clean installations” of Windows 8 on two of my computers. I was very upset about the hours wasted/lost in order to refresh, reset, “clean install”, update, re-install other programs, etc…
Of course, I blamed Windows 8 and Microsoft for my debacle.

Right now, after receiving numerous replies and doing a lot of reading on Windows 8, I would like to rectify my opinion.

I’ve been using Avira as my choice of Antivirus for many years and on many computers with different Windows operating systems; therefore, I knew what do first, upon purchasing a Windows 8 computer – install AVIRA 2013 Antivirus. Within very few days, I had several crashes of Windows 8.
First time, I did not pay too much attention to the notes on the Blue screen, but after several crashes I decided to follow Microsoft’s recommendation and searched on-line for “"Bad_Pool_Header".
The Internet told me that the culprit was Avira AV.
“Currently, the Avira products are not ready for Windows 8 and Windows Server 2012 (Built on Windows 8).”
Windows 8 compatibility
Next step for me was very simple, if AVIRA could not join the “march of technological progress”, it must go.
(Just in case, I was able to uninstall Avira only in Safe Mode. Please be advised.)
I’ve been a “secret” fan of BitDefender for a long time and for that reason, I knew my next choice of AV was BitDefender. In order to avoid ANY COMPATIBILITY issues with Win 8, I’ve selected BitDefender Windows 8 Security Antivirus.

“Windows 8 Certified Bitdefender 2013 Launches #1 Proven Security Products on Windows Store. Bitdefender 2013, the world’s top-ranked antivirus,is now available through the Windows Store, enhancing Windows security with innovative features such as Bitdefender Safepay™ to protect online shopping and Autopilot to run your security for Windows 8 at maximum effectiveness.”
Windows 8 Certified Bitdefender 2013 Launches #1 Proven Security Products on Windows Store
Now, I truly believe that the cause of all my Windows 8 problems was/is BitDefender Windows 8 Security Antivirus not Windows 8 OS.
Should I blame (1) Bitdefender for getting Windows 8 certification from Microsoft or
(2) Microsoft for giving that certification to BitDefender?
One more thing.
My problems were initiated by BitDefender AV but exacerbated by Windows 8 default settings –
“Turn on Fast Startup (Recommended).
“Fast Startup (aka: hybrid boot or hybrid Shutdown) is a new feature in Windows 8 to help your PC start up faster after shutting down. When turned on, Windows 8 does this by using a hybrid shutdown (a partial hibernate) method that saves only the kernal session and device drivers (system information) to the hibernate (hiberfil.sys) file on disk instead of closing it when you shut down your PC. This also makes the hiberfil.sys file to be much smaller than what hibernate would use (often 4GB or more). When you start your PC again, Windows 8 uses that saved system information to resume your system instead of having to do a cold boot to fully restart it. Using this technique with boot gives a significant advantage for boot times, since reading the hiberfile in and reinitializing drivers is much faster on most systems (30-70% faster on most systems tested). If you have a motherboard with UEFI, then fast startup will be even faster.”
Because of that feature, anytime I manually used to shut my computer down, Windows 8 was trying to load the “frozen” corrupt system information instead of going the long way and completing its normal full startup sequence.

I've immediately turned Fast Startup off and changed my mind about Windows 8 to positive.

I did not want to be uncouth and unfair to Microsoft after posting a lot of negative comments about Windows 8; therefore, I decided to publicly express my “updated” opinion about Windows 8.

I'm not sure when this has been going on since I usually shut my computer off and go to bed without looking twice at the screen but upon shutting off my computer yesterday, this blue screen appeared:

DRIVER_POWER_STATE_FAILUREIf this is the first time you've seen this stop error screen.Restart your computer. If this screen appears again follow these steps:Check to make sure any new hardware or software or software manufacturer for any windows updates you might need.If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components , restart your computer, press F8 to select Advances Startup Options, and then select Safe Mode.Technical information:*** STOP: 0x0000009F (0x00000003, 0x84F79838, 0x82B6AAE0, 0x853F1270)

For a while (ever since I updated my BIOS, I think) my computer have been taking around 10 minutes to shut down and after the 10 minutes it shows a blue screen for a second and then it restarts/shutdown. I recorded the computer screen while it was shutting down and was able to take a screenshot of the blue screen. This is what it says:

Code: DRIVER_POWER_STATE_FAILURE If this is the first time you've seen this stop error screen. Restart your computer. If this screen appears again follow these steps: Check to make sure any new hardware or software or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components , restart your computer, press F8 to select Advances Startup Options, and then select Safe Mode. Technical information: *** STOP: 0x0000009F (0x00000003, 0x84F79838, 0x82B6AAE0, 0x853F1270) Attached Thumbnails   Share Share this post on Digg Technorati Twitter
Operating System Windows 7 Ultimate x84
Computer Type Notebook
OS Service Pack SP1
CPU Type and Speed AMD Turion 64 Mobile TK-55 Tyler 65nm Technology
Motherboard Chipset Quanta 30CF (Socket S1)
System BIOS Revision F.34 (3/22/2011)
System Memory Type DDR2 @ 162MHz (5-5-5-15)
System Memory Speed 3.00 GB Single-Channel
Video Card Type and Speed 64MB GeForce 7150M / nForce 630M (HP)
Video Card Temperature 59 °C
Computer Monitor Generic PnP Monitor (1280x800@60Hz)
Sound Card Conexant High Definition SmartAudio HD2
Headset/Microphone Conexant High Definition SmartAudio HD2
Hard Drive 117GB Seagate ST9120822AS ATA Device (SATA)
Optical Drives PIONEER DVDRW DVR-K17B ATA Device
Network Adapter Broadcom 802.11g Network Adapter
Anti-virus Software BitDefender Total Security 2011
Computer Skill Level Self-Taught Expert
Favorite Game Fallout
Reply With Quote .postbitlegacy .postfoot .textcontrols a.post_info_button, .postbit .postfoot .textcontrols a.post_info_button { background: url(/images/post_infobox.png) no-repeat transparent left; padding-left: 20px; } .postbitlegacy .postfoot .textcontrols a.post_info_button:hover, .postbit .postfoot .textcontrols a.post_info_button:hover { background: url(/images/post_infobox-hover.png) no-repeat transparent left;   JavaScript must be enabled 01-16-2012 #2 Elmer Tier 2 Moderator Resident eejit  
Join Date Mar 2010 Posts 1,946 Re: Blue screen error when shutting down. Hi joelstitch and Welcome to The Forum.

Usual causes: Device driver.

We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:WindowsMinidump. Until a .dmp file is generated, the Minidump folder may not exist.

Go to your C:WindowsMinidump folder. Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.

Please see: How to ask for help with a BSOD problem Following Method 2:
Download and run the SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created, zip them up and attach to a post.

Download and run CPU-Z. Take screenshots**/snips of the Mainboard tab, Memory tab and all the slot #'s under the SPD tab.
Go to Post Reply, click on the Go Advanced button and attach the screenshots**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar. Do not zip them up.
**If screenshots, please crop.

Also see: Help Us To Help You By Filling In Your System Specs.

Hi guys,

I can't seem to shut down properly. It hangs on the shutting down screen and freezes (wheel stops spinning) I haven't managed to many BSODs but I have managed to get one, I've attached it. Any idea what the problem might be? I've tried restoring from previous restore point which then hung but windows said the restore was successfull...

still no luck =/ Attached Files (32.0 KB, 49 views) Share Share this post on Digg Technorati Twitter
Operating System Windows 7 pro 64 bit
Computer Type PC
Reply With Quote .postbitlegacy .postfoot .textcontrols a.post_info_button, .postbit .postfoot .textcontrols a.post_info_button { background: url(/images/post_infobox.png) no-repeat transparent left; padding-left: 20px; } .postbitlegacy .postfoot .textcontrols a.post_info_button:hover, .postbit .postfoot .textcontrols a.post_info_button:hover { background: url(/images/post_infobox-hover.png) no-repeat transparent left;   JavaScript must be enabled 05-23-2012 #2 Trouble Administrator Noob Whisperer  
Join Date Nov 2009 Posts 5,926 Blog Entries2 Re: Stuck on shut down screen Hello and welcome to the forum.
Looks like your USB driver
Code: BugCheck FE, {8, 6, 6, fffffa8008f19000} *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec ) BUGCODE_USB_DRIVER (fe) USB Driver bugcheck, first parameter is USB bugcheck code. Arguments: Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT Arg3: 0000000000000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit Arg4: fffffa8008f19000, TimeoutContext - PortData CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xFE PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff88004a12a60 to fffff800030801c0 STACK_TEXT: fffff880`033bdad8 fffff880`04a12a60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt!KeBugCheckEx fffff880`033bdae0 fffff800`03372633 : fffffa80`08d09050 00000000`00000001 ffffffff`dc3a58a0 fffff800`0321d2d8 : usbhub!UsbhHubProcessChangeWorker+0xec fffff880`033bdb40 fffff800`03089851 : fffff800`0321d200 fffff800`03372601 fffffa80`06a1b600 fffffa80`0ad26168 : nt!IopProcessWorkItem+0x23 fffff880`033bdb70 fffff800`03316e6a : 00000000`00000000 fffffa80`06a1b660 00000000`00000080 fffffa80`06a029e0 : nt!ExpWorkerThread+0x111 fffff880`033bdc00 fffff800`03070f06 : fffff880`03165180 fffffa80`06a1b660 fffff880`0316ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a fffff880`033bdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16 STACK_COMMAND: kb FOLLOWUP_IP: usbhub!UsbhHubProcessChangeWorker+ec fffff880`04a12a60 cc int 3 SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: usbhub!UsbhHubProcessChangeWorker+ec FOLLOWUP_NAME: MachineOwner MODULE_NAME: usbhub IMAGE_NAME: usbhub.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c15 FAILURE_BUCKET_ID: X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec BUCKET_ID: X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec The good news is it looks like you are using the latest available native driver from Mirosoft
Code: lmvm usbhub start end module name fffff880`04a00000 fffff880`04a5a000 usbhub (pdb symbols) c:symbolsusbhub.pdb353A033184434AEB9C9196D2C276720F1usbhub.pdb Loaded symbol image file: usbhub.sys Mapped memory image file: c:symbolsusbhub.sys4D8C0C155a000usbhub.sys Image path: SystemRootsystem32DRIVERSusbhub.sys Image name: usbhub.sys Timestamp: Thu Mar 24 22:29:25 2011 (4D8C0C15) CheckSum: 00054F31 ImageSize: 0005A000 File version: 6.1.7601.17586 Product version: 6.1.7601.17586 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 2.0 Dll File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: usbhub.sys OriginalFilename: usbhub.sys ProductVersion: 6.1.7601.17586 FileVersion: 6.1.7601.17586 (win7sp1_gdr.110324-1501) FileDescription: Default Hub Driver for USB LegalCopyright: © Microsoft Corporation. All rights reserved. The bad news is it looks like you are using the latest available native driver from Mirosoft.

So first thing check with your PC vendor or Motherboard manufacturer and see what they have regarding updated drivers specific to USB, especially EtronHub3.sys we've seen a couple BSODs associated with that driver although yours does look pretty current. And while you're updating drivers double check for the latest Chipset driver, as well as any recent BIOS updates that might look like they address the current issue.
The second thing would probably be to disconnect all USB perepherials for the time being and see if the current bad behavior persists or stops.
Finnaly, since we are only dealing with a single dump file, which doesn't actually provide anything in the way of a pattern by way of either consistently reporting the same offending driver or indicating other issues which might be present, I would say, for testing purposes at least temporarily uninstall your Symantec / Norton product(s) completely. Not turn them off, not disable them, remove them completely.
Use the programs uninstaller if available, otherwise use the Programs and Features (uninstall) applet in the Control Panel and follow that up by running this vendor specific proprietary removal tool from here
You can replace it for the time being by installing MSE from here Spyware Protection | Free Spyware Protection | Microsoft Security Essentials simple enough to reverse the process if Norton proves not to be at issue.
Then if Blue Screens persist;
Please read the first post in this sticky thread here How to ask for help with a BSOD problem
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.
Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Additionally, if you haven’t already, please take some time and fill out your system specs in your forum profile area Help Us To Help You By Filling In Your System Specs. .
Good luck

I bought all this pc gear in feb 2010. I put it all together and Windows 7 64 bit loaded just fine and worked all this time. Here lately during reboots and shutdowns I have noticed that my computer hangs and was very glitchy. I decided to wipe the drives and do a clean install. That is when I began having all this trouble. I have pulled all the parts and used only one stick of memory at a time and one hard drive at a time and I have read a lot of forums with people who are running into this same situation but never has there been a clear "This is what causes Windows 7 64 bit to shut your pc down at the Expanding files stage". I have this technical read out from CPU - Z and a read out from Speed fan. I know my way around computers and will be more than willing to try anything to fix it. One last thing that doesn't make a lick of sense. Just out of curiosity I decided to try and load my Windows xp 32bit onto this machine - Worked without any glitches or flaws and is currently what I am on right now typing this. I love my Windows 7 and would like to have it back on this machine. Is there anyone out there who can help me please. Thank you.
ALSO... FYI ... Yes this is a 64 bit machine with 2 2gig sticks of corsair DDR3 Ram. MSI NF750-G55 MotherBoard with a fully updated bios. AMD PHENOM II x4 955 Processor. NVIDIA BFG GeForce GTX 280 video card. Creative XFI Extreme Gamer sound card. I have a 1 TB sata HD and a 160Gig Sata HD.

Like I said it worked very well the first few months and then just slowly started having issues and last week just shut down and would not reboot. That is when I decided to do a clean wipe and reinstall and simply cannot get passed "THE EXPANDING FILES" stage of loading windows 7. Anyone out there please help. Very frustrating.

Dual-Boot Windows 7 and Ubuntu in Perfect Harmony

Windows 7

and Ubuntu, despite their opposing missions, can get along like best pals on a single computer. Here's how to set up a dual boot system that lets you enjoy the best of both worlds in perfect harmony.

By default, Windows 7 takes over your boot-up process and wants to be your only OS, and Linux treats Windows like a weekend hobby you keep in a shed somewhere on your hard drive. But I've been dual-booting Ubuntu and some version of Windows 7 for nearly a year, and I've learned a lot about inconveniences, annoyances, and file-sharing necessities, and now I'll walk you through how to set up your systems to achieve a peaceful union of your dual-boot OSes. (Both with Windows 7 already installed, and with a clean system ready for a new dual-OS existence.)
Follow through this guide, and I'll explain how to rebuild a system from the ground up with Windows 7 and Ubuntu, with either a backed-up and cleaned-out hard drive (recommended) or Windows 7 already installed. When we're done, you can work and play in either operating system, quickly and conveniently access your documents, music, pictures, and other files without worry or inconvenience, and boot into either system without having to worry about whether Windows is going to get mad at you. Plus, when Ubuntu 10.04 or Windows 8 come along, you'll find it much easier to install either one without having to start over entirely from scratch.

What you'll need

Windows 7 installation disc: For clean installations, either a full installation copy or an upgrade disc is needed. If you own an upgrade disc but want to start from scratch, there's a way to do a clean install with an upgrade disc, though that's a rather gray-area route. Then again, there's probably not a person on this earth that doesn't have a licensed copy of XP or Vista somewhere in their past.Ubuntu 9.10 installation image: You can grab an ISO at, or hit "Alternative download options" to reveal a (usually very fast) BitTorrent link. You'll want to get the ubuntu-9.10-desktop-i386.iso download for 32-bit systems, or ubuntu-9.10-desktop-amd64.iso.torrent for 64-bit on AMD or Intel systems (despite the name).Blank CD or empty USB drive: You'll need one of these for burning the Ubuntu ISO, or loading it for USB boot. If you're going the thumb drive route, grab UNetBootin for Windows or Linux, plug in your USB drive, and load it with the downloaded ISO image.All your data backed up: Even if you're pulling this off with Windows 7 already installed and your media and documents present, you'll want to have a fallback in case things go awry. Which they shouldn't, but, naturally, you never know.Free time: I'd reckon it takes about 2 hours to pull off two OS installs on a clean system; more if you've got a lot of data to move around.

Setting up your hard drive

If you've got nothing installed on your system, or you've got your data backed up and you're ready to start from scratch, you're in a great position--skip down to the "Partition your system" section. If you've got Windows already installed, you can still make a spot for Ubuntu, though.

(Only) If Windows is already installed: You're going to "shrink" the partition that Windows 7 installed itself on. Before we do that, clean out any really unnecessary applications and data from your system (we like Revo Uninstaller for doing this). Also, open up "Computer" and take note of how much space remains on your main hard drive, presumably labeled "C:". Head to the Start menu, type "disk management" into the search box, and hit Enter.

Windows 7 probably put two partitions on your hard drive: one, about 100 MB in size, holding system restoration data. We don't want to touch it. Right-click on the bigger partition to the right, and choose Shrink Partition.

After a little bit of hard drive activity and a "Please wait" window, you'll get back the size you can shrink your Windows partition by.

If the space Windows offers doesn't jibe with what your Computer view told you was "remaining," you might need to hit Cancel, then head back and defragment your hard drive, and take some of the steps laid out by the How-To Geek. Run the Disk Management tool again and try a Shrink Volume operation again, and free up as much space as you can.

Partition your system: You're aiming to set up a system with three partitions, or sections, to its hard drive: One lean partition for the Windows operating system and applications running from it, another just-big-enough partition for Ubuntu and its own applications, and then a much larger data partition that houses all the data you'll want access to from either one. Documents, music, pictures, application profiles—it all goes in another section I'll call "Storage" for this tutorial.

How do you get there? We're going to use GParted, the Linux-based uber-tool for all things hard drive. You could grab the Live CD if you felt like it, but since you've already downloaded an Ubuntu installer, you can simply boot a "live," no-risk session of Ubuntu from your CD or USB stick and run GParted from there. Once you're inside Ubuntu, head to the System menu in the upper left when you get to a desktop, then choose the Administration menu and GParted under it.

You'll see your system's hard drive and its partitions laid out. You're going to create partitions for Linux and your storage space, but not Windows—we'll let the Windows installation carve out its own recovery partition and operating space. On my own system, I give Windows 15 GB of unallocated space, and Ubuntu another 15 GB of space right after it, with whatever's left kept as storage space. Then again, I've only got a 100 GB hard drive and don't run huge games or applications, so you can probably give your two operating systems a bit more space to grow.
Click on the unallocated space and hit the "New" button at the far left. In the "Free space preceding" section, click and hold the up button, or enter a number of megabytes, to leave space for Windows at the front. When you've got the "space preceding" set, set the actual size of the Ubuntu partition in the "New Size" section, and leave "Free space following" alone. Choose "unformatted" under file system—we'll let Ubuntu do the format itself and hit "Add." Back at the main GParted window, click on the space to the right of your two OS spaces, hit "New" again, and set the file system as "ntfs." Give it a label like "Storage," hit "Add," and at the main GParted window, hit the checkmark button to apply your changes. Once it's done, exit out of GParted and shut down the system from the pull-down menu in the upper-right corner.

If Windows is already installed: If you've shrunk down its partition for free space and booted into a live Ubuntu or GParted, click on the "Unallocated" piece next to the two "ntfs" partitions that represent your Windows 7 installation and system recovery tools. Create a 15(-ish) GB unformatted partition, and give it a label like Ubuntu. If you've got a good deal of space left, format it as "ntfs" and label it something like "Storage." If you can just barely fit the Ubuntu partition, you can just keep your media files in the Windows partition—until you can remedy this with a full wipe-and-install down the line.

Experienced Linux geeks might be wondering where the swap space is going—but don't worry, we'll create one, just not in its own partition.

Installing and configuring Windows

Grab your Windows 7 installation disc—either a full copy or modified upgrade disc, and insert it into your DVD drive. If your system isn't set up to boot from CD or DVD drive, look for the button to press at start-up for "Boot options" or something similar, or hit up your system maker's help guides to learn how to change your boot order in the BIOS settings.
Follow through the Windows 7 installation, being sure to choose "Custom" for the installation method and to point it at that unallocated space we created at the beginning of your hard disk, not the NTFS-formatted media/storage space we made earlier:

Work your way through the Windows 7 installation, all the way until you reach the Windows desktop. Feel free to set up whatever programs or apps you want, but what we really want to do is set up your Storage partition to house your pictures, music, video, and other files, and make your Libraries point to them.
Hit the Start menu, click Computer, and double-click on the hard drive named "Storage" (assuming you named it that earlier). In there, right-click and create new folders (or hit Ctrl+Shift+N) for the files you'll be using with both systems. I usually create folders labeled Documents, Music, Pictures, and Videos—I could also see folders for saved games and data files from big software packages. Copy your media files into these folders now, if you'd like, but we've got a bit more tweaking to pull off.
In the left-hand sidebar, you'll see your "Libraries" for documents, music, pictures, and video. At the moment, they point to your Public shared folders and the My Pictures-type folders on your main Windows drive. Click once on any of the Libraries, and at the top of the main panel, you'll see text stating that this library "Includes: 2 locations ...". Click the blue text on "2 locations," then click on each of the folders below and hit "Remove" on the right-hand side. Now hit "Add" and select the corresponding folder on your Storage drive. Do the same for all your music, pictures, videos, and other media folders.

Want to add another library for quick access? Right-click somewhere on the desktop, choose New->Library, and follow the steps.
That's about it for Windows. Now get your Ubuntu CD or USB stick ready and insert it in your system. Ignore whatever auto-play prompts appear, and restart your system.

Installing and configuring Ubuntu

Restart your computer, this time booting from your Ubuntu Live CD or USB boot drive. When your system boots up, choose your language, select "Try Ubuntu without any changes to your computer," and you'll boot into a "live" desktop, run entirely off the CD or USB stick. Once you're booted up, try connecting to the internet from the network icon in the upper-right—it helps during the installation process, ensures your network is working, and gives you something to do (Firefox) while the system installs.
Click the "Install" link on the desktop, and fill out the necessary language/location/keyboard info (most U.S. users can skip through the first 3 screens). When you hit the "Prepare disk space" section, select the "Specify partitions manually" option, then hit Forward. Select the free space that's after your first two Windows partitions with ntfs formats, then hit the "Add" button at bottom. Your partition should already be sized correctly, and the only thing to change is set "/" as a mount point. Here's what your screen should look like:

Click OK, then finish through with the Ubuntu installation. If it catches your Windows 7 installation, it might ask if you want to import settings from inside it—you can, if you'd like, but I usually skip this. Wait for the installation to finish, remove the CD or thumb drive, and reboot your system.

When you start up again, you'll see a list of OS options. The only ones you need concern yourself with are Windows 7 and the top-most Ubuntu line. You can prettify and fix up this screen, change its settings, and modify its order later on. For now, let's head into Ubuntu.

We're going to make the same kind of folder access change we did in Windows. Click up on the "Places" menu, choose "Home Folder," and check out the left-hand sidebar. It's full of links to Documents, Pictures, and the like, but they all point to locations inside your home folder, on the Linux drive that Windows can't read. Click once on any of those folders, then right-click and hit Remove.

You should see your "Storage" partition in the left-hand sidebar, but without that name—more like "100GB filesystem." Double-click it, type in the administrator password you gave when installing, and you'll see your Documents, Music, etc. Click and drag those folders into the space where the other folders were, and now you'll have access to them from the "Places" menu, as well as any file explorer window you have open.
Ubuntu won't "mount," or make available, your Windows 7 and Storage drives on boot-up, however, and we at least want constant access to the Storage drive. To fix that, head to Software Sources in the System->Administration menu. From there go to Applications, then the Ubuntu Software Center at the bottom. Under the "Ubuntu Software" and "Updates" sections, add a check to the un-checked sources, like Restricted, Multiverse, Proposed, and Backports. Hit "Close," and agree to Reload your software sources.

Finally! Head to the Applications menu and pick the Ubuntu Software Center. In there, search for "ntfs-config," and double-click on the NTFS Configuration Tool that's the first result. Install it, then close the Software Center. If you've got the "Storage" or Windows 7 partitions mounted, head to any location in Places and then click the eject icon next to those drives in the left-hand sidebar. Now head to the System->Administration menu and pick the NTFS Configuration Tool.

You'll see a few partitions listed, likely as /dev/sda1, /dev/sda2, and the like. If you only want your storage drive, it should be listed as /dev/sda3 or something similar--just not the first or second options. Check the box for "Add," click in the "Mount point" column to give it a name (Storage, perhaps?), and hit "Apply." Check both boxes on the next window to allow read/write access, and hit OK, and you're done. Now the drive with all your stuff is accessible to Windows and Linux at all times.

Adding swap to Ubuntu

"Swap" memory is a section of the hard drive that your system's memory spills over into when it gets full and busy. Until recently, I'd been creating a whole separate partition for it. Recently, though, I've found that swap isn't always necessary on systems with a large amount of memory, and that swap can simply be a file tucked away on your hard drive somewhere.

Follow the Ubuntu help wiki's instructions for adding more swap, but consider changing the location they suggest putting the swap file—/mnt/swap/ for the place your Storage is held—/media/Storage, in my case.

Share Firefox profiles and more

That's about it for this guide to setting up a harmonious Windows and Ubuntu existence, but I recommend you also check out our previous guide to using a single data store when dual-booting. It explains the nitty-gritty of sharing Firefox, Thunderbird, and Pidgin profiles between Linux and Windows for a consistent experience, as well as a few other dual-boot tricks.

You might also want to consider creating virtual machines with VirtualBox for those moments when you're in one OS and need to get at the other. Ubuntu is free to create as many instances as you want, of course, and Windows 7 (Professional and Ultimate) are very friendly with non-activated copies—not that either can't be otherwise activated in cases where it's just a double-use issue.

Sean you mentioned scanning for viruses though you didn't mention what
AV program you use. You did not mention scanning for adware/malware and
other nasties that AV programs don't catch. Have you done that? Here
are some programs to run for that purpose. After installing update
them, then boot into safe mode and run them. You should update and run
them weekly.



Spybot Search and Destroy

Bazooka Adware and Spyware Scanner

After your system is clean use these programs to help keep it clean:




Sean Walsh wrote:
For almost a month now, my computer takes longer to start up. Sits on
the XP Home Edition page for over a minute or 2 - way longer than
normal. The startup sound seems to "glitch" (plays through but very
briefly pauses once or twice). Whenever I open a program (whether it
be Explorer or a Wordpad file or my HTML-writing program, and so on),
it hangs a bit on initial loadup, but eventually works fine. And if I
try opening that program again later, it loads up normally as usual.
Sometimes Windows moves slow while I'm working with a few programs
open at the same time, but I close a few down and it's fine. And when
I shutdown...there's no problem at all, as quick as ever.

I've tried all sorts of ways to clean up my computer, in event that's
the problem - defrag, error checking, virus scans (which takes longer
too), even checked the hardware with the device manager. And I always
clear out cookies and temp files. But it all completes and checks out
okay, and yet the problem persists.

About the same time my firewall program (Freedom Security & Privacy)
decided to stop letting Internet Explorer connect to the internet,
even though it is on the safe allowed list. I've removed it from that
list and then tried to allow it to work again, but it still won't let
me connect. When I shut the firewall down, IE works fine. And wouldn't
you know it, when I try to log into my account on their site, it is
mysteriously gone. The program still works and my subscription time
hasn't expired with them yet, so I really don't know what that problem

Any chance these 2 problems are connected? Say, if I uninstalled
Freedom would the computer work A-OK once more? Or is there more
nefarious and trickier problems at work here?


I have the exact same problem with my HP (a530n). Installed everything the
manufacturer requested, then installed SP2 from a Microsoft SP2 CD.
Everything appears to work fine, but the computer hangs when restart is
selected. If I turn it off, then turn it back on, it boots perfectly. The
RESTART option is the only thing that is apparently no longer working. The
screen goes black (LCD monitor) and the HD light stays constantly lit, even
though the HD is not active. A friend of mine has the exact same system with
the exact same problem. BTW, the bios has been updated and all drivers are

I'm really surprised that so many people are having this problem, and no
simple solution is available (yet another MS patch, or something).
Re-installing or manually modifying OS files is not a simple solution.

Can anyone help with resolving this problem?

"Rock" wrote:

Sixpack wrote:

When I try to "Restart" with XP SP2 my computer hangs at "Windows is shutting
down...". If I do a "Turn Off", it works fine. Any thoughts on how to
fix this.

Ignore user 1. His whole purpose, it seems, is to jump on anyone's post
who has a any type of problem post SP2 and offer no help but to blame
SP2. His only resolution is remove SP2.

As to your shutdown problem this can happen in any version of Windows
XP. See this excellent troubleshooting tool for shutdown problems.

To get a good install of SP2 make sure the system is running good with
no malware. See these links for preparation:

Installing Service Packs

Pre-Install, Install, Cleaning Up Afterwards

What to Know Before You Download and Install Windows XP Service Pack 2

Get the Latest Updates and Information from Your PC Manufacturer Before
Installing Windows XP Service Pack 2

Using programs and hardware with Service Pack 2 (SP2);ln;xpsp2swhw

Programs that may behave differently in Windows XP Service Pack 2

If running Office 2003 make sure you have the latest Service Pack

Changes to Functionality in Microsoft Windows XP Service Pack 2

Windows XP Service Pack 2: What's New for Internet Explorer and Outlook

Windows XP Service Pack 2 Support Center;windowsxpsp2

Free Technical Support for SP2

My computer was set for automatic updates and when I received a message that the updates were ready for installation, I did so. Ever since, when I shut the computer down at the end of a session, I get to the spash screen and receive a message saying, Don't turn your computer of, it will shut off automatically". Then it goes to a screen that says "Installing updates 1 of 3.....", flips back to the first screen, back to the second and back to the first again.

I left the computer running for hours and although it eventually went into sleep mode, it never turned off!

What to do?


I installed the Windows XP Internet Explorer patch a few days after Woody gave the all-clear. Being a novice I wanted no problems.

However, since then my Earthlink task bar hangs after I try to disconnect from the internet and internet explorer is still active although all the windows were closed prior to exiting the internet. It becomes necessary to use the task manager to end my Earthlink Task bar but I have been unable to exit the internet unless I restart Earthlink and am prompted and priovided with a tool to "hang up first" before re-establishing a connection. When I try to shut down my computer, I am told that programs are still hanging (internet explorer) and am asked if I want to end those tasks.

Besides all that my system is really slow. I looked under add and remove programs for the 824145 hotfix to remove, but it does not appear. The only thing closest is 824146. No dates of installation are listed, so I am not sure whether or not this is the one that needs removal. Does anyone else have the problem, and, if so, what is the cure? Thanks in advance for your help.

Two nights ago, I put my computer to sleep, pulled the cord, went to bed, and when I woke up, it was totally shut down with all the power out. I suspect it had woken itself up, installed a bunch of updates, and before it could finish, the battery died.

Last night, in the middle of the night, my computer woke me up at 3:30 am when I heard it shutting down, restarting, and then a message saying “installing update 1 of 3” or something like that. I did have the power cord plugged in last night, and so it went through the whole process.

I suspect one of those windows saying “Your computer will shut down unless you say no in 30 seconds” appeared. Because I was not awake, I didn’t click “no” and so it went through the process, shutting down all of my files.

The odd thing is, this morning, my computer was fully awake, a full hour and a half after the updates were installed, even though I have the computer set to go to sleep after 45 minutes of inactivity. Why is this?

Also, is there a way to tell Windows not to install updates or restart my computer without my permission?

I think*** I put my computers to sleep last night and the night before, but am not 100% positive.



I am running Windows 7 Ultimate, 32 bit on a compaq computer and find that I am “locked out” of being able to make changes to the settings of Windows Update. When I open the program (as Administrator) and click on “Change Settings” there is a block at the top of the screen which states “Some settings are managed by your system administrator. More information.”

The options are greyed out so I can’t make any changes. They are “preselected” as:

Install updates automatically (recommended)Install new updates Every day at 3:00amGive me recommended updates the same way I receive important updatesAllow all users to install updates on this computer.

So far I have tried:

Searching this and other forums for answers,Modifying Group Policy to remove any restrictions I can find,Installing and running the “Fix It” 50202 program from Microsoft, to "reset" Windows Update. I ran this in both the normal and aggressive modes,Downloading and running “Reset Windows Update History” and “Reset Re-register Windows update Components.Shutting down the Norton Internet Security 2011 Program to see if it was blocking the access.Uninstalling (then reinstalling) the Norton program.Taking “Ownership” of all the files on the C drive, just to be sure.

It seems that the computer does not give me true administrator privileges. I should mention that the hard drive failed a few months ago and when the computer repair place put in the new one, they reinstalled the Ultimate version of Windows 7, not the Home Premium I had before the failure, (if that matters at all). I spoke with the fellow there and he had no idea what the problem may be but suggested I bring it in so he could have a look, (and charge me).

I’d appreciate any suggestions of how I may once again take control of the computer and particularly the settings for Windows Update as it hijacks the system at times, loads the updates, and then restarts, regardless of what I am doing at the time, causing data losses.

Hi, I upgraded my computer from Windows 32bit to Windows 64 bit. I also installed 8GB additional RAM (a total of 12GB). Since then if the computer is idle for a bit then I get a BSOD with the following errors,

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe


If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000000a (0xfffffa802bee8180, 0x0000000000000002, 0x0000000000000001,

*** ntoskrnl.exe - Address 0xfffff80002ad9c40 base at 0xfffff80002a5d000 DateStamp

I decided to make a new post about this, since I know I'm not the only one on this forum with M-Audio sound cards.

When I updated W7 to a new build (7048 and newer), I found that I was having compatibility issues. I could get the audio to work perfect, but the computer would hang on the shutdown screen. It actually took me quite a while to isolate the issue, since I did not know at the time what may be causing it. As it turns out, this issue is well documented on the M-Audio forums, and there is a workaround to solve the issue until m-audio actually releases a proper driver. (knowing them, it may be years before that happens.)

Note: I couldn't get the link to work, so I made the file myself following the directions. It is actually faster to just make your own than it is to hunt for the one he made.

As many know there is a problem shutting down or restarting W7 Build 7048,7057,7067(and most likely newer builds) after installing Delta drivers.

I don't think M-Audio will release new drivers anytime soon to fix the problem and I doubt Microsoft will bother to do anything.

So here is a simple fix I came up with:

1) Create a .bat file (create txt file and change extention to .bat) or you can download file from link below unzip file to main drive ie: "C:Audio Stop" and skip to step 4:

2) Right Click on newly created .bat file >"edit" and enter following info:

net stop "Audiosrv"
net stop "AudioEndpointBuilder"

3) Save file as "Audio stop"(or whatever you want) to your main drive ie: C:Audio stop

4) Open "run" from start menu and enter "gpedit.msc" (without quotes) and hit "OK"

5) Now navigate from right pain of window "User Configuration" > "Windows Settings" > "Scripts (Logon/Logoff)" > "Logoff"

6) From window that opens from clicking "Logoff" Click "Add" then browse to where you saved "Audio Stop.bat" earlier and double click on it

7) Hit "Apply" and close.

You are done

Window7 will now Automatically stop the Audio services when Shutting Down or Restarting allowing system to complete the process.

Now we can enjoy W7 again
Original source:
Windows 7 Build 7048 Shutdown/Restart FIX - The Official M-Audio User Forums

I hope this helps the rest of you out. Cheers.

For the last 4 or 5 times that I have shut our laptop down I have been getting the message not to shut down, 2 updates are being installed. Ther have been no indications that there were any updates waiting to be installed whilst using the machine. Each time I have powered up the machine it has said it was configuring Windows updates, 0% complete. Do not turnoff your computer. It then sits with that message for about 5 minutes or so and is quite annoying.

Has there been that many updates over the past few days, or is this a problem? Any ideas please?


I installed Windows 8 on a friends laptop and now he wants to go back to Windows 7. I already downloaded an ISO file from a site called Dreamsparks which allows students at my school to get software for a huge discount or free.

I then went ahead and used Windows7 USB download tool to get the ISO onto my USB.
When I tried to boot up the laptop from the USB I got a blue screen with this error:

"A problem has been detected and windows has been shut down to prevent damage to your computer.


Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as cashing or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 and Select Advanced Startup options, and then select Safe Mode.


Anyone know what might be wrong?

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