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Hi: I have an Acer Laptop with Vista Home Premium 64 Bit SP1.
I recently upgraded IE 7 to IE 8.I am getting message from updates that Service pack 2 is available
to download through Windows Update.I tried downloading that way got message Download Failed
Need Hot Fix KB 947821.Downloaded that and tried again no luck,error message Installer encountered an error 0X80240009.
I tried downloading directly from Microsoft and get download failed. I have read the posts on here and tried the solutions
no luck.How can I download Vista SP2 if MS is giving me the option too and it won't work.Is there a CD available with it? Anyone
have any ideas? I would appreciate it very much.
Thank You:

PS I have all updates from patch tuesdays installed.

A very strange thing happened today and I'd be interested to hear anyone's views on this. I apologise that the information I can give about it is pretty sketchy.

My elderly neighbour has been given a laptop which is running Vista Business user OS. (She had no choice.) She has no computer skills whatsoever so I have been assisting her. The person who sold the laptop and who set up her internet contact via a ZyXEL modem has disappeared and she does not know the password for the modem's security.

I allowed the laptop to download and install a few MS security updates and it rebooted itself during this process. When it loaded, it could not connect and I got an error which basically said that the passwords did not match. After unsuccessfully trying to find out why it would not connect I went into the control panel and viewed the list of updates. The latest date shown was 15/11/10 so I, wrongly, assumed that that was today's date and proceeded to uninstall the updates I had just installed (I thought). I uninstalled one, number 98...... which I though must be the last one installed then uninstalled another and the laptop asked to be rebooted which I did.

When it rebooted, it connected automatically. I have temporarily told the laptop not to download and install updates automatically, but was I lucky and found the one update that caused this or is there another explanation? I know I can reinstall them one by one and see if the same thing happens, but it's such a slow machine! My next task is to see what is loading at start up and see if I can speed it up for her.

My Dell Inspiron 1525 with Vista Home Premium SP1, upgraded to SP2, was working well. I had to change the hard disk and a Dell technician came home to change it and reinstall the operating system. The original OEM SP1 Vista was installed.
The computer started without problems and soon I began to download updates The first updates were installed but then it came an installation error:
The Update log shows that twice it tried to install KB953838 Security update for Internet Explorer, with errors
Then it tried twice to install KB955430 Software update also with errors.
The update function is now blocked and it can’t search for updates.
I have searched information on how to solve this, I installed KB947821 update readiness tool but did not produce any results. I downloaded KB955430 and tried to install it manually with all programs and browser closed but it couldn`t be installed.
The present situation is a Vista Homepremiunm SP1 with IE 8, impossible to update.
Can any body please help.
J. Bosch

Forum members
Can anyone assist with this problem on a ASUS Notebook Vista Ultimate system which I'm updating via Windows update service. The owner of the system has not had any Internat access since late 2007, so it really needs updating ASAP. The computer has beeen updating successfully up until this point over the few days and I was ready to install SP1

Vista SP1 downloaded and installs OK via Windows Upate service - Approx 140Mb. Dialogue box reports installation successful and requires RESTART of computer.
Reaches STAGE 3 of 3 at about 80% …. Then simply and suddenly restarts to flickering black screen listing file access stopping at single line with error report as

!!Oxc0190036 1461/82512 ActionQueue.dll
System then hangs … No K/B or mouse response. My Action needed – Reboot to F8 Vista menu – use Repair Function- Restore to SRP just prior to install of SP1 …. System and Vista then restarts OK.
PROCESS repeated TWICE … same result each time. Running in circles ??

Many Thanks. Do I need a copy of SP1 and SP2 on disk, Do I try to install from safe-Mode .... Any suggestions.

Hi everyone. I am putting pen to paper on this for a few reasons. Firstly, I'd like to share my nightmare stories with you so you might avoid making my errors.

Secondly, I am after some help to get this completely sorted, cos at the moment, I am working in Safe Mode with network connections. It's taken me four days to get there.

I am running a Toshiba Satellite laptop, the one with twin 320g HDD (so my data is safe). The OS is Vista Home Pro with SP2, I use AVG Free for my virus protection, and have Office Pro 2007, Mindjet Manager, Snagit, VLC, Google Earth, But Torrent, Lime Wire,ITunes, etc. Nothing too out of the ordinary.

The Laptop is about 14 months old, and aside from one period about 6 weeks ago when I couldn't get it to flash up, it hasn't missed a beat.

A while ago, I downloaded Smart Defrag, and I think that I inadvertantly downbloaded and installed the accompanying Toolbar (IOBIT.com Toolbar). Google it - there are all sorts of unflattering things out there about this toolbar. There is some stuff about uninstalling it, too. Some if it worked, others didn't.

Shortly after I brought it I created the 3-set recovery disks. Despite my religiously creating restore points about every month, when the laptop crashed on Thursday last week, it tried to do a system restore, but all my restore points had vanished. So what I tried to do was to just let it run in System Restore mode. Each time, it seemed to get a little further, and eventually it ran up in safe mode. At that point there were about four restore points available, all of which had been created since the great crash.

In Safe Mode, I tried all the diagnostics I could think of including going to Dos and doing sfcscannow. I also scheduled a check disk on C when next booted.

All my apps opened up fine.

I took a deep breath and shut down. When I restarted, it gave me the option to boot into safe mode with networking, so here I am. It did take a long time (About 1.5 hours) to boot, but I have at least got this far.

My problem is that I don't know where to go from here.

If I boot with the recovery disks I made after I brought the laptop, I will basically lose all software etc installed on C: since that date - is that correct?

I just tried to open MindJet Manager and got the attached error:

As I say, the data is ok, so I am not worried about that.

My issue is that I don't know where I stand with the OS in its current state.

Can anyone advise me if I should go and download any Windows updates, or whether I should get this professionally checked out. Most grateful for any suggestions.

I'm trying to figure out why my daughter's Dell Inspiron 1720 laptop running on 32-bit Vista will not download Windows Updates any more. They appear to start the process, then when nearly downloaded it gives a dialog saying there is an "unknown error." My aging gray matter seerms to recall some time ago that a friend cleared a similar problem from a Vista machine by either downloading a tool or else using it online, and he had to use it to completely remove Windows Update (or was it Microsoft Update then?) from the computer and then reinstall it in order to fix the problem. I have not been able to find any such thing on the Microsoft website myself, but does that make any sense to anyone and can you offer any help?

I can envision updates stacking up if this is not fixed, so I would greatly appreciate hearing from anyone with any advice. It appears to be working fine otherswise, but I'd sure like to get the updates installing again. :-(

My wife has Vista Home on her laptop. My desktop is running XP and our Canon Pixma iP4300 printer is connected to it so I have it set up to share printing jobs via our home LAN. Recently (probably after another of the endless stream of updates from MS) she started getting a printer error and she was unable to print. I tried deleting and reinstalling the printer. I could "see" the printer on the network but I couldn't reinstall it. Until I figured out what to do, I had her print her jobs to a PDF using CutePDF and printing it from my computer. I knew the problem wasn't from my end because I could still print from my laptop which runs Ubuntu Linux. Imagine that: I couldn't print from a Windows computer but I could from one running Linux.

Using Google, which is probably one of the most useful tools on the planet, I finally found a solution and thought I should share it with you. Here's what I did to reinstall the printer, then test print:
Go to Control Panel --> Printers --> Add Printer.Click Add a local printer - That's not a typo - trust me.Click Create a new port, then Local Port followed by the Next button.In the text entry box enter a port name like this: PC namePrinter name where "PC name" is the network name of the XP computer or Network Share where you have the printer and "Printer name" is the network name of that printer. Be careful with the printer name especially. In your XP computer, go to Control Panel --> Printers and faxes --> your shared printer. Right click the printer and in the pop-up menu select Sharing... and verify the Share name.At this point, if you have access to Vista drivers use the Have disk button to access them. I used the Web update button and waited for a list of available drivers.Choose the manufacturer and printer model of the printer you are adding.After the printer is added, print a test page to make sure it works.

Latest version of the free Windows 7 (& Vista) tweaking tool is available. From WinBubbles, New Free Windows 7 Customization Utility and Vista Tweaking Tool in many ways - UnlockForUs:

"WinBubble (Version 2 Build 3 Revision 7)

WinBubble Admin Tools was updatedLaunching of WinBubble via Ease of Access Center has been updated (no need to reboot)Now supports Smart Screen Capture using Keyboard Shortcut File-Type Icon Customization Error Messages was removedAdding of My Computer Icon to Desktop was updatedPassword Error while Launching the application while on the Welcome Screen has been fix.Installation Path error for the setup was fixAuto-Patch was added "Download link in the middle of this page - Windows Vista Tips and Secrets, Tricks, Tweaks, Unlocks and Downloads - UnlockForUs. See the attachment for what to look for.



Last week I moved our office's intranet to a new workstation running Vista business edition. I installed IIS 7, MySQL and PHP following these guidelines: How to Create a Windows Vista IIS 7 MySQL PHP Web Server I'm still using Frontpage 2000 so after that I added the Frontpage 2002 extensions following these instructions: How to Install Frontpage Extensions on Vista

When all that was done I copied over the wwwroot directory from the old location. And created a share for dpnetwwwroot$ Everything seemed to be working great until I went to update the default.asp page in the default folder.

After making initial changes I could save the default.asp file in the top level folder. But after making more changes it won't let me save the page again. I get this error: Server error: Cannot creat efile "default.asp". It won't even let me save it with a different name or in a different format. I closed the file and restarted Frontpage. The changes I thought were saved the first time were gone.

However, another file I was editing named nmcr.htm in a subfolder allowed me to save changes and after restarting Frontpage those changes are still there. So I tried saving the default.asp file to a subfolder and that worked.

The permission settings on that top level wwwroot folder are the same as the subfolders and match the settings that were used on the old intranet computer.

What did I miss? What do I need to change? Thank you.

I'm running Vista Home Premium on a Dell Inspiron M1330. When trying to update to SP2 (KB948465) the error message "Code 490 Windows Update encountered an unknown error" appears. All troubleshooting tips have been done to no avail. Any help/suggestions would be greatly appreciated.

I have a "Standard.dot" template containing about 75 standard paragraph styles, which I attach to all my documents with the "automatically update styles in document" option via a macro. I created the template on my old computer (Win XP, Word 2000) and have used it on thousands of documents over several years, but when I use it on my new computer (Win Vista, Word 2003), one of the styles has numbering activated. I have checked the template, and the style is correct there. I am working around this by adding a line to the macro that applies the template, to switch off the numbering on the style concerned after the styles are updated, but I would prefer to fix the problem. What could be causing this?

Sub ApplyStandardTemplate()
With ActiveDocument
.UpdateStylesOnOpen = True
.AttachedTemplate = _
End With
With ActiveDocument
.UpdateStylesOnOpen = False
.AttachedTemplate = ""
End With
* ActiveDocument.Styles("Heading 2").LinkToListTemplate ListTemplate:= _
End Sub

* This line is the added work-around.

Is it OK to access one email account, from OUTLOOK on two computers?
I recently purchased a new Vista machine, which came with a trial version of Microsoft Office 2007, so I set up outlook=It works fine. But OUTLOOK on my old machine, which I still have set up stopped updating my email.
I don't receive any error messages when I click send receive.
Can you only access an email from one Outlook at a time?
My old machine has Office 2007 also, and worked fine before I set up the new machine.

I have been a LangaList/Windows Secrets subscriber since Fred's earliest days and this is my first post.

Gateway NV53 laptop with 200 GB free space, AMD and W7-64 HomePrem. I have been plagued with this 0x80070005 error for over a year. It started when I attempted to install Security Essentials and continued with Service Pack 1 and a couple of other Windows Update offerings which repeated every few days. I may have caused the problem when I was messing with some file protections while trying to configure a net workgroup with XP and Vista machines at initial setup. I worked with MS Support for four months trying many things -- many hours with no joy. My computer got more and more buggy.

Finally, last week I tried Fred Langa's no-reformat, nondestructive reinstall. While Windows was running, I did an administrator run of setup.exe from a new factory DVD of W7-64 HomePrem. That bombed early on while the message "Setup is copying temporary files..." was displayed with error "Windows was unable to create a required installation folder: error code 0x80070005." Some searching on Microsoft Support sites took me to this link which seemed to be the holy grail, dealing specifically with my problem:



The error 0x80070005 occurs if the upgrade has no permission to write certain folder. Try the following steps:

Reset permission
1. Please download the subinacl.msi file from the following link and save the installation patch onto the Desktop:
2. Please go to the Desktop and double click the downloaded file.
3. Please select the C:WindowsSystem32 folder as the Destination Folder during the installation. Later we will use this tool to reset the permission settings on the current machine.
4. Click the "Start" Button, in the "Start Search" bar, type: "notepad" (without quotes) and press Enter.
5. Copy the following commands and then paste them into the opened Notepad window:

@echo off
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
@Echo =========================
@Echo Finished.
@Echo =========================

6. After pasting the above commands, please close the Notepad window. Choose "Save" when you are prompted to save the file. Type "reset.bat" for the file name and choose "Desktop" from the left panel as the save location.
7. Refer to the Desktop and right click the reset.bat file, then choose "Run as administrator."

The script ran in about 30 minutes and looked as if administrators and system would get full privileges to the world.

We did not.

The upgrade in place run bombed as it had done before all this. I tried several times with no luck.

Is it ownership? Can anyone tell me how to reset that?

I am at a total loss. Reformat looms soon.


After 45 minutes to an hour for Installation and through Restart Step 3 at 100%, received the message: "Service Pack did not install, Reverting changes.".

Error details: Code 80041315
As usual with Microsoft, the Help was of no help.

Does anyone have information on the Error Code?
Or experiencing this problem?

My system is current with September Updates.
I also am running Mc Afee Security Center.

I received an error message saying that there was a problem loading the Java applet, please reinstall or update or something to that effect.
OK, so I went to the Sun website and it said that the latest version was JRE I download it and go to run or update it and I get the message that this was already installed on this computer, do I want to reinstall it?
I click yes and it comes up with, this only applies to to versions that are currently installed.

So what is it? First it says it is already installed, then it says it only applies to currently installed versions!

I run the UNinstall wizard and it shows that Java is GONE.
Run the install download and I go through the same bit. Says it still currently installed. Blah, blah.

Now I can't update or do anything more with Java?

For the second time this week my son's laptop has said the parental controls prevent it being used at this time - but this is just not true. The time in both cases is within the limits set by the parental controls.

First time was Monday 22 Oct in the morning. When I got home the problem had gone away in that my son's account let him in again but Vista did report a "problem with Windows calendar" during boot that evening. Vista said it would shut down the application and tell me if there was a fix but the silence was deafening. Before I acknowledged the error mesage I could see wincal.exe as a process in Task Manager, it disappeared after I OK'd the error. Second time was today but I won't know more details till I get home.

During the machines first time run / set up / Admin account creation I set the time zone to GMT and the clock in the system tray of the user account I subsequently created looked to be telling the correct time (GMT+1because we are still in DST). The parental controls seemed to work correctty as well because I deliberately left it running at the cut off time just to see what happened, it duly logged the user account off at the expected time.

Then last week when my son displayed a clock in the sidebar that seemed to be set to pacific time. Sure enough, in the control panel, the time zone was incorrect so I changed it to GMT. I've read something on the MS web site about DST and calendar's and things being wrong because someone changed the beginning and end times of DST and we are getting near the end of UK summer time so I suspect the lock out problem may be related to this in some way.

Any suggestions?

Other things to note:
1) the laptop runs in complete isolation, it is not networked and has never been connected to the internet - I know this means it is not fully patched
2) because it is isolated I've turned off anything I've come across that may want to auto update/talk to the outside world, including the time synchronisation
2) it could be that this 'issue' has been around since the laptop was bought in early Sept and just not been seen before because until this half term holiday my son has always been at school at 'problem' times.


I ask this question because I was intrigued to read about the Vista BSOD on here (and in the newsletter), a phenomenon that seems in some cases to be somehow related to a Windows Update. Or Update Patch. Or Patch for a Patch for an Update.
I’ve been lucky enough not to have that BSOD problem. But then, I no longer have Windows Updates anyway.

Microsoft and I parted company in early September last year. The PC involved is a Dell Studio Slim 540S running Vista Home Premium SP2 build 6002 x32. It was purchased new from Dell on December 19th 2009. And everything worked fine until September 9th 2010 when, suddenly, Windows Update ceased to work: “Windows could not search for new updates. An error occurred while checking for new updates for your computer”. Code 80070426 "Windows Update encountered an unknown error”.

Further research showed that the error is not “unknown”, as Microsoft so haplessly describes it. Error Code 80070426. “The service has not been started”. And a little warning on the updates screen: “This copy of Windows is not activated. Click here to activate Windows now.”

Well of course Windows was activated. And Windows Update had worked without a hitch for a full nine months. The Error Code baffled me. And so began three weeks of a fruitless quest to solve the problem, beginning with a Diagnostics Report stating: ‘Invalid License’ and 'Software Licensing Service not running.' And this: ‘TTS Error: M: 2009122373556932’, showing that the computer went awry just four days after I ran it myself for the first time. Also, in those initial stages, every attempt to re-start the software licensing service was met with: “System 3 error has occurred. The system cannot find the path specified”.

I won’t bore everyone to tears with the hours of effort that followed or all the remedies attempted based on guidance from Microsoft itself and various Microsoft user support forums. What emerged was a consensus that, early in the computer’s life, I had – according to my Windows Event log -- installed numerous Windows Updates to bring the PC up-to-date, there being an inevitable time gap between its build date and its arrival in my home. Consensus was that “something”, though no-one knew what, had occurred during a raft of updates on December 23 2009. And that “something else” had then occurred as a result of further Windows Updates, on or shortly before September 9th 2010, sufficient to compound the TTS error that unbeknownst to me, had arisen nine months earlier.

After doing everything possible (the list was so long, I won’t reprise it here) I was back in the same position as at the start. Microsoft’s solution? Use the Vista DVD which came with your computer to repair the computer. Or: reinstall Vista.

Well of course, as any fool knows – though it so often seems to escape the attention of folks on support forums, as well as Microsoft itself – the vast majority of PC users don’t get a Vista DVD with their purchase. Certainly, Dell doesn’t supply one. And as for re-installing Vista. . . No. I didn’t want to.

So I decided to forget it. To hell with Windows Updates. To hell with yet more hours expended on an error that seemed almost certainly to have arisen because of Microsoft itself yet to which Microsoft had no answer.

I’ve had no Windows Updates ever since. As to the computer, well:

I don’t use Internet Explorer for the same reason I don’t use Adobe Reader (they're both much too big a security risk, though in Adobe’s case it’s also the fact that bloatware gets no dafter.) I have a wireless router with its own firewall and an Online Armor firewall on the PC itself. My AV is Avast and my "in-house monitor" is WinPatrol Pro.

I don’t know enough to endlessly tinker around with my PC – I’m an ordinary home user, not a tecchie -- and am happy enough to let little CleanMem do its management job in the background and ProcessLassoo do its thing when I’m running heavy on apps.

CCleaner is used at the end of each day (or immediately after any and every online purchasing or banking-related transaction) and Malwarebytes is regularly updated for a twice-a-month scan. Auslogics’ defragmenter is used once a month. Over 100 apps are installed and I often try out new software which, if it doesn’t suit, gets uninstalled with Revo. I run jvPowerTools Pro to check the Registry after any flurry of installs / uninstalls but otherwise, go nowhere near the Registry, leaving the seeming passion for cleaning / compacting / defragmenting it to the paranoid.

Where a Windows update is required to run a particular app – say, a .NET update – then I install it. Finally, I don’t allow Vista to rule my life so disabled that horrendous UAC the day I got the computer and dumped all the other bureaucratic stuff about privileges and administrators that I certainly don't need on a home PC.

Today my PC is stable, dependable, and virus and malware free. My wife and I both use it as and when. It works as well now as it did the day it arrived, factory-fresh. And, as noted, it hasn’t had a Windows Update since September 9th, 2010.

So. Back to my question, raised in light of what seems to have been yet another example of Microsoft’s Vista being in some way damaged by Microsoft itself: just how essential are Windows Updates???

Raxco have released Raxco Software Windows Products - PerfectDisk 8.0 SP-3 (AKA 8.00.48).

How do I download/install SP3?
If you currently have PerfectDisk 8 installed, to update to SP3, please click on the Help that is located on the PerfectDisk menu bar (upper left corner where you see View, Defragment, Tools, Configuration, Help) and select Check for Update.

From What's New:

What's new in PerfectDisk build 8.00.48

PerfectDisk Command Center
Fixed SQL statements for Schedule, and Historic Fragmentation reports.
Dropped the auto-refresh frequency of the Command Center to once every 30 minutes.
PerfectDisk Client
No changes
What's new in PerfectDisk build 8.00.45
PerfectDisk Command Center
Corrected a bug which caused the password used on deployment to be incorrectly encrypted. This resulted in a bad length or bad data error on deployment of PerfectDisk from the Command Center.
Alternate synchronize interface is available for customers experiencing sync issues.
Added a registry value to block going to the Raxco web site when clicking on the Online Resource Tab.
Fixed a SQL statement for SQL 2000 and SQL 2005 servers.
Added more detail to the error messages when the Command Center fails to connect to a client.
Stopped the auto-refresh function from rerunning reports. This was causing the report data to change while you were reviewing it.
Stopped the auto-refresh function from refreshing the Online Resources Tab.
Increased the size of the History Dialog.
Corrected various sort issues where data was not being sorted according to its data type (dates, numbers, text).
Added support for non-English characters to the email notifications (utf-7 encoding).
Help Files have been updated.
PerfectDisk Client
Added additional code to support Vista. This still requires the special Vista Beta from Raxco Software.
Added a registry value to block going to the Raxco web site when clicking on the Online Resource Tab.
Fixed a bug where the disk bitmap was not being updated when it should have been.
Added code to clean up the WMI database when uninstalling PerfectDisk on Windows XP and Windows Server 2003.
Corrected a display issue when resizing the screen.
Added code to prevent the same file type being used in multiple File Type Groups. For example, .txt can now only belong to a single file type group.
Corrected various sort issues where data was not being sorted according to its data type (dates, numbers, text).
Changed the defrag driver to support Vista on X64 platforms. This still requires the special Vista Beta from Raxco Software.
Help Files have been updated.


Wondering what could be going on. Here's the Blue Screen Data (spaces added between numbers for clarity). Context follows.
STOP: 0x 000 000C2 (0x 000 00007, 0x 0000 110B, 0x 080A 0007, 0x 87D 940 940)

I came back to my computer twice now and windows had crashed without restarting. I used System Restore to roll back to 48 hours ago. Last night I installed the mIRC client, and gave it permission via my firewall to access ports. The System Restore in effect uninstalled that program.

After the crash dumps, and upon loading Windows and other apps, PC Firewall Plus and/orThreatfire notified me that some things had been changed (sorry, I don't recall the error message) and that it was putting them back the way they should be. There was no Allow/Deny or Cancel option. (I wonder if it was redoing what System Restore had undid!)

Also, PC Firewall Plus and/orThreatfire repeatedly raised prompts to permit various processes to run or to access the Internet. The processes look like Microsoft applets or processes, or Software automatic update checks...that type of thing. Right now I've disabled these two programs.

So there I was, fixing a friend's computer after they filled it with viruses (foremost OpenCloud virus). It appeared to be back in fighting form, and then I installed AVG 2012 Free. It started to scan, and then gave me a BSOD. Now I get caught up in an endless unsuccessful start loop. Safe mode does not work, nor does Last Known Good Configuration. I tried to follow the instructions to change the file names using Midnight Commander on the AVG Rescue CD. That was not successful. On another forum, it was suggested to remove AVG from the Program Files if changing the names did not work. I tried that as well. Now when I attempt safe mode, it hangs up on crcdisk.sys instead of the previous avgidseh.sys file that was causing the problem. The computer did not come with a Vista recovery/reinstallation CD either. I don't know much about this computer, but here's what I have:

Dell Inspiron 6400 laptop running Vista Home Basic
Intel Pentium dual-core, 1.6 GHz
1024 MB Memory
120 GB HD

The error the BSOD is giving me is:
0x00190444,0x8583EA88, 0xc0000102, 0x00000000.

I ran diagnostics, and it says everything passes. I'm sure it has to be linked to the bad AVG installation, but I can't figure out where to go from here. AVG techs were no help at all, and they say it's a Vista issue.

Any suggestions? I'm not a computer guru, so I don't mind having it spelled out for me like I'm an idiot.

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