NB These were originally asked as Private Messages but are posted here for all to see in case they can help others. Linda
Here I am again, with one final question about that pesky Compaq/ OEM Help and Support error
message. I've been going back through your instructions this week, ensuring that I've done them. System File Checker was done
before Christmas and didn't help. I tried to go way back in System Restore, but - because I put it off for so long - I can't
go back far enough (to early August) to access a restore point when the error message did not appear.
I'm revisiting this one more time, is that I am now ready to install Office 2003, but wonder if I should get rid of this one
glitch before doing so. It seems that, at this point, I would have to strip the hard drive and start all over (with only the
OEM's restore disks; no lone Windows XP disk shipped with the computer). Obviously, that would mean days of work and
Or do you think I should just ignore the problem (as one Lounger suggested) as it doesn't seem to
affect anything else and the messages they keep sending likely refer to viruses which I know about from Norton and Woody
Guess I'm looking for sound technical advice from a guru before going on. Hope you don't mind my coming
back to you one more time on this.
1) I can't recommend
strongly enough you ignore the problem. It's annoying for the reason we all get annoyed. We want absolute control over
Windows, our PCs and the gui. Maybe you'd fix it by wiping and reloading but probably not. Compac has that coded in and it
could probably be surgically removed if I used OEM tools that I have for OEM builders, but it would be a pain in the ass and
time consuming and it's not hurting you a bit. Help and Support if I understand correctly works fine. You just have Compac's
logo shoved in your face. I encourage you to use Help and Support because most people don't realize it searches for MSKBs on
the subject as well and that's really sometimes useful and it has good stuff . It's 1000 times better than it was in previous
2) It will not affect Office 2003 one bit--it is a little gui design regedit that the OEM Compac did
with system builder tools and has nothing to do with Office or anything else.
Enjoy Office 2003. It's easy to
install--just make sure you tell it if you want to keep any older programs from a previous Office version--a common thing is
people having Access in XP or 2000 and not buying it in 2003 and wanting to keep their old Access. You can keep any old
program except you can't coexist two separate Outlooks.
Hi, and thanks for your super fast reply!
And advice. Consider it followed.
Before moving into "ignore it" mode, one clarification (to be sure I've been
clear about my H and S situation): I can use every link on the page except the one Compaq inserted called "Instant Support"
(hovering over it says "contact a support professional", which is an HP/ Compaq person - in India, more than likely!). From
an earlier Lounger's screen shot of what an out-of-the-box Dell Help and Support page looks like, that is the one addition on
this Compaq machine. It alone is inaccessible, bringing up the "Exception in DiplayIncidentList" error message.
So, with that as the situation, my best (and sanest!) approach is to ignore it and stop fretting! Right? (Just want to be
Appreciate - as always - your patience and support. I am excited about getting Office 2003
going. Glad to hear it should be an easy install. I'll probably just put all the '03 programs in (I've got Office
Professional), unless you feel that one of the XP versions is better/ more stable. I've really only used Word and PowerPoint
in Office XP so far. I have an earler separately purchased back then version of Publisher 2000 on a CD, but I would think
that I should load the new one that now comes with Office when I need it. Do you agree?
Here I am adding a whole
bunch of questions. Hope they are easy to answer. Thanks again.