OK, here's the repeatable current situation...
1. Deleted Fax and Modem through Control Panel.
2. Cleared all system logs.
3. Cleared all Norton AV and FW logs.
4. Insured a clean registry, no viruses, worms, etc. via a Norton AV & WinDoctor clean run.
5. Rebooted PC.
6. Through Control Panel, both Modem and Fax printer look fine after auto-configuration and appear operational.
7. Opened Fax Console through Start Programs-Accessories-Communications-Fax Console.
a. Fax Printer Status: Local Online
b. "Send A Fax" yields "The Fax printer cannot be accessed. Make sure it is properly setup."
c. "Receive a Fax Now" yields the correct Fax Monitor communications screen and there is sound coming from the modem card!
8. Printing applications, when directed to the fax printer, either give a variety of failure message windows indicating
improperly setup fax printe, resource not availabler, or fax printer not installed when print to Fax is selected, OR there is
window that pops up at all and the fax print goes into the "bit bucket". Also, there is nothing relevant in system logs,
other than startup of fax service.
I do not think I have a hardware problem, since I can manually RECEIVE a fax
through the fax console. I think it may to be some problem with the fax print spooler subsystem, but I have yet to see any
error message/event yet that would point me in any spec
ific corrective direction. The spooler for my local HP DJ5550 printer is working perfectly, as always. I can also print to
the Acrobat Distiller with no problem.
On 7/29, I removed ALL three printer devices and Control Panel Add/Remove
Programs printer-related applications from my PC, along with all print drivers (HPDJ) using the "File, Server Properties,
Properties" on the Printers and Faxes Control Panel window.
I then used XP Resource Toolkit command "cleanspl" and cleared out everything except the Standard TCP/IP Port and the BJ
Language Monitor. I rebooted the system, with the HP DJ5550 USB disconnected.
I then went into Control Panel-Printers and Faxes and no printers show up, as expected. I then tried to "Install a local Fax
printer", but *nothing* happens at all. Maybe this is indicative of my underlying problem. I have reinstalled my HP DJ5550
are so I can print again locally, but I now cannot even setup a local Fax printer.
The only anomalies on this PC I can think of are a couple of times the UPS failed (bad battery) during power outages over the
past few weeks. which has been remedied with a new UPS. I still think I should be seeing some errors, warning, etc. in the
event files, error windows, etc., though if something were corrupt or missing. Instead, I see nothing other than the startup
of the fax service when it was installed.
Any ideas out there??? Fortunately I don't use XP Fax that much, but when I do, I really need it.
Please check to see if your modem is on the Windows XP HCL list.
See if there are newer drivers available for it.
wrote in message
Thanks for the help!
The Fax status show Local Online.
If you right click on any of the three printers (HP
DJ550, Acrobat Distiller or Fax) in the show printers
Control Panel screen, it pulls up a System Info. multi-
For the Printers tab, there is a pull-down to select
printer. The ONLY printers shown are the HP DJ5550 and
Acrobat Distiller. It's like the Fax is there, but not
there, depending on what you use to look at it.
The ONLY updates to XP Home OS have been automatically
sent to me by MS and installed as/when recommended. I
have not updated nor added any other applications on the
PC. I have not changed any hardware in any way.
The PCI modem card came in the PC and has worked A-OK on
XP Home since Day 1 and never been touched. I can delete
and add it all day long in the control panel. It's a
Lucent Technologies internal and uses a MS certified
driver. I use the modem ONLY for Faxes as I have a cable
modem supplying the internet to me.
No, the Fax Driver should be listed as "Microsoft Shared
Fax Driver" as the
Model. That's normal.
Explain point 5.
When you go to Fax Console Tools Fax Printer Status,
what do you see?
We won't be able to troubleshoot much if you don't know
what changes caused
this problem. What were these updates? Might one of them
have been a driver
update for your modem? Is your modem on the Windows XP
wrote in message
OK, new day, try more things.
1. Clear all three event logs.
2. Deleted Fax device and modem card.
3. Added modem card and Fax device.
4. Right click on Fax device, Properties, General tab
shows Model: MicroSoft Shared Fax Driver (SHARED????)
5. Right click on Fax device, System Information tab
shows only HP DJ 5550 and Acrobat Distiller, NOT the
6. Try to print to Fax from Excel. Get error window:
"Your file could not be printed due to an error on Fax
Ne02. ... try reinstalling driver, etc.". This SOUNDS
like it thinks the Fax device is somehow networked!
7. Event logs show Fax service started along with other
automatic services, as it should. No errors or warnings
at OS level.
Maybe this helps.
Not a known issue. Provide as many steps to repro as
accurately as possible
and I'll send it on.
"Stan" wrote in
Fax service showed Status (empty), Startup Type
and Local Service logon. I cleared all three system
I started the Fax service manually through the
window, tried to print to the Fax device and this
got no appl. errors, no error event log entries, as
as *nothing* happening where I would normally
see the send fax dialogue pop up.
I then stopped the Fax service manually, tried to
again to the Fax device and got the same screwy
messages about the Fax device. NO error or warning
entries in the event logs.
The only things showing up in the event logs are my
manual starts and stops of the Fax service, and
ack's that the OS did what I asked and started and
stopped the Fax service.
This is really bizarre!!
What is the startup type for the Fax Service?
This is a 1.5 year old HP Pavilion, with all
hardware, including Lucent modem card. Worked
beautifully till now, with NO hardware/software
on my part in the last year. This is sort of a
use (email, surfing) PC.
I deleted the local Fax printer (again) and
back. All properties look A-OK, like original.
responding to query commands. On MS Office
when try to print to Fax, get an error "Windows
print due to problem with the current printer
reinstall the driver"... Which I have three times
On HP's MyPhotoCenter application, when I try to
image, it tells me "Please install printer". It
On MS Outlook, printing to Fax gives "There was
when printing started. To check printer setup...
On Adobe Acrobat, printing to Fax gives "A
resource cannot be loaded". The Print window
Fax status as Ready, Type is MS shared Fax
is "SHRFAX". That definitely does not look
as I recall!
On the subject of events logs, the only thing Fax
is info entries related to starting of the Fax
Like I say, this has worked A-OK since day one,
and I remember a MS auto-update a two or three
which may or may not have anything to do with my
inability to Fax now. I don't fax on a daily
Haven't seen any reports like it.
Which update caused it?
List the steps you use to fax and the exact
message you get when you
What does Event viewer tell you?
Is your fax modem on the Windows XP HCL list?
Fax printer device has worked fine up until
Home automatic update was installed.
application I try to print to the FAX now, I
sorts of bizarre message, like "resource
unavailable" or "insufficient memory..." or
strange CAN'T DO type messages. I deleted the
device, then let XP add it back in, and
Device manager (before and after the
device enabled and working properly.
right results when modem is queried.
I CAN print to my HP DJ 5550 and to Adobe
with no problems.
What I have noticed is in SOME applications,
device now shows up as "FAX on SHRFAX", which
look right at all. The device cannot be
not shared according to device manager
Anybody else out there having similar