Good day to all.
My wife told me yesterday that Internet Explorer on her Win 7 (64-bit) machine isn't working
anymore. Apparently, its been broken for a few days but she told me only yesterday.
Upon launching IE, a tab
with her home page (msn.ca) appears but the page itself is blank. The "wait" spinning wheel keeps on spinning but nothing
happens. Opening additional tabs do the same thing. Closing the program is also broken - clicking on the close program "X"
in the top right corner of the window does nothing. It appears as if the only way to terminate it is to use the task manager
and kill one of the two IE processes that are running (the other process terminates when the first one is killed).
My wife likes going to free game websites - my first thought was that she might have picked up something to cause this
problem. I have multiple paid licenses for Malwarebytes Anti-malware, so I installed and ran it. However, it says the
machine is free from any malware.
My second thought was to go to Tools -> Internet Options to see what is
happening - but all of those options under the Tools tab are greyed out.
Hmm, sez me. I wonder if I have a
Right-clicking on the IE shortcut on the desktop and selecting "Run as administrator" brings up
IE in all its glory. Everything works correctly, including shutting it down. But I can't find out why it won't run without
being in administrator mode.
While I had IE running with administrator privileges, I went to the tools tab and
disabled all plugins except for Flash and Java. My wife goes to a lot of free games sites, so there were a few plugins that
I didn't recognize. But no help.
I next un-installed IE9 by going to Control Panel -> Programs and Features ->
View installed updates, then scrolling down to the IE9 entry and telling it to un-install the update. I then went directly
to the Microsoft website (using Chrome) and downloaded and re-installed the program. No help - IE doesn't run unless it is
being run with administrative privileges.
For the time being, I've modified the shortcut by telling it to run IE
in administrator mode (Rt-click the icon -> Properties -> Shortcut -> Advanced -> tick the box marked "Run as
However, I don't like that solution in the long term and my wife doesn't like it now - she has to
answer a UAC prompt everytime she wants to run IE.
Her computer is set to automatically update when new updates
are available and I'm wondering if any of the recent updates might be responsible for this problem.
suggestions gratefully accepted.