crash of windows explorer during file search Results


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I am having a problem with certain jpg files (and now, possibly gifs but not sure on that yet) crashing either the program I am viewing them in, or windows explorer, or both.
The problem files cause the crash if
1) they are found by the search function
2) they are selected in the folder they are in (If the offending file is the first one in the folder, the folder closes as soon as I open it -sometimes if it is not the first file it closes as soon as the icon for the file loads)
3) I move, save, or copy them to a different folder (this is often when the problem first starts with a particular file)
3) I try to save them in Photoshop

Not all jpgs cause the problem, and even those which have become problematic do not ALWAYS cause the problem, which means if I try enough things I have been able (so far ) to delete them so the folders they are in don't become totally unusable.
The files which have caused this problem come from different sources - some were sent by email, some were brought from my work computer on a disk (after having been recieved by email) and the most recent one was one I created myself today using my scanner.
I do not have this problem with all jpg files on the computer - but once one starts to cause a problem, it and any copy of it seems to become a real rogue.
After I had the problem today I was not even able to restart my computer other than in safe mode for quite some time (and I should note that my attempts to delete the file while in safe mode also caused an error message and things to stop working)

I have read post 276430 and appear to be having the same problem but it isn't clear to me that any of the many suggestions made in that thread solved his problem so I am wondering whether anything new has been learned about this problem since then.

I should note that I have consistently had up-to-date Norton Antivirus, and a virus scan today revealed no viruses.
This computer has had a few more quirks than I think it should have during the year that I have had it, so with the advent of this considerably more troublesome problem, I am considering wiping the hard drive and starting over - but thought I'd post here in case a less drastic solution might be available.

In case this offers any clues, after having these problems, when I try to shut down, I often get a message that says that the program IMGICON is not responding.

Thanks in advance for any solutions that might be offered.
-cynthia




Hi, hope someone can help me with this. Having a problem that is almost worse than a program crashing. (At least I would get an error so I can see what is the cause of the problem.) Anyhow this is the sequence of events.

In the morning I "woke" up my pc from sleep and had no problems (basically surf web and read email, play some fb games ). I went to work. Coming home I woke up my pc again, and noticed some of my browser windows were no longer open, then I realized it looked like my machine rebooted. The desktop was showing, but the normal apps that remain open during start up were not present. I looked at the status bar?(the area that shows active apps like, sound volume, network connection, USB devices, New updates available, Microsoft Security Essentials...) and noticed only about 1/3 of the icons were showing. I naturally wanted to start up ie to search for this problem, but ie did not start up. Meaning, I double clicked on the icon and nothing showed up. I tried applications listed below.

ie does not start
Google Chrome does not start
Firefox does not start
Command Shell starts, able to ping externally so probably isn't network related?
word does not start
Notepad works, but doesn't help me much
Windows Update does not start

same problem in safe mode

Rebooted back to normal mode (not safe mode) and noticed Windows gadgets start to appear about 3 minutes after desktop appears.

performed a scandisk (had to reboot of course)

Started Microsoft Security Essentials, got it uptodate, ran quick scan, nothing found.

I eventually found out internet explorer 64 bit works! I searched and found this forum. Using problem identification guidelines posted.
1) rebooted to capture beginning of ev log. on boot up eventviewer (after 2 minutes comes up)

The server {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E} did not register with DCOM within the required timeout.
The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.
The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
A timeout was reached (30000 milliseconds) while waiting for the Akamai NetSession Interface service to connect.A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

.
.
.
2) Device Manager shows no yellow triangles

3) permon /report shows (as expected from ev log)
Diagnostic Results/Warnings:
Symptom: A service is reported as having an unexpected error code
Cause: One or more services has failed. The service did not stop gracefully, suggesting the service may
have crashed or one of its components stopped in an unsupported way.
Details: Service exited with code not equal to 0 or 1077
Resolution: Restart the service
Related: Performance Diagnosis

I'm not sure what else is relevent in the report. It does show under Anti-Virus Information that a Query
of rootSecurityCenter:SELECT * FROM AntiVirusProduct resulted in 0x0.

4) "Find and Fix" did not have any thing for my problem

5) n/a did not upgrade from Vista, was a new install 2 years ago?

Properties(right clicking and selecting Properties) on Computer does nothing.

Running dxdiag does nothing (from Run option and cmd.exe)

Edit Added:
It's looking like 32 bit applications do not start, but 64 bit applications do. For example programs in the Program Files (x86) will not start, but programs in the Program Files (assuming these are 64 bit) do start.

Also I've used msconfig and found same results when booting with no startup items, and no Services started.

So is there an system application that runs the 32 bit applications on windows 64 bit? It seems that program does not work on my machine now. Is there any way to replace it?

Begin Edit Morning of June 9th, 2012
I've tried system restore and it failed during the restore, and then windows failed to boot. I was able to get it back to the same state? now with windows repair, sfc, and replacing reported bad files from windows 7 install disk.
End Edit Jun 9th 2012

Begin Edit June 10th, 2012
I'm 90% sure it's just 32 bit applications that don't start.
- Application Verifier does not start
- Application Verifier (x64) does start
- Internet Explorer (Program Files x86) does not start
- Internet Explorer (Program Files) does start
End Edit June 10th, 2012

Any ideas where go to from here?

Thanks,
Dan




I have an extra logical drive (separate from C: ) that holds my personal data, you know, pictures, home videos, personal documents etc. This drive, E:, has for the last year or so always shown up in explorer with red a red disk space indicator bar. (There was about 20GB of free space left). Well, recently I copied, oh, about 8 GB of new pictures and videos from my laptop over onto the E: drive. Then, I was watching one of the videos when explorer crashed. When it came back up, I pressed "Windows Key + E" to get an explorer window and the disk space indicator bar was no longer red, in fact there is now 90 GB of extra space. I am concerned that lots of my personal files were deleted. I've looked around and have not noticed any missing files, but how can I know? (Event viewer didn't show anything suspicious.)

So, what could cause my E: drive to suddenly gain LOTS of extra hard disk space? (I think about 70 GB). I've been thinking that during/after I copied the new files to the E: drive, Windows 7 saw disk space getting low, so it decided that some files (maybe the search index?) would have to be moved to a different logical drive. Is this even possible? I checked the index settings, it says the index lives on C:, is it possible it _was_ on E: but recently was automatically moved?

I do have a backup of all of the data, but restoring data isn't fun. It will be time consuming, and I don't even know yet if I lost anything.

What else could be the cause of sudden extra hard drive space? (I did not empty the recycle bin, it still has files in it from months ago.)




Hi all
Yesterday I used the old Windows XP laptop belonging to the U3A (University of the third age) in Sale, in order to give them a presentation. I hadn't seen the computer for some time and it appears to have had a few updates - SP2 at least - possibly also SP3 and also AVG 2012. I suspect from what I have read so far that SP2 is responsible to the sudden appearance of Data Execution Prevention (DEP). The problem was that whenever I brought up Windows Explorer to go onto the next media file DEP interrupted and crashed WIndows Explorer (luckily I was quick enough to start the relevant media file running in its own programme before Explorer crashed but I had to control-alt-delete and restart Explorer each time I wanted to run a new file).

U3A will probably ask me - at some point - to take the laptop home with me and trouble-shoot it (it's not with me at the moment). So I'd like a few pointers on things I should look for when it eventually arrives at my table:
1. I ran the control panel - system - (etc) and excluded DEP from affecting Windows Explorer and Media player, by way of a short term solution, but I'm not sure whether that would leave the laptop vulnerable whenever it goes online. Thoughts?
2. I hadn't checked whether DEP would also affect Internet Explorer, if it does affect it and if I have to exclude DEP from that too, would that leave the computer vulnerable?
3. Is there some way of disabling DEP entirely without having to go through a whole slew of excepted exe files? And, if there is some way to do this, should I do it?
4. Is it possible that DEP appeared because there has been an infection, and if so, have I left it vulnerable?
5. I noticed during my google searches that one possible solution to the problem is to prevent thumbnail view. Has anyone tried this and does it work?
6. Any other ideas.
7. Has anyone experienced problems of this kind with AVG 2012 which might explain the problem?
Thanks for your thoughts.
Kind regards
David




I've been facing BSOD crashes for the past 3 months which occur mostly during browsing through flash content or pages with lots of data to load & sometimes even while the PC is in standby mode.

Replacing memory modules & changing DIMM slots had provided some respite for a week or so, later on, the random BSODs started occurring more frequently.
Apart from few instances where tdx.sys & ki1.sys have been displayed while BS memory dumping, most of the times no specific service has been identified.

Attached the diagnostic ZIP file which includes screen shots of CPU-Z tabs & RAMMon HTML report.

PC Config: MSI 890GXM-G65 mb, AMD Phenom II X2 550, 4GB(2x2GB) DDR3 1333Mhz RAM, Seagate 1TB Barracuda HDD, ATI HD4290 On-board graphic support. Kaspersky Internet Security Suite 11 & Malwarebytes Anti-Malware PRO 1.70 are the antivirus programs installed in my PC.

Any help would be appreciated. Attached Files Vishw4ever.zip (2.73 MB, 8 views) Share Share this post on Digg Del.icio.us Technorati Twitter
Operating System Windows 7 Ultimate x64
Computer Type Desktop
OS Service Pack SP1
Internet Explorer Version IE9
DirectX Version DX11
CPU Type and Speed AMD Phenom II X2 550 3.1GHz
CPU Idle Temp 33
Motherboard Chipset MSI 890GXM-G65 (MS-7642)
System BIOS Revision V1.13
System Memory Type 4.00 GB Dual-Channel DDR3
Video Card Type and Speed ATI Radeon HD 4290
Keyboard and Mouse Microsoft
Modem-Router Type N 300
Network Adapter Realtek PCIe GBE Family Controller
Anti-virus Software Kaspersky Security Suite CBE 11
Computer Skill Level Average Ability
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Join Date Sep 2012 Posts 338 Blog Entries1 Re: Sudden BSOD while browsing Wouldn't recommend changing DIMM slots - your motherboard/RAM/both may be configured to run only on certain slot numbers.
I'm not a RAM expert, but I'd recommend using RAM sticks that have:
The same latency
The same clock speed
Preferably the same manufacturer
(If they are, it won't hurt to recheck)

Kapersky AntiVirus has, in my experience as a BSOD debugger, caused many crashes before.
I'd recommend:
Fully uninstalling Kapersky.
Installing Microsoft Security Essentials.

Of course, feel free to reinstall Kapersky once the problem is fixed - if the problem is with Kapersky, use MSE or McAfee.

--------------------------------------------------------------------------------------------------------------

Your C: Drive has 23.44 GB free of 180 GB, which is about 13%.
Your D: Drive has 12.13 GB free of 29.29 GB - OK.
Your E: Drive has 31.56 GB free of 244.14 GB, which is about 13%.
Try to maintain, at the very least, 20% of free space on each drive.

Also run Disk Defragmenter (Start > Search > "Disk Defragmenter").
Analyze each disk - if it's more than 5% fragmented, defrag it.

Also run Disk Cleanup (Start > Search > "Disk Cleanup").
Select drive (C.
Select them all, and then click "Clean up system files".
Repeat with each of your drives.

You can also try installing CCleaner - CCleaner - PC Optimization and Cleaning - Free Download
Run it, and clean each of your drives.

--------------------------------------------------------------------------------------------------------------
Microsoft PS/2 Mouse This device is not present, is not working properly, or does not have all its drivers installed.
Virtual PC Host Bus Driver This device is disabled.
Deskjet 3050 J610 series This device is disabled.
TAP-Win32 Adapter OAS This device is disabled.
TAP-Win32 Adapter OAS #2 This device is disabled.
TAP-Win32 Adapter OAS #3 This device is disabled. Make sure all drivers are up to date and working for those devices.
--------------------------------------------------------------------------------------------------------------

Problems:

Search Indexer -
I'm guessing you can't use your search bar? (Should read this first, then)
I'm really not sure of a way around this, unless:
Fix:
Boot into Safe Mode (F8 before Windows Logo, choose Safe Mode)
Go to Start Menu, then Search: Indexing Options.
[IF THIS FAILS AT THIS STEP, REPORT BACK]
Select "Modify".
Cut it down. A good default would be just indexing "Start Menu" and "Users" (as in, uncheck everything else.
Retry the problem in Normal Windows.

Firefox -
Reinstall Firefox
Update Network Drivers
Reset Modem
Check your firewall

Bandwidth Monitor -
???
I guess -
Update Network Drivers
Reset Modem
Check your firewall
???

Spooling -
Manages spooled printing/fax jobs (lets you print/fax from your computer without getting your computer to become slow)
Uninstall your Printer
Try testing a different Printer
Check your Printer Drivers are up to date and working.

Free Download Manager -
Uninstall this.

Nero Control Center -
Try:
Reinstalling the relative devices/software.
Uninstalling the relative devices/software.

Internet Explorer -
Has been reported to be using up a lot of people's RAM/CPU.
Please.
Use a different browser.
Opera, Safari, FireFox, Chrome (of course, if the firefox problem stated above is anything, don't use it)

Apple Mobile Device Service -
Known to be hogging up to 50% of people's CPU capacity.
Try:
Reinstalling iTunes.
Restoring WinSock Catalog -
1. Open Command Prompt with Administrator's Privileges (Run a Command as Administrator from the Windows 7 / Vista Run box - How-To Geek)
2. Type in -
Code: netsh winsock reset 3. Reboot Windows.
4. Retest.

You have:
Daemon Tools installed - known to cause BSOD's, so remove it.
HotSpot Shield - You don't need so many AntiVirus softwares installed - use one like Microsoft Security Essentials or McAfee.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

That's all I've got down at the moment - I haven't got my minidump analyzer with me for another 2 or 3 weeks, so for your other files, I can't help. Sorry if that causes any inconvenience, however I'm hoping that someone else can come along and help analyze your minidumps.

^^ That last part being a quoted message I'm now putting on all my posts, until later.