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A sad tale of woe... I was working in Access and tried to access the Linked Table Manager, whereupon Access gave me a error message. Fine. Not the first time. "I'll just run 'Detect & Repair' again," I thought to myself. In the middle of the process, Windows decided that it was an appropriate time to spontaneously reboot. (Nothing else was running at the time.)

I couldn't restart the 'Detect & Repair' -- something to do with a different / incorrect version of Windows Installer -- and Office was really beginning to act up. Time for a complete uninstall & reinstall. Simple? Far from it. The uninstall hung a couple of times, and then once it finally did run all the way through, Eraser2K didn't clean out the registry, leading to more problems during the next install. The biggest errors: two DLL's failed to register.Error 1904. Module C:Program FilesCommon FilesSystemOLE DBMSDAORA.DLL failed to register. HRESULT -2147024865. Contact your support personnel. (His response was an emphatic .)

Nearly identical error in C:WindowsSystemMSRCLR40.DLL, HRESULT -2147023739.After receiving these messages, I continued on and installed the SR-1a update which thankfully loaded without any more error messages. Everything now appears to be running normally, though it will be some time before I can get all of my settings back to normal.

Now the questions... What would cause Office functions to start acting up and not working? If a feature is not working properly, shouldn't 'Detect & Repair' or even a reinstall be able to correct the problem? How do you correct installation problems if DLL's fail to register?




About a year ago, I installed Office 2000 (my preferred version) under Windows 7 Ultimate 64-bit on a Lenovo T410 laptop. It installed without any problems, and has been running fine for a year without any problems. I realize that some Microsoft sites now say that Office 2000 isn't compatible with 64-bit Windows 7. However, at the time I installed it, some Microsoft sites said that it should work, and essentially said "try it and see." I have kept that T410's operating system updated, again without problems.

A couple of months ago, I purchased a Lenovo T510 running Windows 7 Ultimate 64-bit for my daughter. It came with Office 2010 Starter installed. While I was able to install Office 2000 without a problem on the machine, and the other Office 2000 components I tried worked without a problem, when I launched Word 2000 it hung. It gave an error message (which I have since misplaced) that led me to believe that it was not able to load Normal.dot. Indeed, it appeared that Normal.dot had not been created, as Office 2000 does the first time it is launched. I tried everything I could find in the MS Knowledge Base, as well as manually installing a Normal.dot in the correct templates folder, all without success. I also tried returning the machine to the factory load, uninstalling Office 2010 Starter using Remove/Install Programs, and then installing Office 2000. While uninstalling Office 2010 Starter appeared to work, Word 2000 demonstrated the same problem. I finally had to give up and install a copy of Office 2003. That worked. (My daughter did not want to suffer the productivity loss that would have resulted from installing Office 2007 or 2010 with its new user interface, and she also wanted to remain "interface-compatible" with her workplace, which uses 2000 or 2003.) I should add that I also contacted Lenovo about this. While they tried very hard, they had not had experience with Office 2000 under 64-bit Windows 7 (not surprising!), and they were unable to help. They did share my suspicion that the problem was probably connected to the presence of Office 2010 Starter (among other reasons, that being the only significant difference in the software load between my T410 and my daughter's T510).

I am now faced with the prospect of getting another Lenovo laptop with Windows 7 64-bit and some trial version of Office 2010 pre-installed for my wife (it can't be ordered without Office 2010 trial version installed). I would very much like to be able to install Office 2000 on it and have it work. Has anyone had any similar experiences? Can anyone suggest something else I might try?

I appreciate your help.

Ross




I just restored my Toshiba Satellite A500 laptop to factory condition as directed by Toshiba after discovering Windows 7 Backup links and buttons were not working.

After completing the restore, the backup & restore feature was functioning fine, but after installing my other programs the links and buttons in Backup no longer work again. I did not install any programs that are known to cause this issue. The main programs include:

Office 2010
Internet Explorer 9
Opera
Safari
Firefox
Google Chrome
Skype
DocLock
Pandora
Winamp
Live365
RealPlayer
Slacker
iTunes & Quicktime
Miro
Zinio Reader
Adobe Reader
Weatherbug
1 Click Answers
Norton Internet Security 2011
Secunia PSI
Second Copy 8

All drivers were installed and updated BEFORE installing the most updated versions of the programs listed above and Windows backup was working fine at that time. Does anyone kinow how to fix this?

Jeff




In another thread discussing “Win7′s no-reformat, nondestructive reinstall” (see
http://windowssecrets.com/forums/sho...ive-reinstall.), I commented that the "song and dance" aspects of performing the re-install when one has SP-1 already installed could be over come by “slip-streaming SP-1 into my original Windows 7 using 'Rt Se7en lite', and that this effectively makes the install disk an SP-1 version. “

I was asked to start a separate thread describing this slip-streaming process and that is the purpose of this thread.

The entire process can be found at the following link:
“How To Slipstream Windows 7 SP1 Into Installation DVD ISO” –
http://www.intowindows.com/how-to-sl...ation-dvd-iso/

Additionally, I recommend that, if you have IE9 installed, you also slip-stream the IE9 install files into the Install disk. This process can be found at the following link:
“How To Slipstream Internet Explorer 9 (IE9) Into Windows 7 ISO” –
http://www.intowindows.com/how-to-sl...windows-7-iso/

Finally, other posts on the Web say that Windows 7 install DVD’s actually contain all version of the OS and that any disk (OEM or Retail) can be made into a “universal installation disk” (similar to the Vista install disks), which can be used to install ANY Windows 7 version. Of course to do this, one must posses the appropriate install key/COA.

This process can be found at the following link”
“Windows 7 Universal Installation Disc – Create” –
http://www.sevenforums.com/tutorials...sc-create.html

While all of this may appear daunting at first glance, it really is more an exercise in perseverance than anything else. It has worked for me with no difficulties.

But please remember that all three of the modifications described above are not required to overcome the difficulties described in the thread “Win7′s no-reformat, nondestructive reinstall”, but rather only those steps in the first link need be followed.




This is my first post to this web site. If I'm reposting an old question, I'm sorry.

After refreshing my O.S. (Windows 7 Home Premiun 64 Bit) per Fred Langa's TOP STORY (July 14), I am encountering this problem from Microsoft .NET Framework. The Microsoft .NET Framework pop-up windows reads, "SetUp has detected that the .NET Framework Version 4 needs to be repaired. Do not restart your computer until SetUp is complete." After a few minutes this window goes away. Whenever, I start my computer, this window presents itself and goes away after a short time, over and over. Oh yes, I have removed the Windows 7 SP-1 UpDate per F. Langa's article. After re-installing Windows 7 and before downloading SP-1, I get the above message. After installing SP-1, I get this same message.

Add to this, I can't do a Windows UpDate that contains anything related to .NET Framework. After a period of time to download the UpDate, it says that the procedure failed.

My gut response to this is that it has something to do with the Registry, don't know, just a guess.

I sure could stand some help. THANKS to anyone who can help me.




Supposedly, because of NET 4, Quicken 2011 and other versions will not launch. I spent a whole day run-around with Quicken Tech support - uninstall NET 4 - no - re-install NET 4 yada yada. Something is really screwed up. And, if you were to Google "Quicken Launcher has stopped working" you will find pages and pages of frustrated users with insane fixes that don't fixit. It appears that there is "suddenly" a compatibility issue and I nor many others cannot resolve it. I am using Win 7 = 64bit. I am seething over the incredibly inept tech support who are using me as a testing guinea pig because they don't have a clue how to fix it. When I saw them heading towards an unistall of Windows, I ran like a rabbit. Do you have any clues? Please help.




I'm working on a used Gateway M-Series laptop, model number: W650I. The laptop runs fine, but whenever I try to boot into Windows with the hard drive that came with it, I get a BSOD! It essentially reads:

A problem has been detected and Windows has been shut down to prevent damage to your computer. Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /f to check for hard drive corruption and then restart your computer. Technical info: STOP: 0x0000007B, 0xFFFFF880009A9928, 0xFFFFFFFFC00000034

Thinking that it could be an issue with the drive, I took it out and put it a drive from a Linux machine, and the Gateway booted up normally. I also took the Gateway drive and put it in the Linux box, and the computer gave me an endless reboot cycle of "Windows is loading files." So the Linux drive works in the Gateway and in its own computer, but the Gateway drive works in neither. Simple, right? Just fix the drive; problem solved. Not so fast.

Now I know for a fact that the prior owner of the Gateway infected the machine with all kinds of malware, and a lot of it was never removed. Since Windows was compromised with so many viruses and other nasties, I simply decided to start with a clean slate. So I formatted and reinstalled Windows 7 on the drive. Knowing that formatting doesn't remove all malware, I also hooked the drive up to other computers and ran:

1.) An Microsoft Security Essentials scan. Results were clean.
2.) An AVG Internet Security version 9 scan, twice, and results were clean.
3.) Kaspersky Virus Removal Tool, which took over two hours. Results were clean.

I ran CHKDSK twice on the drive, once from another installation of Windows, and it did report that it had repaired some bad sectors. I used EASUS Partition Manager to run a surface test on the drive, and it came back with a couple of bad sectors. So it would appear that the drive may have been damaged by too many incorrect shutdowns or malware, and wouldn't work at all.

Not true. Normally I would have thought that the drive was toast, since it didn't boot up into either computer. However, I hooked it up to my own custom built computer. . . and it worked! Windows booted normally, installed updates normally, ran its programs correctly, all without error messages. So why isn't it working in the Gateway laptop?

I thought it might have something to do with the Gateway's RAM. So I ran Windows Memory Diagnostic twice, and it did not report any errors. The BIOS recognized all the RAM on its summary page, and emitted no error beep when the system started. The Linux drive also booted up with no problem. Just to be sure, I checked the RAM, each stick in a different module, while booting up from the Gateway hard drive, but still encountered the BSOD. The RAM looks fine, and the contacts were not dirty or damaged. I reseated the memory, just to be sure nothing was loose, but to no avail. Therefore I think the RAM is exonerated as a possible culprit.

Windows also would not respond to any of the F8 commands. If I told it to boot into Safe Mode or Last Known Good Config, it would still bluescreen. I ran startup repair on the drive after one such failed attempt, and I did get an error message explaining why Startup Repair couldn't fix the drive, but I don't remember what it was.

Since the Gateway drive is from Western Digital, I downloaded and ran the WD Data Lifeguard Diagnostic program. The drive passed the SMART test and the WD quick test without issue. I was going to run the extended test, but after I saw the estimated time sitting at 19 hours after running it for 120+ minutes, I decided to stop the test. For what it's worth, it didn't report any errors during the first two and a half hours I was running it.

I'm wondering if the BIOS on the Gateway is infected somehow. Sure, I can access it without issue, but maybe it has some sort of malware in it that could be interacting with the Windows 7 bootup sequence, which is causing the BSOD. Remember, the Linux drive booted fine on it, because Linux wouldn't get infected with a Windows BIOS virus. I could try resetting the motherboard, or flashing the BIOS, but since I can't actually boot into Windows, I'm not sure how I'd do that.

The one thing I don't understand is that the hard drive works in my computer, but bluescreens in the Gateway. I've checked to ensure that the drive is properly attached and secured in the laptop before I boot the computer. In fact, Windows gets as far as the startup splash graphic before the BSOD hits, so I don't think it is a bad or faulty connection with the laptop's SATA port.

Maybe there is some malware in the drive that is eluding my AV scans? Is there a really thorough virus checker that will scour deep down into the sectors, where a rootkit or something could be hiding? And can anyone recommend any effective third party disk checkup and repair utilities? Maybe the built in Windows features aren't telling me the whole story.

I've exhausted all of my tricks, so anyone else here is welcome to try their magic and find a solution to this Gateway dilemma!




If you are offered "IdeaCom Technology Inc. - Input - IdeaCom HID Touch Screen (PS/2)" by Windows Update, DO NOT INSTALL IT!

There are reports springing up all over the web about the trouble it causes. Mice attached to the PS/2 port become inoperable. There are conflicting reports about how to fix this, with many people reporting that the traditional remedies (System Restore, uninstall the update, etc.) do not seem to work.

Looks like this affects 32 and 64 bit versions of Vista and XP.




I'm having a major problem with windows not maximizing properly in many of my programs (very likely all programs but I don't want to try any others) I'm running in Win98 SE.

The problem is that the MINIMIZE and MAXIMIZE and RESTROE buttons are not working properly. This has occurred in MS-Excel (from Office XP) and AutoCAD. I have both AutoCAD LT 97 and LT 2002 (for Win XP compatability) on my computer and the problem occurs in both versions.

What I consider "proper" layout is for the window MINIMIZE and MAXIMIZE buttons to be located at the upper right of the screen, just below the program MINIMIZE and MAXIMIZE buttons. Then your working window is filling the screen to the max. size.

What I'm getting is the active window title bar with the MINIMIZE and MAXIMIZE buttons in the work space. If I click on MINIMIZE that works properly. However, if I hit RESTORE or MAXIMIZE, the window only fills the workspace as stated above. Also, it can be draggeg around instead of being fully locked at max. size. Double clicking the title bar works the same as clicking the MAXIMIZE or RESTORE button. So, my windows are never fully getting maximized.

The program ICON button at the top left of the title bar will resolve this problem in Excel by clicking on RESTORE or MAXIMIZE in the pop-up menu. However, that is not the case in AutoCAD where those menu options work erroneously just like the buttons on the top right of the window title bar.

I've uninstalled and reinstalled AutoCAD and that did not fix the problem. I reinstalled Windows and that also did not fix the problem. I also installed the most recent Windows 98 updates.

I have one other program I've seen this problem in. It's an industrial machine tool path program for CNC routers called Enroute. There the windows open fully maximized if I OPEN a file, but not fully maximized if I IMPORT a file. Go figure.

I first found this problem in Excel and thought it was an Excel issue. Once I got it fixed there as described above I found I also had it in the other mentioned programs. We spent a good deal of time trying to figure it out on the Woody's Excel forum and I just simply stumbled on the resolution in the end by trying the menu pop-up RESTORE option at the top left of the window. The general feeling was that the icon buttons at the top right of the window and the program icon button pop-up menu at the top left of the window should do the exact same things. They don't on my machine in Excel, and do in the other programs.

I've searched the Microsoft knowledge base to no avail.

Has anyone ever heard of such a problem?

Thanks,
BH Davis




I spent part of the past week trying to build a WAMP environment on a relative's computer while I was visiting. I couldn't get MySQL to install. I hope to figure out what went wrong before the next time I'm there.

The installation failed in the "installing and starting service" step, with the message "could not start the service." The Event Viewer gave only the message "Faulting application mysqld.exe, version 5.5.16.0, faulting module mysqld.exe, version 5.5.16.0, fault address 0x0023f7a8."

I tried everything I can think of, including uninstall/reinstall, downloading a new copy of the installation file, and shutting down Apache during the install.

What might be wrong? If the problem can't be identified, what else might I try?

The system is WinXP SP3. The MySQL installer is mysql-5.5.16-win32.msi. I'd already installed Apache 2.2.21 and PHP 5.2.17 and confirmed that they work properly.

The options I chose for the installation were:

Setup type: Typical
Configuration: Detailed
Server type: Developer
Database usage: Multifunctional
InnoDB Tablespace settings: 'C:MySQL Datafiles
Connections: Decision Support
Networking: TCP/IP enabled, port number 3306, firewall exception enabled or disabled (I've tried both)
Character set: standard
Windows options: Install as Windows service, service name MySQL, Launch automatically selected
Security options: enabled... remote not selected, anonymous account not selectedNew WinXP installation




I had the following version of Java installed: 1.6.22. There is an update which I try to install but W 7 gives me a notice that the application wasn't installed correctly. When I tried to install with the "recommended settings", nothing happened at all. My fierst step to overcome this was to completely uninstall the installed version which worked alright.
I shut off the laptop and then restarted it, went to Java and downloaded the setup exe, but this resulted in the same issue. the next step was to restore to an earlier point which worked. In the Control Panel the Java icon was back but would not open at all. The next step was to uninstall the above version with Revo Uninstaller. After this restarted and tried again to install and this time it did not work at all. Now, I am without Java. What seems here to be the issue? I have to mention that I upgrade the laptop from VISTA SP2 to Windows 7 already in November 2009. Since then I updated Java about twice without a problem.




Last summer I purchased an ASUS EeeBox EB1501 for use as a media PC. It works very well for the tasks it was intended. ASUS did not provide a Windows 7 Install disk and I would like to be able to totally reinstall Windows should a problem develop. I could try to order a disk from ASUS, but their customer support is spotty at best.

I downloaded a Windows 7 Home Premium 32-bit OS file from Microsoft and made an install disk out of it. I also downloaded all of the drivers for this box from ASUS. My question is: If I need to reinstall Windows on that PC is it possible to use the downloaded version and plug in the serial number that is on the side of my ASUS EB1501? I well understand that every installation of Windows needs it Serial Number or install key, whatever it's called. It seems to me that the above solution should work. I'm just uncertain about the downloaded file from Microsoft.

Any thoughts would be greatly appreciated. Thank you very much!

--Bob Harris




Since other threads about Windows Defender are related to specific problems I put this in a new one.

You know, everyone is recommending MS Windows Defender Beta (WD), and I was one of those having problem with non-English OS. So I do look at the news from time to time. After some days last week the Swedish MS site was updated and they did not recommend it at the moment for non-English versions of Windows.

Now I looked at WD download site, it said version 1051, published 2006-02-23, , must be a new one. Headed over to MS Anti-Malware Engineering Team blog, yep an updated version is out.

Windows Defender Beta 2: Updated Version Available
An updated version of Windows Defender Beta 2 is now available from the Microsoft Download Center. This update resolves the two issues described in the below blog post relating to non-English versions of Windows and referenced in KB915087. If you are running on a non-English version of Windows, then we advise that you uninstall the previous installation and install the updated version. If you are running on an English version of Windows, then no action is required.

Also, a new definition update package is now available from Microsoft Update which should resolve the problem described in KB915105. Users with Automatic Updates enabled will be notified of the availability of the release in a manner consistent with their Automatic Updates settings.
If it does not work I will be back!




I installed KB824146 patch on 09/15/03 and today (09/16/03) I let Windowsupdate scan my computer. It recommends to install patch KB824146 again.

I checked windowsupdate's installation history, which says KB824146 was installed successfully.

I then checked c:windowsKB824146.log, which has on every line *FAILED*.

Microsoft's KB824146 scanning tools confirms, that patch KB824146 has not been installed.

My confiration is Windows XP Pro SP1 English on a Compaq Evo D510 CMT P4 2.53 GHz.

[crogram fileskb824146scan]KB824146Scan.exe localhost

Microsoft ® KB824146 Scanner Version 1.00.0249 for 80x86
Copyright © Microsoft Corporation 2003. All rights reserved.

Starting scan (timeout = 5000 ms)

Checking 127.0.0.1
127.0.0.1: patched with KB823980

Scan completed

Statistics:

Patched with KB824146 and KB823980 .... 0
Patched with KB823980 ................. 1
Unpatched ............................. 0
TOTAL HOSTS SCANNED ................... 1

DCOM Disabled ......................... 0
Needs Investigation ................... 0
Connection refused .................... 0
Host unreachable ...................... 0
Other Errors .......................... 0
TOTAL HOSTS SKIPPED ................... 0

TOTAL ADDRESSES SCANNED ............... 1

[crogram fileskb824146scan]




Hope this is the appropriate area.
I have a Web based application that requires a specific version of the SUN Jre (1.4.2) to work correctly, however some of the users have installed/updated to a later version 1.6.7 and hence the application doesn't do what it is supposed to do.
We use AD in our Windows environment and I was wondering if there was a way to limit a specific group of users to not install a later version of the the JRE or if they do have multiple versions installed, to somehow activate 1.4.2 when they run/start the Web application using Internet Explorer rather than defaulting to the latest JRE install.
Can anything be set in Group Policies, or initiate the Web application via a batch file which somehow uses the 'older' JRE, or any other suggestions?

Regards
Zinger




My computer is a Dell Dimension 8300, 2.6GHz processor, running Windows XP Home Edition SP3, and now has 2.3GB RAM, and has (2) 80GB HDD (both partitioned into primary and virtual and all partitions report as "Healthy" in Disk Management). It is completely up to date on MS updates and Secunia PSI reports no insecure programs. I had not run defrag for some time and in the interim have added 2GB of RAM as well as various other applications. For the first time ever, when I went into defrag it reported that "You should defragment this volume". Normally when I go to do a defrag it says that it is not necessary but, if I have not done so for some time, I will do it in any case. I looked at the defrag report and it shows "Total fragmentation" of 12% and "File fragmentation" of 24% (Wow!!!). When I try to defrag it seems to start off OK but when the status at the bottom of the screen shows "(C Defragmenting... 3% Moving File (file name)" it simply stops and there is no (apparent) HDD activity. I have tried running defrag several times, sometimes waiting for several hours, and get the same result . I tried Auslogics defrag and it ran very quickly, less than 1 minute, and reported a gain of only 1% so, obviously that is not working either. I found mention of Power Defragmenter on this site, downloaded and installed it and have run it two or three times. It initially appeared to find and clear a lot of fragmentation but, unfortunately, there does not seem to be any reporting associated with this routine. After running Power Defragmenter I tried the native XP defragmenter again thinking that might have cleared the problem but, strangely, nothing seems to have changed. Right now I am at a loss as to what is going on. There does not seem to be any operating problem as the machine response is OK, not great but not a problem. It seems to me that if there is file fragmentation of 24% there would be a major slowdown but that is not the case. I should mention that I am getting toward the upper limit of free space on this volume but have 18% free space remaining (6.8GB free out of 37.5GB). Nothing that I have read so far would indicate that defrag would not run with this amount of free space but I am wondering if possibly that might be the problem. My 80GB Disk0 is divided about evenly in half into drive C: (primary) and D: (virtual). I did a backup today of C: with Acronis True Image Home 2009 to both my F: hard drive (80GB Disk1) and to an external Buslink drive. I do have Partition Magic installed (old Powerquest version) but hesitate to use it to open up more space on C: since I will invariably screw something up when I muck about with partitions. If anyone here in the Lounge could give me some guidance, or better yet, a solution, I would really appreciate it! I apologize for the length of this post.




I recently purchased a very interesting chess training and analysis program called Chess King. It runs great on my Dell desktop system (Windows 7 Home Premium), but hangs before it has fully initialized on my Lenovo E420 laptop (Windows 7 Home Premium). In talking to the Chess King people, we learn that out of their 500+ installations, there are only three cases of failure to run, and they are all on Lenovo laptops.

When the program starts up, it comes to the place where it begins putting graphics on the screen. First, it places some sort of graphical background on the screen. Then, before it displays all of the fancy graphics, it freezes, and must be closed using Task Manager.

I have tried running it in various compatability modes, but the problem persists. Same in Safe mode. Chess King thinks that Lenovo uses its own special version of Windows 7, but at least one customer rep that I talked to said they use one out of the box. Chess King programmers say they are working on fixing the problem, but my guess is that it's not their highest priority. In the meantime, I am looking for some way to work on fixing this problem. Any suggestions?




I'm working with a Dell Dimension 4600 with Windows XP Pro SP3 installed, and I am having some display issues with it.

First of all, the owner installed an Nvidia graphics card in the computer, which has a VGA and a DVI port on it. After installing the card, the original VGA port on the motherboard no longer works. I've tried different monitors, but none of them recognize it at all.

Second, the graphics card seems to be acting up. The DVI-I port will not work when connected to the DVI-D port on the monitor, even with a DVI-D cable. The VGA port does work, but the monitor seems to keep turning black and then back on every so often. I've checked the connections, and tried different cables, but nothing seems to work. I ensured that I had the latest drivers for the device from the OEM website, and when that didn't work, I even downgraded to older driver versions, but no luck. I'm not sure if the graphics card is a lemon, or if something isn't configured properly in XP to cause these display issues.




I brought a new SSD to use as my replace an old hard drive, which contained my boot drive and a couple of other partitions.

I installed the SSD, built the partition structure I wanted and formated the new drives. I made the first partition PRIMARY and ACTIVE. I then restored an image of my C: drive from the hard disk onto the active partition on the SSD using Acronis True Image 2012.

I shut down the computer, disconnected the old hard drive, then booted into the BIOS and set the boot order so the SSD was the first hard drive.

I then tried to boot. But it didn't work. I get this message:

"DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER"

I inserted my WinXP disk but I don't want to install a new system. So I went to the Recovery Console and did a FIXBOOT and FIXMBR command on the SSD partition that contains the restored Windows version.

Rebooted but get the same message again!

Any ideas on what to do to make the SSD partition bootable Or why the machine is not booting from the SSD?




I've been through several versions of Visio and recently had Visio 2000 installed and working but had problems importing AutoCAD files so I thought I might upgrade(?) to Visio 2000 sp1, the first "Official" Microsoft edition. Wanting to start out with a clean slate I tried to do an uninstall of the current version. Add/Removed couldn't find the uninstall info, probably because it was installed from a network server and even giving it an appropriate CD didn't help. I tried to do the sp1 install anyway. The first part of the install process is supposed to "update" needed system files, restart windows and resume with the install of Visio. After eight restarts I gave up on that route. I downloaded the Microsoft article Q282234 "How to completely removed Visio 2000 from Microsoft Windows" and did the uninstall that way. I removed all the files and registry keys but there were some folders windows would not let me delete (


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