problems deleting mails Results

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Hi all,

On a users machine emails are automatically deleted after a few minutes, it also seems that not all emails are downloaded from the exchange server i.e. Sent Items and sub folders. I have created a new profile but the same problem occurs. User users Office Professional 2010, Windows 7.

Any ideas?

Many thanks


I am using Outlook 2007. For 2 weeks now it seems that there is a lot of information or one big file plus a few smaller files trying to download.

I have a message at the bottom of the screen saying Updating Inbox 190MB, this number changes between 148MB and 198MB. It started about 2 weeks ago.

How can a find out from where this is coming or how can I delete this file so that it will not continue blocking my mails. I do receive mails and can send mails but it is quite slower than normal.

Any suggestions will be appreciated.


The problem I have with outlook 98 began just after I restored IE6.0 to IE5.5. It appears that during that process some of the outlook files were deleted or corrupted so that outlook does not function correctly.
I restored 5.5 because off compatability issues with McAfee Active Shield.
My question is: does anyone know of a site where OL98 is still available for download? I ask this because just before OL freezes an error message says to reinstall OL98. Microsoft has all but disowned it. Thanks for any help.

The lack of a "record macro" function in Outlook is a problem for me... I'd like to set up a macro to do the following:

Add sender to junk senders list;
delete message.

Doing this manually involves quite a lot of clicks and waits. I'ld like to have a macro button I could just click on once... Can anybody help?

I inadvertently added a couple of senders to my junk email list. The only way I've found to modify the list it to select Tools, Organize, then create a rule for moving messages from the sender to my Inbox. Unfortunately, messages from these senders continue to end up in my Deleted Items folder. I have also turned off the Junk Mail option, then turned it back on, but the selected senders still end up on the Junk Mail list. Does anyone know a solution to this problem?

I have a user that is periodically having problems when deleting e-mails. After reading her e-mail, when she tries to delete the message Outlook shuts down on her. There are no errors when this happens and it doesn't appear to create Dr. Watson errors. We're a Windows NT shop and I've reinstalled with all applicable service releases and rebuilt her profile. Problem still happening but with no consistency. Any thoughts or anyone have anything similar happen?

I have a number of rules set in my Outlook 2000 SR-1, primarily to delete mail from a variety of asian and offshore domains that regularly fill up my mailbox with junk. I don't know how I got on the asian lists and I can't even read that, but there it is.

The problem is that periodically one or more of these rules somehow gets unset and I get an error message saying I don't have permission to handle that message. If I bring up the rules wizard and recheck the rules, they handle sthe messages properly. There doesn't seem to be any particular pattern for this, except it always seems to be .tw, .jp, and addresses that get unchecked. This is on a standalone laptop with a dialup connection, so I'm not dealing with Exchange Server at all here.

Any ideas?

About a week ago (and I can't associate the timing with anything in particular that might have changed on my machine) OL2K started occasionally having an error when sending. The message is something along the lines of "The message couldn't be sent because one of the recipients was rejected by the server. Server response 550 ...Relaying customers must check mail before trying to sending mail.
OL2K has stopped blocking messages when I either 1. delete the messages and reenter, 2. ctrl, alt, del, 3. do a hard reboot. Can't find a rhyme or reason. Talked with my ISP and while I was on the phone (and they were telling me how they didn't have a way to fix it) the problem went away.

After years of using Outlook, I have recently started having the strangest problem. I will click "Send/Receive" to pick up my e-mail (I'm on a dial-up line, 56K). The dialog will tell me that it is receiving (say) 4 messages, and the progress bar will show them being received.

However, only one message (for example) shows up in my Inbox.

At first I thought it was some Rule I had set up, so I deleted all of my rules. No help.

Then I figured I had filtering turned on, but I checked. Nope.

I ran the Inbox Repair Tool. I haven't tried receiving messages since then, but none of the "missing" messages reappeared, which wouldn't be strange except....

Every once in a while, after I receive (some) of my e-mail (and the rest disappears)... a message will appear farther down in my Inbox, with a date indicating that I "received" it a week ago. And, in fact, it was a message that a friend had told me she had sent, but that I had never received. All of a sudden, days later, "blink"... there it is.

Is that weird, or what?

I'm running Outlook 98 (8.5.6614.0) on Windows 95 SR-2.

Any help would be appreciated.

I have two clients who have been receiving these emails in their deleted items folder.

Subject: Synchronization Log:
Importance: High
17:08:25 Synchronizing Mailbox 'Lujan, Neal B.'
17:08:25 Synchronizing Hierarchy
17:08:25 Synchronizing Favorites
17:08:25 Synchronizing Folder 'Inbox'
17:08:25 2 item(s) deleted in offline folder
17:08:25 1 view(s)/form(s) updated in offline folder
17:08:25 Synchronizing Folder 'Sent Items'
17:08:25 1 item(s) added to offline folder
17:08:25 Synchronizing Folder 'Calendar'
17:08:25 Synchronizing Folder 'Contacts'
17:08:25 Synchronizing Folder 'Tasks'
17:08:25 Synchronizing Folder 'Deleted Items'
17:08:25 2 item(s) added to offline folder
17:08:25 Synchronizing Views
17:08:25 Done
17:08:26 Microsoft Exchange offline address book
17:08:26 0X80004005

I have gone thru all of the options in Outlook and can not find a way to turn this off. It is becoming a problem because there are so many of these emails, and they have a certain size allocation with their mailbox size. Plus it is curious that this is only happening to a couple of clients, all software has been setup the same

Any thoughts towards turning this off would be appreciated

P.S. Is there a way to search the postings for key words?



Had Outlook give me grief. It would neither send nor receive (couldn't connect to ISP's mail servers) and would not allow me to delete or mark as read several e-mails. Said I lacked authority. After backing up my address book, templates, etc., I tried to uninstall Outlook. No dice. Uninstalled all of MS Office XP. Now when I try to reinstall, it is trying to access a file name MAINSP1.msp. A search of all my hard drives turned up only 1 *.msp file and it is not MAINSP1.

What can I do?

Am trying to merge Outlook Contacts into Word in a Word mail merge. Under Data source: Get Data, I choose Outlook Address Book, and then choose the Contacts folder. Am getting a MAPI Error message "The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help." If I try to use the Insert Address Button on my toolbar, I can select from the global address list, but when I try to open my Contacts folder I get a Microsoft Exchange message very similar to the one above, but it starts with "Unable to display the contents of this address book. The Contacts folder ..." and ends with Microsoft Exchange Client - [80040201].

My Contacts folder is marked as an Outlook address book, I am the owner and have even tried adding myself to the permissions page and giving myself "Owner" permissions, and we have even tried removing my Exchange Profile from the machine altogether and re-set it up again, but that still did not work. I can access a Public contacts folder just fine, but not my own Contacts folder or any of its sub-folders.

Help! It's happened to at least four users in our office so far, so it's not just me. We're moving mailboxes from one mailbox store to another one or to a different storage group, and mine has been moved, but at least one of the users with the problem hasn't been moved.Anyone run into this before, or have any suggestions? As usual, any help you can offer will be greatly appreciated!

I attempted to send an email [in Outlook 2007] with a very large attachment [47M]; Outlook has been trying to send it for 3 days now. When I try to delete it, I get the message: "Cannot delete; Outlook already started transmitting..." I thought this was perhaps a problem with Outlook 2007; I bought and installed Outlook 2010. Now Microsoft doesn't recognize my Product ID, thus, unable to respond to my problem.

I've since installed the "YouSendIt" app, and was able to send the file via YouSendIt; unfortunately, the original "hung-up" email with the large attachment is still pending in my outbox. HOW DO I DELETE IT?

Is the .pst file you "brought in...from another computer" also an OL2003 file? If it's not then it has to be converted to work in OL2003. I'm guessing that at least one of the two OL files you see is an OL2003 file and that you need to import the other one into OL2003. Once the data has been imported into your new .pst file, manually move the older one to another location (backing it up and then deleting is probably the best option.) I suggest the backup delete method, becuase I think that part of my earlier problem arose in part from moving .pst files into a sub-directory within the folder that held the original .psts.

If the above doesn't work, here are the notes I took when I got the problem fixed the last time. Some of the steps below involve messing with the Registry, so caveat one is MAKE A BACKUP OF THE REGISTRY as soon as you open it!!

Good luck,
Ken Kimbrough

First go to the control panel and select Mail | Show Profiles | Properties | Data Files. If you see more than one profile for your OL folder, remove it. There were 3 in my Data Files, and one said it was a Mail Delivery Location. I took a stab in the dark and delete the other two which eliminated some of the extra folders. However, I still had 3 extra folders. I then found the following Knowledge Base article:;EN-US;292022 .

The article gives a location in the registry that is different if your running Win2K, which I am. If you're on another OS, then search for Profiles within the HKEY_CURRENT_USERSoftwareMicrosoft folder and you should get to where you need to be. You'll find what you're looking for at the following location if you're in Win2K.

HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfilesMicrosoft Outlook Internet Settings

You should then see a string of keys similar to this: c7133058872a8c4ea8437bc023b08d8c

PLEASE, PLEASE, PLEASE remember to save a copy of the register before you mess with it. You don't have to save the entire registry, just the HKEY your'e working in. Having saved a copy, you're ready to go. Since I had 3 keys to delete and was feeling my wayalong, I saved the HKEY folder before each delete (named something like c:before_1st_registry_delete, etc.).

The KB article says to "Locate the registry key that contains the old personal folders entry, right-click the key in the right pane, and then click Delete." but doesn't give you a clue as to what the "registry key" looks like. I took a stab at it (after first saving or "exporting" the HKEY) by deleting the entry with the phrase "mspst.dll". There were three of them in my registry which corresponded to the number of additional pst files in my Personal Folder.

Good luck and take it slow.

Here are a few questions that I have about using the new Outlook program when I'm off campus:

(1) Is there any way to adjust the time so that I don't have to keep logging in after a 10-15 min.

time lapse away from my computer?

(2) Is there any way to delete or modify the "authentication" prompt for opening attachments which asks

to verify my password three times before it will open an attachment (I send a lot of attachments to


(3) I frequently have problems attaching documents when I use this program (I had this problem with

the old program, as well). Do you have any idea why the "browse" tab fails to click on to get

a file (this happens, less frequently, with the "attach" tab, as well)? When it works the tab will

click and remain depressed while I search for a file. When it does not work, it will not remain

depressed. This is actually a major problem for me.

(4) Is there any way to "unblock" the content for a newsletter that I receive once, sometimes

twice, a day, so that I don't have to unblock it when I receive each individual newsletter?

I hope that you can help me with some or all of these questions. Thanks a lot. Have a nice day!

I can’t delete a mail folder under the Personal Folders/Local in Outlook 2002. Outlook give me an error message. Restart the Outlook would not slove the problem.

This problem started when the Outlook crashed several months ago. After the recovery, I was not able to delete any message in this mail folder. To solve the problem, I created a new mail folder and exported all mails in the problem folder to this new folder. The new folder works normally. Then I have an undeletable folder standing there forever.

I use Outlook 2007 on a Win 7 computer and 'some' HTML e-newsletters are very slow to open. I click to open only some of the e-newsletters I get daily and sometimes it takes 5 min (or so) for the e-mail to display. I just get a 'system busy' pointer and if I click, I get a gray screen. Sometimes I delete one e-mail and the next one that would auto-open will not display the same way. This does not always happen but nearly every time. Other HTML mail has no problem. I have tried to do a repair install several times but it doesn't help.

How do I make the e-newsletters open like they should all the time?

I have a weird problem with Gmail - my inbox shows that I still have 1 unread mail(1 near the inbox category) even though I don't have any - read every mail in my inbox. I tried to clean my cache, restart my PC, selectively delete cookies referred to Gmail but nothing helped.

It looks like it's a problem with Gmail, not me.

Anybody knows a solution? Is there a way to "empty the cache" of a Gmail account? Again, I know it's a weird problem...


Greetings fellow loungers,
I'm having a problem that the various ISP can't seem to resolve. When I send a message to an address, I receive an undelivered mail returned to sender message as follows:

This is the SMTP Server program at host

I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The SMTP Server program

: host[] said: 554
sorry, your envelope sender is in my badmailfrom list (#5.7.1) (in reply to
RCPT TO command) is my ISP and I'm sending a message to a friend whose ISP is Can anyone help me? Wanadoo seems convinced that the problem is in Outlook Express and walked me through my connection and account settings (nothing appeared wrong there) and then claimed that they had fixed the problem. It was not fixed. Rainbowtel says the problem is with Wanadoo and stops there. All other mail goes out fine and I can receive mail without a problem from the friend at Can anyone tell me with which ISP the problem lies and then how to get them to solve it?
Many thanks in advance.

In KB Article 217311, "Auto-Forwarded Messages Do Not Contain Appropriate Mail Headers", Microsoft described my problem exactly: "When you set an Inbox Assistant rule that auto-forwards mail messages, mail headers may not be included in forwarded mail. Auto-forwarded mail appears to come from you rather than the original sender."

They also admitted that "Microsoft has confirmed that this is a problem in Microsoft Outlook Express. " And they offered no other information or even hope that this would ever be fixed.

That was supposed to apply to OE 5.0, and the latest review was July of 2004. Well. now I'm in OE6.0 and experiencing the same problem. Two days of Web searching was totally fruitless -- almost nobody is asking about this, and nobody has answered it.

Does anyone here know how to fix this?

My guess is that there is probably some Registry key that "allows" you to not forward header information, and that MS in their usual imperious wisdom has declared that the default should be the wrong one.

Problem is: How does one find out what Registry Keys, Values, or Data items are involved? And what should be the correct values?

Thanks for whatever help you can provide.

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