western digital external hard drive Results

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Hi, I recently picked up an external HD (Western Digital MyBook 1TB). When it's plugged into the USB port and then I turn on my Win7 machine I don't seem to get an internet connection on start up. I can get a connection after start up by going to "change adapter settings" and disabling and re-enabling my local area connection. This does not happen if the external hard drive is not plugged into the USB port before start up.

I tried this with my WinXP machine and it works fine, and figured it might be a Win7 problem.

Any help with this will be greatly appreciated.


My PC (Windows 7) has two internal hard drives (C & D) and "C" is reserved for the operating system;" D" for my Data.

For some time, I have also had two external "USB 2" hard drives (250GB & 500 GB), which recently, I have replaced by two "USB 3" One TB WD My Book 3 Essentials hard drives - this also involved installing a USB 3 PEC card.

These drives (the USB 2 and the USB 3) were/are recognised as drives "E" and "F" in "My Computer" (Computer, with Windows 7).

A problem I have regularly experienced with both the "USB 2" and "USB 3" drives is that frequently, only one of these external drives is recognized in "Computer" and in "Disk Management". Sometimes "E" and sometimes "F".

The missing drive is sometimes restored if I re-boot, or if I un-plug and re-plug in the drive which is not recognised.

Interestingly, if I open the Device Manager, only one of the drives is displayed (Even if both are present in "Computer".

Western Digital have been most helpful, but have not resolved the issue. They believe that Windows 7 is seeing two drives with the same signature (Identity) and hence thinks that there is only one drive.

WD suggested using "Disk Management" to delete both volumes, formatting and giving different names to each drive. I have done this, but the problem still exists .

In a effort to resolve this issue, I have re-installed Windows 7, but the problem still exist, without any other software installed; hence, I don't believe it is an incompatibility issue

I would be interested to know whether anyone else has experienced this problem and found a resolution


Hey guys, I'm new here so please don't be mean if this comes off stupid!

I have made a new partition on my External Hard Drive.

I went into the install, and I get this message when doing a clean install and choosing the partition:

Windows cannot be installed to this disk. Setup does not support configuration of or installation to disks connected through a USB or IEEE 1394 port.
This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu. Is there any way to make it work at all? If it helps, the external Hard Drive is:

Western Digital Elements 640GB USB 2.0 External DeskTop Hard Drive.

From my searching (about the External HDD), there are no drivers as it is a "Plug 'n' Play" Hard Drive, so I couldn't "feed" the installer the drivers, if that would make a difference anyway.

Then, for the "This Computer's Hardware may not support booting....." bit, how can I enable it in BIOS? I am using a Dell Inspiron 6400 (US is E1505). If you need any more specs of my Laptop I will try and find them out (but instructions on how to find them would be nice, I'm no PC expert )


I'm desperate for some help from someone who knows testdisk or can recommend another program that will recover my data.

It suddenly started to report that it was raw data and when I ran testdisk (as advised by Western Digital) it appears that the partition table information is corrupted. I believe I need to change the geometry information but Idon't understand how this works.

I really would appreciate any help with this as I am sure the data is still there. The disk has all my partner's music files on it, which were transferred because he has just got a new PC. As he has just had Chemo for liver cancer the stress of losing all his data is really not helping a very sick man.

I am trying to recover a NTFS file system and when I run the program analyse option it shows me two identical partitions both labelled primary. Above them it says invalid NTFS or Exfat boot and below no partition is bootable.

When I ran search and then deeper search (both of which took more than four houss) it came up with bad ending head (cma and lba don't match) No parition is bootable.

Can you help me further, I really am worried I may do harm if I do the wrong thing.

I'm trying to backup my hard drive to an external hard drive (Western Digital Passport, 120 GB).

I used the backup program in Windows XP (Version 5.1, SP3), but after it had backed up ca. 4 GB, I received a message

You have either run out of space, or the backup file (.bkf) is too large for this disk.
Note: if the disk is formatted to FAT 32, the maximum possible size for the backup file is limited to 4 GB.

Is there a way to format the external hard drive so that it can deal with bigger files? If not, how can I back up using Windows, other than backing up individual files or directories? Or do I need to buy Ghost or Acronis True Image?



WD's 3TB Internal HDD Comes with PCI-e Card
11:20 AM - October 19, 2010 by Kevin Parrish - source: Tom's Hardware US

Although Windows 7 and Vista can support capacities over 2.19 TB, a special PCI Express card will be bundled with the new 3 TB and 2.5 TB hard drives to overcome the hardware hurdle.
Tuesday Western Digital said that its 3 TB WD Caviar Green internal SATA HDD--slated as the world's largest thus far--is now available at select U.S. retailers and distributors. The drive will carry a $239 price tag and will be joined by an additional 2.5 TB model costing $189. Both will utilize 750 GB-per platter areal density and Advanced Format (AF) technology.

"WD Caviar Green drives are an eco-friendly storage solution with WD GreenPower Technology, which reduces power consumption by enabling lower operating temperatures for increased reliability and decreases acoustical noise for quiet operation," the company said Tuesday. "The WD Caviar Green 2.5 TB and 3 TB hard drives are designed for use as secondary external storage and next-generation PC storage in 64-bit-based systems."

The drawback to both capacities is that--on a hardware level--BIOS-based motherboards are limited, offering capacity support up to 2.19 TB. On the software front, 32-bit Windows operating systems prior to Vista share the same limitation, capable of handling 2.19 TB partitions or less thanks to their native support for the legacy Master Boot Record (MBR).

However MBR is expected to be replaced by the GUID Partition Table--which is already supported by Windows 7 and Vista--by the end of the year, and the BIOS will be replaced by the new Extensive Firmware Interface (EFI)--both of which will handle capacities over 2.19 TB. But that doesn't help current consumers wanting to take advantage of the expanded storage space.

To help overcome the current hardware and software limitations, WD is bundling the two drives with a PCI Express-based Advanced Host Controller Interface (AHCI)-compliant Host Bus Adapter (HBA) card which will enable the 32-bit and 64-bit versions of Windows Vista and Windows 7 to use a known driver with correct support for large capacity drives.

Unfortunately, even if installed on a machine with a EFI-embedded motherboard, Windows XP machines can't use either drive because the OS offers native support for MBR only.

I just ordered an external USB hard drive by Western Digital. Will this drive be able to be accessed by other computers on my LAN?
Will I need to take any steps to make that happen if it is possible?
Thank you.
2 XP computers, 3 Vista home premium computers.

I had grown weary of making space for voracious digital photo collections on my 100GB hard drive, but the prospect of setting up (and paying for) a new laptop was not very appealing either. So I decided to get a larger hard drive with the same speed (7200rpm).

I was a little surprised when I opened my package from Amazon to find a two-piece foam cradle and a "bare" 320GB drive in an antistatic bag. No user guide, no nothing.Hmmm... I found a useful article online (How To Upgrade Your Laptop Hard Drive - How To by ExtremeTech), and gathered what I needed to do my upgrade:

External USB-to-SATA enclosure (seemed more handy than just a cable)Cloning softwarePartitioning softwarePhilips screwdriver
As recommended, I used the trial version of Acronis Migrate Easy 7.0 and the free program EASEUS Partition Master Home Edition. (The latter was used to move Dell's special partitions to the far end of the device so I could add space to the C drive.)

The Western Digital Scorpio Black 320 GB SATA Hard Drive makes a kind of white noise reminiscent of the whoosh of cars on a freeway. It seems louder than the Hitachi Travelstar drive it replaced, but I'm pretty sure I can get used to it. The only strange noises occurred when I first started up with the new drive. Windows plug'n'play reported from the system tray that it recognized the new hardware, and there were some disconcerting "seeking" noises for a minute or two before Windows informed me that I had to restart again.

It's difficult to declare victory only 30 minutes after completing the process, but I haven't found anything wrong yet. Just in case, I'm not repartitioning or formatting the old drive any time soon.

Basicially 1st install = BSOD's and BlackSOD's without curser, CTRL + ALT + Delete does nothing, ran memtest and had some bad memory.
2nd install - New ram installed, installed all the latest drivers from manufactureres website, flashed Bios with latest driver, after all this it still lags/freezes/hangs up. No more BSOD's but still have BlackSOD's occasionally. Took my Creative SoundBlaster Audigy 2ZS soundcard out, heard it could cause the freezing. Helped a little, but still lags/freezes/hangs up.
3rd install - Did same as 2nd install, this time without the soundcard and Creative drivers, still lags/freezes/hangs up. It got really bad when I installed the latest audio driver from RealTek (Since I didn't have my soundcard anymore I was planning to use the onboard sound). After installation of the Realtek driver it prompted for me to reboot, after I clicked reboot, it just wouldn't reboot or load into Windows. It wouldn't even boot into Safe Mode. After numerous times of trying to get to Safe Mode I was finally able to by rebooting, but it took about 5min to boot into Safe Mode. I went into Event Viewer and there were TONS of errors, mostly driver issues and system file issues. I gave up, took battery out of mobo, cleared cmos.
4th install - Had trouble with this because for some reason the Win7 cd couldn't detect my C:drive. After numerous tries I gave up. I had my brother give it a shot and for some reason, he rebooted my PC (which I've done numerous times) it was able to detect C:drive. After installation, I went back into Bios --> Load Defaults and as it sits right now, nothing is installed yet, not even Win7 Update, not a single driver and it STILL, lags/freezes/hangs up.

I pulled up event viewer, there were warnings in the applications side about slow loading times, and then there were errors in system, which were 'Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.' I enabled speedstep and that seem to have hopefully resolved that issue, but the computer still freezes/hangs up/lags. Any suggestions before I move on and do the updates and install of all the latest drivers? I also checked device manager and there are no exclamations points. Everything in there is functioning properly.

Here is a complete list of the hardware attached to my computer.
Ultra LSP750 750w Power Supply
WD Caviar Green 1TB 32MB/SATA-3G
EVGA GeForce GTX 260 SC 896MB PCIe w/Dual Link DVi
OCZ Gold 6144MB PC16000 DDR3 2000MHz (3x2048MB)
EVGA X58 SLI LE Intel X58 Socket LGA1366 MB
LG 22X DVDRW SATA w/o Software
Cooler Master Elite 330 Black ATX RoHS Case
Samsung HD501LJ 500GB Internal Sata HD
Seagate ST3500630AS 500GB Internal Sata HD

USB devices:
The Logitech Wireless Desktop Mouse And Keyboard MK300
Western Digital My Book Essential 1TB USB 2.0 External Hard Drive WDBAAF0010HBK-NESN - Retail

I need help bad! FYI, all the installs were clean installs on a brand new HD. All parts listed above are brand new, except for the Samsung HD, Seagate HD and WD External HD.

hi everyone,

i really need your help. i have an external harddrive, and i believe it is a western digital (i don't know how to check its model since it is closed in a case) 250GB hard drive. i have windows vista ultimate 32-bit edition with all of the latest updates installed.

the hard drive simply is not recognized anywhere. i have plugged it into all of the USB ports (sometimes while having all of my other USB equipment unplugged) on my computer, and neither one will have it be recognized. the green light is on, so the power is working, but disk management, device manager, and my computer do not have the device listed at all, whether working or not working.

please, i have tried to figure this out on my own for days now and nothing is working. i have extremely important files on there. i need to get it working.

thanks in advance,


Sorry if this is a n00b question, but I'd really appreciate it if someone could help me.

First of all, it's relevant that I tell you that I have a Western Digital (WD) My Book World Edition Network Storage external hard drive which is working perfectly right now.

I have Windows 7 Ultimate and I have my Windows Update settings set to "Download updates but let me choose whether to install them." I usually install most updates but sometimes I'll see an update that I know I do not want to install and so I don't install it.

So now there is an "Important" update available called "WD - Other hardware - My Book World Edition Network Storage". I am afraid that if I install this update, it might cause problems, and as I said the hard drive is working perfectly right now so I don't want to mess with it.

However, I am aware that many times updates make improvements, so I want to try installing the update.

Anyway, my question is this: is it possible to install the update, and then if something goes wrong and it's not working anymore, to undo the update and go back to the way it was before the update when it was working? (in other words, the way it is right now since I haven't applied the update yet)?

Thanks so much for your help.

Hello guys.

So this is what happened:

I had a new external HDD WD My Book Essential USB 3.0 (2TB) 6 month ago. All was good until two days ago. I rebooted my computer and I won't boot up. After disconnecting WD HDD it work perfectly But after I turned my PC off, and tried to turn it on, again it won't boot up with the HDD connected AND some weird ticking noise started in HDD itself. I sounds like it's trying to boot but failing and trying again. So I disconnected, boot up the system and then plugged it in. Nothing.... Not in explorer, not in disk management not in Acronis program, nothing.... I rebooted and it showed and Local Disk R, but I can't even start disk management or open it with explorer, or even open any program to be able to see/fix it. In the end, HDD wasn't even turning on.

So the next day I called tech support of WD. They told me standard stuff, like "Disconnect, Reconnect Try another port,...etc ". Nothing. By warranty they can replace it, BUT I don't care about the drive itself, I need data. In this case they can't help me. All they told me is to contact special company for that, and it's gonna cost me up to 1000$.

After that call, I noticed a burning smell from HDD. It was connected to power and USB. I disconnected and I opened the case of my HDD. SATA HDD itself seams to be fine, but the connection board (with USB and power) burned.

So, I connected directly via SATA to my PC. And that's when the fun starts:
BIOS did not recognized it. I switched the SATA port. BIOS showed the model and everything but it gives me "Ultra DMA Mode-5 S.M.A.R.T Capable but Command Failed."
Reboot.... All good. In Windows... NOTHING. In different software... NOTHING. Reboot again: and again "Ultra DMA Mode-5 S.M.A.R.T Capable but Command Failed". Reboot. S.M.A.R.T. Command Failed... Reboot 5 times, all good. Started LiveBoot CD by Wondershare. It found my HDD and UNKNOWN. Was trying to recover data from it, program freeze. Reboot again. Was trying to fix mbr with Win 7 Boot Cd, nothing cuz it can't see were to fix mbr. Reboot. Started HDAT2. Nothing. Reboot 10 times, and HDAT2 finally can see my HDD. Before I start any test I shows me read error from UNKNOWN DEVICE. Started "hdat2 most powerful test". Nothing. No errors was found. O_o.

Also I try Read MBR with the same HDAT2. Everything 0/0/0/0.

So what else I can possibly try?? Oh yeah, when I connected my HDD via SATA, that "boot or not to boot" sound was still there.

My PC:
> Mainboard : Asus M4A785TD-V EVO
> Chipset : AMD 785G
> Processor : AMD Athlon II X4 620 @ 2600MHz
> Physical Memory : 8GB DDR3-SDRAM
> Video Card : NVIDIA GeForce GTX 460
> Hard Disk : Western Digital WD10EADS-00M2B0 ATA Device (1000GB) DVD-Rom Drive : HL-DT-ST DVD-RAM GSA-H50N
> Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
> Network Card : Atheros Communications AR5212 802.11a/b/g Wireless Network Adapter
> Operating System : Windows 7 Professional / Service Pack 1 (64-bit)

Thank you guys

I am running Win7 32bit Professional on an Acer 8930 notebook.

I have various USB storage solutions - including a 32MB flash stick and 2 usb external drives with 320mb drives - all of which work with no problem.

I also have a media player which uses an internal 2GB Western Digital hard drive for recording/storing media.

The media player connects to the notebook using USB for transfer of files, and up until a week or two ago this also worked perfectly and I could connect it to the notebook and transfer large ISO files (DVD @4.7Gb and BluRay at 47Gb) with no problem.

Suddenly a couple of weeks ago the player was stuttering on playback of HD files on the TV, so I connected it to the notebook using USB to find the drive had developed problems - it was reading very slowly and would not reformat. The Western Digital diagnostics showed there were drive errrors so I returned it to Western Digital and it was replaced under warranty.

Today I connected the new drive to the Notebook using an esata connection and formatted it (2GB again). I transferred a file to it, put it in the media player and then connected it to the TV again. I recorded 2 minutes of TV and was able to play it back as well as playing the transferred movie off the drive.

I then re-connected the Media Player to the Notebook using USB to transfer the rest of my media files - but the drive was not recognized by the notebook (ie it did not show up in Windows Explorer).
I disconnected it and re-connected and it was seen this time. However as I copied a large bluray iso file (43GB) at about 13% Explorer displayed an error saying the drive was not ready and I had to abort copying.
Now the drive was no longer recognized until I disconnected and re-connected again.

This pattern has now been repeated several times and Windows 7 keeps dropping the USB connection, but only to this drive - it has no problem with the external 350gb drives which are constantly recognized.

Any suggestions regarding possible resolution to this problem would be greatly appreciated.

Thanks much in advance for any help you can give me on the below.

I use Norton Ghost on my PC in order to backup my hard disk to an
external USB drive. It works flawlessly and if I ever have to do a
full restore to my disk - I always can boot fine.

I recently bought Partition Magic ONLY to resize partitions and also
hoping that I could move data from one partition to another (like
Ghost). However I think I am wrong in that this program cannot copy
DATA at all.

****Is this correct?

****I think Windows XP can perform partition duties per a book I read.
Hence is it true I prob not need Partition Magic just for

****Should I stick with Ghost or should I now buy Drive Image Pro?

***Finally I tried to copy one disk to disk to another and went to the
Western Digital site to download LifeGuard. It was 1.7mb and when I
tried to run it, it said it HAD to run on a floppy. Well it does not
fit on a floppy..

Thanks, Joe

If one is looking for a simple, bare bones portable hard drive, it seems to me the Western Digital Elements USB 2.0 meets the criteria (P/N WDBAAR5000ABK-NESN). It looks to me like it does NOT come loaded with backup software...but one question I do have is - does it have any other addons such as tool bars, etc.? (hopefully not). Anyone own this drive and can give me this info?

I have two WD My Book Essential external hard drives both 1TB that are USB 2.0 drives. I checked with Western Digital and if I get USB 3.0 they will both utilize the higher speeds and I 'have heard' that Win 7 Service Pack 1 (when it comes out) will add USB 3.0 support to Windows and I was wondering if the existing USB ports will automatically be handle USB 3.0 devices and transfer data at the higher speed? Or will I have to get additional hardware?

I have installed a new 1.5TB Western Digital Elements external hard drive and upon re-start the BIOS does not start. I have to turn off the computer, unplug the new hard drive and then re-start the computer. After the BIOS starts I then plug in the new hard drive, then both BIOS and XP home will load. Everything works when the OS is loaded. This is inconvenient!

Any suggestions?

Recently had a bad sector on a Seagate HD that required a reinstall of Windows. I decided to remove the Seagate and use it as a second HD on another system. I had a WD 160 GB SATA installed as the second drive which I cleared and used to reinstall WinXP-Pro SP3 and my apps. I repositioned it on the cables and bought a new, larger Western Digital to use as the D drive. After moving all the data on the Seagate (old C) to the WD (old D, now C) and an external USB-attached Maxtor, I installed the old WD as C and reinstalled Win and apps. When the new 500GB WD SATA arrived I installed it as D but can't see it in My Computer. Note that I ran for several days with only the C internal drive and the other HD external.

After not being able to see the new WD, I rebooted and opened Setup and found that the 2nd HD was "off"; so I turned it on and let the system continue booting. The little balloon that announces new hardware said that a new hard drive was found but still no visibility in My Computer. My Computer shows the C drive (old D WD now installed as C) and shows the CD and DVD drives as D and E. It also shows my external F drive and the partitioned Maxtor as G, H, I, and J.

I rebooted and went into Setup again to be sure that changing the 2nd HD (new WD installed as D) to "ON" had been saved. It had. Setup now shows 2 HD's and the CD and the DVD drives; but the 2nd HD which should appear as the D drive in My Computer still does not appear. Instead the CD is assigned D etc. as described above.

I don't know what else to do. The internal cabling might be wrong (but I don't know how I could mess that up and still have the C drive function), but I don't understand how the new hardware detector would have seen the new drive if that had been the case. I have both the power and data SATA cables connected in the appropriated places on the C drive and what should be the D drive.

Suggestions greatly appreciated and gratefully received.

Even though "Schedule" is turned off in Win 7 Backup, and it says so in the Backup GUI, Windows persists in backing up to my Western Digital My Passport external hard drive. I am using a 3rd party imaging software and do not want Win 7 to backup too. How do I Kill the beast?

My new gift Dell computer has room for one hard drive so I purchaed a Drive Kit to use for the smaller drive which is (D).
The C drive is Western Digit and D is a Maxtor, The drive kit is external. While D drive was installed internally it worked fine (was wrapped in tape and attached to the inside of the CPU). When the kit arrived, D was removed and inserted, now Windows XP doesn't reconize it.

The Drive Kit is configured as the master. I've decided that there could be one problem (that I know of) and that's because the internal drive is NTFS and (D) my old drive is FAT32.. If I'm correct, how should I convert it to NTFS? Keep the instructions simple and one-step at a time, please.

If more information is needed I'll be glad to supply it and I thank one and all for any suggestions.

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