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I goofed royally. I had two hard drives. the newer one had to be reformatted. So I used Easeus and made the mistake of deleting the partition. This left me at a dos screen with no where to go, just the 'dhcp' and the little twirling baton. I thought I could reinstall the xp os from my flash drive I put the files on to some time ago realizing that the cd rom was on it's way out. The OS is on a cruzer, I thought I was able to boot from that but the problem (at least one of them) is that I can't get into the bios to change the boot order, it asks for a password and I don't have a clue what it is. and also, there is no option for flash drive either, just Atapi, floppy, hard drive and a fourth one, can't remember it. I don't remember ever putting a password in there but from what I've read it seems to come with the system. So, using a neighbors computer, hoping to find help on what to do about getting my hard drive back in working order. The second hard older one I replaced with this newer one....yes, I did the same thing. except this time I thought I did it right by wiping or 'erasing' the hard drive as opposed to deleting the partition as with the first. I wanted to put the same programs on it and thought reformatting the older one was the way to go. It was put away for a few years and everything was 'old'....but, again, can't get the flash drive to boot. You'd think I'd realize that from the first time around. So.....the first drive (newer 100gb) is partitionless....the second (60gb) is wiped clean. Like to get the newer back if possible. Anyone give me a clue? Thanks for any help.
some specs on my lap are pavilion zv5000, xp home, phoenix bios.

I bought a Windows 7 Professional edition through the student discount for about $30 got the $200 hundred dollar edition professional. The download was fully official through microsoft and Iriver in an ISO format.

My issues is I had a Vista 32bit os prior. I did a clean install and the new 32 bit OS Win 7 did not give itself a large partition to protect its original installed state. The partition it installed on my clean 500 GB drive was about 100 MB that I can not access. The files for the system seem to be in the easily accessible partition where all my media, games and text files are stored on the typical C drive.

Should I try to reinstall the Win 7 OS, or is this ok? I'm worried that I might accidently download something with a virus, or click on the wrong website and get a virus. The fear is if I get a virus I may not be able to save my system from corruption, everything being in practically the same partition and all.

I may not really know what I am talking about here, can anyone give me an answer to help me out, on whether the install went properly or not?

Recently I installed Acronis True Image Home 2010 on my HP m8200n desktop computer. I am new to this backup software and would like to use its backup features to reinstall programs and data after I upgrade my PC from Vista to Windows 7 using the 'clean install' method instead of the in place upgrade. For backup I use an USB hard drive (500GB) and make a full image backup once a month followed by an incremental backup once a week for three consecutive weeks. After the third incremental backup I repeat this cycle again. I would appreciate if some of you can give me some tips on how to use this saved disk image to restore programs and other files after the windows 7 upgrade is completed. I do know that an inplace upgrade from Vista to Windows 7 would be easier, however I want to start with a clean slate installing the new OS. Any tips on how to use the Acronis backup/restore program to reinstall my applications would be greately appreciated :

This problem has been plaguing me for a while. I have tried just about everything except throwing the computer out of the window.

This problem can hit just about any webpage that I load. I see the problem in Firefox and Chrome. IE is not affected. This is a brand new install of Windows, done about a week ago. I even completely uninstalled Firefox/Chrome and cleaned up the registry. I uninstalled/reinstalled Flash. I start Firefox in safe mode and the problem is still there. I went into Display Properties and disabled hardware acceleration. I've updated all the drivers.

I've posted to the Mozilla support forums with no luck. Did the same with Chrome, again no luck.

BTW, videos play fine (YouTube, etc.).

I drug a picture from the browser to my desktop, opened it with IrfanView and it's fine. Open with Firefox/Chrome it's distorted. Opens fine in IE.

Windows XP Pro SP3, Firefox 20, Chrome 26, IE 8

Serial Port problems with Belkin Dock Station (F5U120) and XP Pro

Does anyone have any ideas or guidance as to why the Serial port on my Belkin DockStation doesn't work? I clean installed XP Pro onto my system after doing the usual backups and safeguards and I've been smoothing out niggles/problems as I've met them; successfully until now. This has me stumped, however.

I have an Athlon 1.4 on a K7S5A mobo (c/w SiS chipset), three hard drives totalling 80Gb, 512Kb RAM, MSI GeForce 3 Ti500, AOpen DVD-Rom, Adaptec SCSI Card, Intel Network Card, Creative SoundBlaster Live! and the Belkin, hanging off which is a scanner, my second printer, a graphics tablet and a Zio! CompactFlash card reader, all of which are working quite sweetly with XP. Also hanging off the Belkin's serial port is my Palm cradle.

The Device Manager listing correctly includes the Belkin under the Ports entry as the first item, labelled "Belkin F5U120 USB Serial Port (COM3)", but the Palm won't synchronize. No error messages, no machine hangs, nothing! The Palm itself times-out while waiting but the PC does nothing. I have the Sync Manager icon in the system tray, configured for local connection through Com 3 and I've tried it at various speeds, (I have a Palm Vx, which didn't come with USB connection as an option, so there shouldn't be any confusion there).

It doesn't appear to be the Sync Manager, because I can connect the cradle though one of the native Com ports on the machine itself and it syncs perfectly, (though it makes the desk cramped, which is why I got the Belkin in the first place). The same setup worked flawlessly under 98SE and ME, though admittedly with a different mobo/CPU.

Belkin tell me that the SiS chipset can be a problem for USB, though, as I've said, the USB aspects of the DockStation are working perfectly. I've followed their advice (more than once) about removing the Belkin completely and reinstalling it with their driver update, all of which went through without a hitch. The Palm still refuses to play, however.


Many thanks in advance,

(Edited by Leif on 15-Mar-04 17:17. )To prevent duplicate and diverging answers, all replies to post 353629 in XP please!

Posting this here and the WinXP forum.

The history:
Downloaded upgrade for Norton AV.
Installed it, but would not let me activate because of an AKey issue.
Tech support recommended that I clean my hard drive, and buy retail version.
Bought retail version, and went to link to download utilities to clean registry and hd of any NAV.
Ran registry utility.
Caused my video card to go bonkers.
Caused ODBC errors.
Caused my NIC card not to function (determined after 3 calls to Comcast tech support)-internet connection fine on other networked computers at home.
Went to another computer and downloaded drivers and fixed video and ODBC.
Installed updated drivers for D-link card........still nothing.
Uninstalled (both through the system and physically)-WINXP recognized and reinstalled....light is on...but NIC card is still not registering an IP address. IP address was released, but will not allow me to renew....says file is missing.
Showing all zeros for IP address and DHCP not valid.

Should I get an new NIC card? Should I reload WinXP (I don't want to lose everything)? Any assistance that you can provide would be greatly appreciated.


I am helping a friend who has an ailing computer.

1) When we power up the PC, it may take up to 5 times to boot to Windows XP Home.
2) Some times it freezes, and then you have to hit the reset key. This maybe 1 minute after booting, to several hours after working.

The CPU is an AMD, and RAM maybe faulty but it does pass POST, so I am not sure of that.

CPU temp as reported by BIOS is constant at 105 to 107'F

I reinstalled Windows thinking that the freezes are from old DLLs or corupted files, but then the install took several hours due to this freezing in the middle of the install.

My friend remembers that he had a virus warning, and since then thing have not been the same.

Even after a clean install, and scanning with Norton, yeah I know old def. files, but nothing was reported...

Any ideas?




I've given up on Norton Utilities. I've been using Utilities and then SystemWorks since time began but recent versions (I'm now at 2003) seem to be bogged down with ever more features yet it seems less utilities for more dosh. The final straw has been that, after installing Nortons Internet Suite, the Utilities part of the package has gone awol. I've tried uninstall/reinstall to no avail. Oddly for a package that's suppose to clean out unwanted programs, there is no way of uninstalling Norton completely - it just won't go away.

I've decided either to find a different package of utilities or to create my own. The 3 biggies seem to be a Windows (registry?) cleaner, a disk doctor and a defragger. Buying separately may be rather more expensive but might provide much better tools.

For a package, VCom's Fix-it seems to cover all bases although their System suite does a Norton with features I don't want. There doesn't seem much else. Anyone use Fix-it? Any good?

Individually, the web seems awash with individual programs, some free and some almost as expensive as packages, and I don't know quite where to start. Even AlanMiller's Great Software List is awash with competing programs. I'd like to hear from other loungers what their choice of reliable programs are to make up a utility suite.

(By the way, I use Zone Alarm suite for security programs so don't need anything that covers that sort of thing).


I just inherited an issue where Adobe Acrobat 7 standard always prompts for needed "additional files" when user or I attempt to create a PDF from a file, such as an Excel file. I have run a repair on the app, same result. I have uninstalled looked for remnants in the Adobe program folder and cleaned what I found, searched the registry and it was clean so I reinstalled but got the same results.

Client does not want to update to version 8 but I understand there might be some 7 users who qualify for a free upgrade.

Has anyone seen this or is there anything at the Adobe forums which I might have missed on this loopy behavior?



After reformatting C: and reinstalling WinME and all applications and all updates, the only problem I am continuing to have is with my HP 4100C scanner. I have the ME driver CD and have used it successfully before; however, now it won't complete its installation process. When I reboot I get a message that the process of copying HP software has not completed, but CTL-ALT-DEL doesn't indicate any process not responding.

So, I looked at Device Manager in System Properties and couldn't find the scanner. OK, I shut down, uncabled (USB) and rebooted to see if the anything changed; nothing had that I could see. When I checked Add/Remove Programs, HP Scanjet software appeared in the list of installed programs. I clicked to uninstall and the process hit the hard drive for a while but there was no screen feedback. CTL-ALT-DEL indicated that Uninstall was not responding. I repeated this several times even shuttting down and restarting between attempts. I still can't get the software to uninstall. I can't get the system clean for a fresh install. I ran regedit to look at entries ( I made NO changes, just displayed the registry contents) and found that the HP software appears to be registered in several parts of the registry. I'm not knowledgable enough about the registry to attempt to modify it directly.

Any suggestions as to what to do? How can I get the uninstall process to remove the Scanjet software? If I delete the directory where HP software is installed, and all its contents, the registry will still contain the entries. I have Norton's utilities. Will it clean up the registry after I delete the software? This seems too chancy for my limited expertise. I sure hate to have to reformat and reinstall everything because I don't know what the problem is and it might not do any good.

All suggestions greatly appreciated and gratefully received.

Trimming the registry

Tuesday, April 16, 2002 After watching Win98SE slow down at boot time, I figured that even ToniArts Registry Cleaner wasn't as effective as it could be. I've just spent three months compiling and registering batches of DLL/OCX from Visual Basic, and I suspect that the Registry Cleaner deletes the data when it discovers that a file no longer exists, but that it doesn't delete the entire key.

1. Backup the system registry files, either by PKZIP at a purse-DOS boot, or by exporting the registry file from RegEdit.
2. Create a Win98 Start up disk with CDROM support
3. Reboot to DOS
4. In c:windows attrib -s -h -r *.dat
5. In c:windows del system.dat
6. Reboot from start up disk
7. Install Win98 (takes about 45 minutes)
8. I needed to reinstall Office97SR2, because Word97 loaded with complaints.
9. System.dat before install 8.6MB
10. System.dat after install 2.5MB

Is booting faster? Significantly.

If I were doing it again I would not have RegEdit exported the entire registry as one file; I would have exported each major branch (hkey_classes_root, hkey_current_user etc) and then exported each branch from the clean registry to see which branch was the bloated one, and then maybe have imported all but the bloated one from the old set.

One computer, 2 hard drives using boot.ini to choose whether to activate my son's hard drive or mine. Both running Win2K Pro SP1 when scannr installed though mine now upgraded to SP2
Bought new HP ScanJet 5300C and installed it on my machine without any problems. Tried to install on my sons and while the installation process seems to run all the way through and you end up with an icon on desktop, when you click on this, it opens Scanjet splash screen then immediately closes it ie no program. I have uninstalled, reinstalled, manually cleaned the registry etc etc.
Given that this is effectively the same computer albeit he has many different programs when he boots than when I do, I am flumoxed. Any help much appreciated

Customer's Desktop PC running Windows 2000 Pro SP4 all updates applied, IE6 all patches, and adobe reader 6.0. Got a massive spyware, porn dialer infection. I was able to clean all this out but when you open adobe the windows installer briefly starts up then closes & adobe works fine. Same scenario if you open a pdf file on the internet from IE 6.0 unless you are on a https: or secure website & then adobe freezes with the installer window. I have tried uninstalling Adobe & IE 6.0, cleaning out the registry and then reinstalling, but there was no change. I have checked & unchecked the display in browser option in adobe, no change. Any suggestions would be appreciated.

Before my recent "upgrade" (reinstalled XP on a clean HDD) I was able to access the webpage provided by our school system to check our children's grades. It's a secure webpage (https) and they provided us with a login and password.
I am not aware of having tried to get to that page since my reinstall (before now) - but now, when I type in the correct login and password, I get bounced back to the same login screen, only there's a white strip interposed at the top of the screen (it's actually as if the entire screen shifts down about 1/4 inch to make room for this 'white strip'), with the plain text words "Um, ut oh" (no quotes).
I'm all patched up, Microsoft software-wise, and I haven't messed with any settings in IE - I like to leave those alone.

My daughter is able to access the same webpage - using the same login and password - using her Mac. So the login information is valid.

Can anyone think of some setting I may have overlooked, or changed without meaning to, that may have this effect?

My Windows XP fully up to date, no changes made just before the error started…

When I close a document in Word 2000, the white area [the paper] goes then I get an error menu, which says.

Microsoft Word for windows has encountered a problem and needs to close"

I do not get it in any other program with in Office 2000 only Word.

I have run the repair mode, and reinstalled it; the error is still there.

I moved and all my templates, which were made from the old files to a memory chip

I restarted word the closed it and the error was still there. I checked the template folder and there was two files and ~$

The problem is ~$ is not being deleted.

I went in msconfig, then into Diagnostic mode, which is a basic start up, I then open a document in word then closed it straight away, and the error was still there.

I run Ashampoo Winoptimzer 6 and did a full disc clean and optimise

Uninstall Office 2000 with the disc

Run Ashampoo Winoptimzer 6 again and it found un-required registry entries 74, Drive cleaner found 14 un-required entries.

I re-install Office 2000 and the error was still there.

I open a new user profile just to see what would happen, I opened and closed Word and the error was gone. Switched back to the old user and the error was still there.

So the error is in the profile of my old user.

So I went into C:Documents and Settingsold-unapplication DataMicrosoft
and change the name of two folders Office and Word to Office.duff and Word.duff

But that did not make any difference the error was still there

I tried Start > Run > winword.exe /a and the error was gone., so I tried a short cut to the file winword.exe but the error was back


Clean install of Vista (x64); clean install of Office 2003 + WOPR 2003.

Starting Word produces this error:

[In the title bar of the Error Window:] Error reading from Registry!

"Unable to locate WOPR 2003's program folder (). Please reinstall the application to correct this problem."

Once the error Window closes, Word and the WOPR macros appear to function normally. However, I haven't had time to try to set up Enveloper yet. Conventional reinstall doesn't change anything. May also try 'Repair' installation with UAC turned off.

Since I have successfully run WOPR 2003 on Vista 32 bit for a couple of years, I am tentatively assuming this a 64-bit Registry thing. Anyone aware of a hack to fix it?

** Merry Christmas and all good wishes for the New Year **

I got made to feel 1 inch tall tonight by Microsoft Australia.

I purchased Office XP when it first came out last year. I had to, because my Uni is moving towards Office XP. I first installed it on a P166, which subsequently made the PC to be so slow as to be useless. Borrowed a motherboard and processor, and reinstalled Office. Kept the rest of my hardware (hard disks, network cards, video cards)

Now I have just purchased a new PC and Office XP required me to re-register. OK, rang up Microsoft Australia. Got GRILLED as to why I was reinstalling. I was then told that every time I wanted to reactivate Office XP in the future I would have to ring up! This included a clean install back on the same PC.

This annoys me. Because Microsoft products are so crappy, as a matter of routine I reinstall it about every 6 months. Have done so all the way back to Win3.1. I have legitimate copies of all my Microsoft products. I forked out $330 for a licence of XP to be now grilled when I want to legitimately reinstall it. I now know that I should get a pirate copy for $20 and not have to go through the hassles and grilling every time I want to reinstall.


I have recently upgraded form Windows 98 to Windows 2000 Professional on my home computer. I decided to set up 4 user profiles, one for each member of my family, but I can only get Office 2000 to run on my profile. I have tried uninstalling it and reinstalling it in the administrator profile, as well as my own after upgrading it to administrator level. I also tried Microsoft's registry cleaning utility before the reinstall, but my version of the Windows Installer is too current for that to work. I have also checked the security access to the Office directory to make sure that it is available to all users. Is there a way to get this to work, or does Microsoft expect me to buy an Office license for each member of my family? Thanks in advance for any advice you might be able to offer.

A sad tale of woe... I was working in Access and tried to access the Linked Table Manager, whereupon Access gave me a error message. Fine. Not the first time. "I'll just run 'Detect & Repair' again," I thought to myself. In the middle of the process, Windows decided that it was an appropriate time to spontaneously reboot. (Nothing else was running at the time.)

I couldn't restart the 'Detect & Repair' -- something to do with a different / incorrect version of Windows Installer -- and Office was really beginning to act up. Time for a complete uninstall & reinstall. Simple? Far from it. The uninstall hung a couple of times, and then once it finally did run all the way through, Eraser2K didn't clean out the registry, leading to more problems during the next install. The biggest errors: two DLL's failed to register.Error 1904. Module C:Program FilesCommon FilesSystemOLE DBMSDAORA.DLL failed to register. HRESULT -2147024865. Contact your support personnel. (His response was an emphatic .)

Nearly identical error in C:WindowsSystemMSRCLR40.DLL, HRESULT -2147023739.After receiving these messages, I continued on and installed the SR-1a update which thankfully loaded without any more error messages. Everything now appears to be running normally, though it will be some time before I can get all of my settings back to normal.

Now the questions... What would cause Office functions to start acting up and not working? If a feature is not working properly, shouldn't 'Detect & Repair' or even a reinstall be able to correct the problem? How do you correct installation problems if DLL's fail to register?

I am trying to install sr1a for Office 2000 on my WIN98SE machine. I keep getting an "Internal Error 2318 - Contact Product Assistance".
I have tried the following:
Clean boot - no other apps open
Repair office
Uninstall/Reinstall office
Downloaded the full sr1a (53mb)-twice
Tried installing from the Office Update site

I saw another post where someone recommended trying the sr1 patch instead of sr1a ... but I cannot find it on the microsoft site. I have searched the ms kb articles, but could not find anything directly relating to this error.

Any/all help would be appreciated ...


Tom (server flunky)

I was reading some other posts here and though a verbose log might be of assistance (if anyone is brave enough) ... so I attached the 1st of the 2 part log here ... the other will be in a reply post shortly. I had to break it up and zip it to keep it under the 100k max.

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