once again a windows installer problem Results

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My computer will not accept the window XP SP2 download
due to a screw-up on my part. During the installation of
XP SP2 I remembered I left Norton's AntiVirus and my
Screen Saver On. I stupidly killed Norton's and shut off
the Screen Saver using the Desktop Properties. When the
installation completed my machine would not complete
booting. Instead a screen came up with several choices
telling me that there was something wrong with my
configuration. I selected the normal restart option at
least 3 times, but that lead me back to the same screen.
Finally I decided to back out of XP SP2 by going into the
safe mode option.

Later in the day XP SP2 once again appeared to have
downloaded to my machine. Instead of installing it, I
declined the acceptance of the software and clicked a box
saying not to check for these same updates again.

After thinking this through, I believe I acted hastily
and now wish to reinstall XP SP2 again. The problem is I
cannot get the XP SP2 download again since I checked the
box asking not to check for these same updates again.

I also tried restoring my computer to a time before I did
the initial installation of XP SP2 thinking that the I
could turn back the clock on that box I checked asking
them not to check for the XP SP2 updates again. This did
not work! To verify, I went on the windows update page
and checked my installation history. It showed that XP
SP2 had been successfully installed even though I am
running XP Home Edition SP1. I guess that's Microsoft's
way of making sure the XP SP2 updates are not resent.

To summarize: What must I do to re-enable auto download
for XP SP2. Please note, all other updates automatically

Thank You.

Never really noticed before, but earlier today I opened a table in one of my Access databases and the font had switched to Courier (I think). Previously, I had set all datasheets to display Arial 10 pt. When I went to Tools/Options/Datasheet/Default Font and clicked in the Default Font dropdown, no fonts were visible - ie. I could not choose any default font. I then went back to the table and was able to change the font (for that particular table) from the Format/Font menu. Any other table (or query) that I opened, however, displayed in Courier.

I then did a "detect and repair" but nothing changed.

Since I also have Access 2000 on my machine, I checked it out and all of my installed fonts were available under Tools/Options/Datashett/Default Font.

Yesterday, I installed the "fixed" version of the infamous 811493 patch from Windows Update. Thinking that this might have had something to do with my problem, I performed a System Restore to a point prior to 811493. After I restarted, I again opened several databases with Access XP. The fonts for all of the tables or queries that I viewed had reverted back to the Arial font, but the font list for setting the default font was still blank.

Following a reboot, however, and opening Access, once again all of the datasheet view had reverted to Courier.

If anyone help with a solution to populate the default font list (or at least point to a registry key that I might alter), I would really appreciate it.



Last month I got a new HP desktop with Win 7 32 bit. I did a full install of Office 2003 professional and set up my IMAP account with Google. It worked/is working fine. Yesterday I signed up for another webmail account (1&1) and wanted to use Outlook to also pull down messages from it. I did the normal setup from within OUTLOOK and I know I have all the correct parameters but as soon as I click on MORE SETTINGS or NEXT, I get an error message "The requested operation failed". I then closed OUTLOOK, went to CONTROL PANEL/MAIL and set it up there. This time it accepted all the parameters. But when I come back into OUTLOOK it does not work. I then went to TOOLS, EMAIL ACCOUNTS to check it out but again I cannot do anything with it (same error message). I then installed the same Office 2003 on my laptop running Win 7 32 bit and was able to setup both the Google and non-Google IMAP accounts. So it has to be something on this desktop; I am guessing a bad registry entry or corrupt file.

I tried the DETECT and REPAIR option for OFFICE under HELP (but telling it to keep my settings). No luck.

Then, based on another suggestion, I created a new PROFILE for just the new account, and set OUTLOOK to "ask for profile" when OUTLOOK starts up. Well, even though there are 2 fully-setup profiles, I now get: "no profiles have been created. To create a new profile use the Mail icon in the control panel" (which of course I did). Then I click on OK and I get "Cannot start Outlook. Unable to open the Outlook window. The server is not available. Contact your administrator". Yet when I went back to the control panel and MAIL there are two profiles, with one being the 'original one' and it is first in the profile list. Once I removed the new one profile that I created, OUTLOOK worked.

I know I can completely uninstall, clean up the registry and install OFFICE again but I don't want to lose all the custom setups.

Any ideas as to what might be wrong and what to try? Thanks!

PS: I also tried to set up a POP3 for this account and it got created but failed several of the tests...

UPDATE WITH MORE FRUSTRATION: Even after completely removing OFFICE, and running the MS program to remove OFFICE components, and then re-installing OFFICE 2003 from scratch (full install), the problem still exists. And I have heard back from one other person who has the same problem so it is not equipment-specific...

I also installed OFFICE 2010 Beta on this computer and it DOES let me create a new IMAP account BUT I have had it crash several times so I do not trust it....

Oh, woe is me! Here I am again working on something about which I am virtually clueless. In a short while I am going to be away from my present location for about 6 months and decided that the solution relative to computer access was to set up remote access software so I can work remotely on my computer here from the computer where I will be. The computers on both ends will be running Windows XP Home using a broadband (high speed) Internet connection. Pursuant to this idea I purchased Symantec's pcAnywhere v11.0 which I chose because it is so widely used and appears to have better security than some of the low cost/no cost solutions. I installed the software on my computer and also on a friend's computer without problems. Now, however, I cannot seem to make it work properly (not at all, actually). My friend's computer is acting as the remote to proof this concept before I leave the area. I think we have properly configured both machines (what do I know about that???) but when he tries to connect to my ("Host") computer, the connection starts and then we get the message "Cannot attach to the specified device", or some such. I have have closed down my Zone Alarm (free) firewall and reverted to the native Windows XP Internet Connection Firewall . I am told that Ports 5631 and 5632 need to be open to use pcAnywhere and have tried to manually open both (using info from MS KB308127). However, Shields Up! now reports that Port 5631 is indeed open but Port 5632 is shown as closed. I don't know if this has anything to do with our inability to connect but whatever the problem(s) might be, I would certainly appreciate any help that I could get. As my buddy and I are fond of saying: "I'm sure it will be a simple solution once we know what the problem is."

Is there a way to make the Open With function permanent?
I recently installed a DVD burner, and Nero wants to rule my computer - run everything graphical. I did a custom install, and fixed part of it, but am having problems with photos and mpegs running in other than the default Windows displays. Open With works once, but next time, I have to do it over again....each time. That's
a pain.

(Edited by DaveA on 15-Aug-06 08:12. Added URL code)Sorry for the delay. I was called out of town unexpectedly.

I installed MS Photo Editor and have not had time to try to figure out what is wrong. I did the Alt Print Screen and Special pasted it to MS Photo Editor. The result was so blurred that you couldn't read the numbers. I will try to see what's causing the problem.

I have made a little progress on connection.

All pings on all 3 machine are OK.

I am able to connect from the Dell to the Gateway but not to the laptop. The laptop can connect to the Gateway but not to the Dell. The Gateway can not connect to either the laptop or the Dell.

I tried loggin on to all 3 machine as Testnet but that created some other problems. I need to do that again and document the connections. Will post those results when completed. So far, I have had more success logging on to each computer normally rather than as Testnet.

I have printed out all the threads and am working my way through again to see what I may have missed. I want to revisit Stuart's excellent post 589,833 and an article found at http://www.windowsnetworking.com/articles_...ls/wxpin9x.html entitled "Networking between Windows XP and Windows 95/98/ME.

Once again I thank you and everyone else for all the assistance given.


I upgraded a few months ago to a new computer with Windows 7 x64. I thought that this operating system had been around long enough to wok through driver issues, but I have endless problems installing printers and accessory devices. Basically, Windows takes over and installs a driver it selects, and I can find no way to stop this action. As an example, I have an old HP4100 printer than is connected with a parallel cable. I got a parallel to usb adapter, and tried plugging it in. Windows found a PCL6 driver right away. I thought I was set. However, many documents did not print correctly. I found that the PCL6 driver does not work well with this older printer. HP's web site had a universal driver for PCL5. However, I could find no way to have Windows give me the option to install this. I found a process under Printer Properties > Advanced to install a new driver. I tried that. I first selected a PCL 5 driver from Windows update. The update program said the driver was installed. However, every time I tried to access printer properties I got an error that the driver was not installed. I don't know if this is a failure of the "install new driver" process or the driver I downloaded from Windows Update, but I could not get it to work. Beyond that, I started noticing other strange things with the computer as if the driver issue had corrupted the operating system. I had to rebuild my computer. The only way around this I found was to attach the printer through the print server on my NAS drive. Since the print server does not pass the name of the printer, Windows could not select. I got the "have disk' screen, and I managed to install the HP universal driver from the HP website. This works most of the time.

I ended up getting a new Lexmark Printer E460dn. Lexmark clearly said on their website to use the Lexmark 64 bit driver. However, once again Windows took over and loaded its own driver when I plugged in the USB connector. I tried attaching the printer as direct IP attached on the network. When I went into Add Printers, Network Printer, Windows found the Lexmark E460dn, and again took control and loaded its own driver before I could do anything about it. Lexmark tech support showed me how to trick the system by designating the network printer as a local printer, creating a new IP port with the local IP address of the printer, and then telling Windows not to identify the printer. This gives me the "have disk" option, and let me install the Lexmark driver.

I seem to have had some issues with other USB devices, including an Adesso AKB-320UB keyboard that uses standard Windows drivers. Again, I was given no control over the process. When I let Windows go to Windows Update and select a driver, I had some strange things happen. I discovered one can go to Devices and Printers, right click the computer, and set Windows to never check Windows Update for drivers. (It still takes over and loads drivers if found locally, but it will not go online to Windows Update to further search.) This time Windows found some generic drivers locally, and the keyboard worked OK using them. However, this caused a problem for my Canon MP780. Canon has a procedure where one installs drivers it supplies before connecting the printer, and during the install process you plug in the printer and it completes. This time it did not complete correctly because it said it could not find a driver for the Canon MP780. I guess Canon must install some drivers for scanning and fax, and let Windows install the basic printer driver, and then link them somehow. I managed to complete this install my running Windows Update, and it recognized a need for an MP780 driver and installed it.

The bottom line is that it seems that one cannot trust the drivers provided by Windows Update. However, Windows provides little or no control over selection of drivers. Thus, you are left with whatever Windows decides. And the "install new driver" does not always seem to work. One cannot even get better drivers from vendors in this situation unless they know how to program around the issue as Canon apparently does with its "load our drivers and plug in the printer during this process". Am I missing something? Does anyone have any suggestions? Thanks.

Warning: This is a long one, 3 conventional pages (including an Appendix, for Heaven's sake!)

Microsoft has made a Byzantine mystery out of getting ahold of their 'HotFix' for the "Detect and Repair" bug in Outlook that I am supplying it here with instructions for its use. The Outlook problem comes from a faulty file installed with IE: vga.dll. Read on.

This Microsoft fix works just splendidly, once installed; and will end all Outlook problems related to the IE installation. Sinxce I hate to see members here suffer tooth-grinding frustration, I am giving you next week's Microsoft Passord to save you stumbling through their bizarre obstacle course.

I'm going to run through the errors in the fix that MS gave me for those interested, only. Others can follow a faster route that I'll show you in a second.

In the 'Appendix' to this message, you van find the full text of the Microsoft email I received and the pertinent article from the Microsoft Knowledge Base. All of that is supplied for those who want to follow the short discussion below. For those who prefer to simply use the HotFix as soon as they can--here's your promised shortcut: Skip down half-a-dozen paragraphs to where you see this paragraph start:
*Here is the... "

There you will find all you need to use this HotFix.

For those who like to follow the reasoning of thing, come along with me as I go through a brief review of the errors found in my copy of the HotFix Support email. To make sense of what I am saying, you should probably open or print out the 1-page attachment to this Msg. It is a verbatim copy of the original from Microsoft Support, and was only successfully solicited after having daringly negotiated The Mystery Maze of Horrors that Microsoft has (for some obscure reason) erected around their HotFix Department.

Here are the 3 errors I found in the attached:

Error #1

The instructions are emphatic, and wrong. The user is ordered to include "all the text" between the two brackets. But that text includes two, not one, URL. Anyone trying to use that tangle would be grounded. So one version must be deleted. Wise user will delete the 2nd address, since that contains another error, all its own.


Ah...the second address. The error here is the inclusion of the < > signs at beginning and end. They're a little tricky since we are so used to seeing them in print, used for addresses and commands. In print, we know to eliminate them before use. But here we are under strict orders to "include all text between" those brackets. And of course they are inside the brackets. Whatever the authority behind our current orders, we have to remove the two < > signs before we can get anywhere.


In my email, there is a Carriage Return inside the URL, and it is half hidden. Until that's removed all else is void. You'll find it just where the line physically breaks. So that must be seamed together.

That's it with the errors. Now, here's the passwords and stuff.

*Here is the corrected URL, the GOOD URL:


And here is the Superbly Secret, Multiply Mystical, Microsoft Private Password. NOTE: These Passwords are JUST good for 7 days, and then they are changed -- so get moving.

Good until 5/10/2001 9:14:30am: @DrCNaep-$

Good until 5/17/2001 (?) : dNCBiP7u-Y

By the way, the password is just used during INSTALL, not during Download; that makes it real easy.

The download file is small (around 600Kb), and zipped.

Installation is a snap.

All Happy Things,


Appendix I - Microsoft Knoledge Base Article.

Office 2000 "Detect and Repair" Process Generates Error Code 1931
The information in this article applies to:

Microsoft Internet Explorer version 5.5 for Windows NT 4.0
Microsoft Internet Explorer version 5.5 for Windows 98
Second Edition
Microsoft Internet Explorer version 5.5 for Windows 2000

After you install Microsoft Office 2000 and Internet Explorer 5.5, the Office 2000 Detect and Repair process may generate the following error message:

Microsoft Office 2000 SR-1 Professional Error 1931: The Windows Installer service cannot update the system file C:Program FilesCommon FilesMicrosoft SharedVGXVgx.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.

NOTE: To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue when you search. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

Q242450 How to Query the Microsoft Knowledge Base Using Keywords

This problem can occur because the version of the Vector Graphics Extensions (Vgx.dll) file that is included with Internet Explorer 5.5 has the wrong checksum. The incorrect version of the Vgx.dll file that is installed by Internet Explorer 5.5 is:

Vgx.dll, version 5.50.4133.200 BetaVersion BETA, Office Version 10.0.803

The invalid checksum causes Microsoft Installer to determine that the file is damaged and needs to be restored.

On operating systems that do not support the System File Protection feature, the following Office version of the Vgx.dll file is installed by the Detect and Repair process from the CD-ROM or from the Microsoft Office Web site:
Vgx.dll, version 5.00.3014.1003, product version 5.00.3014.1003


A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web:


NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date Time Version Size File name Platform
11/07/2000 19:14 5.50.4211.7 1,769,544 Vgx.dll Intel


Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words:

Keywords : kberrmsg kbtool msient msiew98
Issue type : kbprb
Technology : kbIEsearch kbExchange550 kbZNotKeyword2 kbIENT400Search kbZNotKeyword3 kbIE2000Search kbIE98SESearch

Article ID: Q279177 Last Reviewed: February 23, 2001

I reinstalled Windows XP Pro with SP3 (Dell Edition) on the first of four refurb Dimension 8300's. Then I went to Windows update to apply the many megabytes of updates. I chose not to un-check IE 8 from among the 70+ initial updates. I also selected Windows Updates' version of the driver for an ATI Radeon 7500 AGP card in the system. (Yes, the 7500 is not standard for Dell, but I wanted four systems all with ATI graphics.)

So the update churned away for a while then asked for a reboot, of course. Windows Updates always ask for reboots, whether needed or not.

I rebooted and was confronted by 16-color graphics, because the Radeon 7500 driver from the Microsoft Update site was obviously bad.

When I clicked to run IE8, either for the Windows Update site or otherwise, it gave me a nonsensical error message and terminated.

I uninstalled IE8, then installed the right version of ATI's Catalyst driver to fix the video problem.


1. As I have said many times before, do not trust the Microsoft Update site for hardware drivers. They may or may not work correctly. If they don't work, you have to screw around to get working drivers again. Why waste the time?

2. If you install Windows XP from scratch, make sure you un-check IE 8 from the list of updates. Once all the updates are applied AND you've installed IE 7, you can then install IE 8 without any subsequent problems.

I did not make the same mistakes setting up the other three 8300s.

... Ben Myers

Hardware: Toshiba Satellite A65-S1062, original configuration, with additional memory from Toshiba / Kingston
OS: Windows XP SP2/SP3 Home
Video: ATI Mobility Radeon 7

Problem: The os installed on the hdd hangs after boot selection whether you select normal, safe, or diagnostic boot. The recovery console, my bootable XP SP3 Pro slipstreamed CD, and original Toshiba "Recovery" CD (restore to factory installation) all hang when ntdetect tries to scan the hardware. Once ntdetect has begun, there is no more activity on the hdd or dvd. Also, I tried a bootable Ubunto Linux Live CD that works on my desktop computer, but the laptop saw it as a non-bootable disk.

Incident: (Sorry for the long post.) Power cord was unplugged and then re-inserted into computer. Screen immediately went to black with a few "lines" of color about a third of the way down from the top. After trying the usual fixes--restore, reinstall driver, find new driver, etc--I finally discovered I had to flash the ACPI bios from 1.4 to 1.9 before I could successfully install ATI driver version Both updates were from Toshiba's support site. After doing this, I decided to perform some maintenance: installed recovery console, updated drivers from Toshiba, installed critical windows updates, including SP3 which somehow got turned off, ran some malware / virus checkers (no issues), ran some windows utilities like chkdsk and sfc.
Everything worked fine, until I plugged in the USB mouse and received an "unknown device" error. Since I had been using the touch pad, I don't know if the mouse stopped working with the original incident or later. Device Manager reported that any device--mouse, thumb drive, external hard drive--plugged into any of the USB ports as "unknown device". However, it reported no problems with the controllers or root hubs (no yellow bangs). It also couldn't "find new hardware" when a device was plugged into the USB ports. I tried a USB light and the ports are getting power. Following Microsoft Article 817900, I was at step 3, disabling USB controllers, when the computer started running very slowly. Taskman reported that System (not system idle process) was using 98-99% of CPU. Eventually, I got windows to reboot and it "found" the new USB controllers, but again System was running at 99%. After about 3 hours, I had to do a hard reboot as laptop was starting to run hot. The result is that now I can't get the system to boot at all, and the USB problem is probably not fixed either At this point, I'm out of ideas.

The only good news I have is the drive was imaged to my network file server after the incident, but before the "fixes". 'The laptop mainly used as the family netbook, but I'd really like to get it operational again. Any help would be greatly appreciated.

All of a sudden chkdsk c: /f /r is not working. I have used it once a week for along time with no problems. I have not installed any new programs except Windows critical updates. I haven

Since none of the PCs for which I am responsible has "Microsoft Dynamics Retail Management System", a Point Of Sale application, installed, I thought I might as well update them.

So far I have installed SP3 on 19 work and home PCs and laptops, which has taken between 11 minutes (for the newest Dell Optiplex 330) and 62 minutes (for an ancient just-about Pentium IV PC with 256 MB of RAM) from start-of-install to receiving the machine back usably after the reboot. No problems were experienced, except that the Windows Scripting Host command prompt window which appears during the post-reboot startup occasionally displayed well over a dozen identical error messages in rapid succession, rather than the single word "Done" which appeared on the other PCs, before terminating, apparently normally. (In fact you get two command prompt windows, but I've never seen anything displayed in the second one.)

Thankfully, I encountered no instance of the snappily-titled Windows XP SP3 BSoD Endless Reboot Loop with Stop c0000139 on GDI32.dll Error.

This information is just to give some idea of how long the SP3 installation process might take on your PC when SP3 again becomes available, once Microsoft has put a check in that your PC isn't running the above POS application!

Thanks to Alan for the original link to obtain SP3 (it was a 316.4 MB download, by the way)...

I have reformated my PC and loaded Win 98 again from scratch. I previously used ZoneAlarm version 2.6 happily. (I once tried the upgrade to version 3.x but it seemed to cause problems and as I still had the installation file - actually two different versions of 2.6.x - I went back to 2.6.) Now that I have reinstalled Windows, I can't get ZoneAlarm 2.6 to install. With either version of 2.6, it starts going through the install process but then comes up with an error message that because of an I/O problem, installation can't continue. It suggests that this might be the result of a corruped installation file, but while I can believe that one of them might be corrupt, it seems too much of a coincidence that it has happened to both the ones I have. I'd really like to get ZA installed again, but I'm stuck. Any ideas? (I am on WIn 98 first edition, and the ZoneLabs web site says that the version they now offer for download (version 4.x) needs Win 98SE minimum, so I can't use that.)

Alternatively, I could use a different frewall. A friend suggested Kerio Personal Firewall and I have tried downloading and installing that. Seems to be OK except that whatever I do I can't find how to stop it blocking my wife's PC getting access to mine, which she needs to do to use my printer. This was fine with ZA. (We are networked and share a cable broadband connectiion via a router.) So I have had to disable Kerio for now and am left without a working firewall.

Help! - Ian

I've been using a black Caviar WD 500GB drive for the last year as my OS drive. Last January I installed Windows 7 64 bit and ran into a bunch of problems with my computer starting up, so I wiped it clean and started fresh a month or two ago. The problems only happen sometimes and kind of vague, but lately it's been getting worse again.

Sometimes when booting up it will run chkdsk. It once found some bad files and fixed it up or whatever, but it was still running. I ran a chkdsk function (fsutiful dirty query) that seemed to change the drive from dirty to "NOT dirty". Sometimes the computer would freeze, regardless of how little of the processing power was being used and I would have to cold restart or run setup repair, which would then fail. I've also gotten the "disk read error press ctrl alt del to reboot" message a few times, which I got 2-3 times in the past 1-2 years which effectively killed my previous XP installs, except with W7 I can work my way back in around those. I've also rolled back to previous backup images with no changes.

Today I was online and I got an error message stating explorer had crashed and was rebooting which then froze. One of my crashes a week or two ago also somehow managed to reset some BIOS settings. WD Diagnostics shows no errors, even when I run the extended test. I could always replace the drive, but I'd rather leave that as a last resort, as I don't want to buy a new drive, then wait a few months for weird issues to start popping up again.

The drive is split into 2 partitions, one for the OS and one for image backups from W7, I'm running a Intel Q9550 processor, 4GB of Mushkin RAM, etc. Any help is appreciated, thanks.

Now that the problems have been resolved, I would like to express my sincere thanks to all who offered advice in my threads on ‘Reformatting Windows XP’, and subsequently on ‘Rootkits, how to remove them’ when reformatting failed to produce a solution.

Especial thanks to mercyh, who not only persuaded me to keep trying when I was about to give up and buy a new PC, but later suggested I try Bleeping Computer for more expert advice.

This took 20 days, 25 emails passing back and forth, several software downloads, many scans and logs to post and constant fretting about the ban on installing patches and how vulnerable this might make the PC, before they were finished.

And the result? There was no rootkit or other malware present.

A solution was achieved only through investigating one of the symptoms - the fact that every time a new Restore Point was created all the previous ones were deleted. They found a reference on another forum to the fact that ZoneAlarm update 9.1.507.000 was known to cause this on machines running XP. I was asked to remove ZA and install Avast or Avira, which did the trick. Not only did Restore Points stop disappearing – a minor point in my opinion – but the other problems were also eliminated. The PC is now a joy to use, it works as it should and is much quicker than before the reformat.

So once again, many thanks to all who contributed,


Hi all,
MS released an out of band patch today for the widely reported security vulnerability with Windows Icons.

I, foolishly, decided to go right ahead and install the update as soon as Windows Update prompted me

Well that was this morning, now it's evening time and I've finally got a system that works again, but without the update installed!

I have Windows Update set to notify me of new updates, but not to download, or install, them until I say so.

After the Initial surposedly successful installation, in the Windows Update dialog, I was prompted to restart my system to complete the Update Installation. This was where the problems started; Windows logged off and started shutting down, and the 'normal' prompt, warning not to switch off the system while Windows installed the Updates appeared, and there the system sat for 1 whole hour without going any further. I'm sure if I had left it, it would still be sitting at that prompt 8 hours later!

In the end I held the power switch and forced the system to shut down. On re-starting Windows gave the usual warning that it had failed to shut down properly, but proceeded to start up OK. On checking the Windows Update History I saw that the security update KB2286198 was shown as Installation Pending. I did another re-boot of the system which proceeded normally, without any Windows Update prompts, but the Update was still showing as Installation Pending.

On scanning for new updates, Windows Update said that there were no new updates available. I then did a system restore to before doing the initial Update Installation and then Windows Update again prompted that an update was available, namely the same one. I then proceeded to download the Update installation file from the Microsoft Download Centre and tried to install manually. This also failed.

I've attached a PDF file containing both error messages, one from the Windows Update History and the second from the Windows Event Viewer for the manual installation.[attachment=89494:MS Security Update Errors - MS10-046.pdf]

I've now restored my system to prior to doing all this and am waiting to install the Update once I know what is going on, and how to avoid this problem again!

Looking forward to getting any suggestions.

Thanks in advance,


I have a strange problem. I ws trying to install a dvd writing software on Windows 7 and this install disabled my cddvd writer. I first tried my Plextor which was working this morning because I was able to burn a dvd, but after I tried to install this software program it disabled my internal Plextor writer. I then tried my external Memorex writer trying either the firewire or usb connectors and it too gave me the yellow "i". I then tried a dvd-rom drive and it didn't get recognize the dvd-rom player. I then went into system restore to last week, it worked for a few minutes in that both the Plextor writer and the Memorex writer were ok in device manager and within 5 minutes I got the yellow "i". How can I get the dvd writers enabled ? Is there something in the registry that ill enable the dvd writers once again ?

I did try installing the writing software in windows XP sp2, sp3 and windows 2000 compatability mode but was unsuccessful.

Back in 2007 I started using Firefox - not for everyday browsing, but for one specific browser game I became addicted to - it was coded for FF and ran a lot faster than with IE.
I really liked the tabbed aspect of FF, so I started to use it more and more. But all my bookmarks were with IE6, and I didn't like (still don't) the bookmarking feature of FF, so I still used IE6 as well. (I've always been stubborn with software I like - the IE6 layout is still 100 times better than the IE7 layout.)
Well, at one point I noticed that if Firefox was running, if I opened an IE window then FF would slow down, and after a while so would the entire PC - and eventually I'd need to reboot. This kept happening, and it would take less and less time for the slowdown to occur - until eventually as soon as I opened an IE window - or usually clicking a link would open IE instead of FF - the PC would virtually lock up.
So I bit the bullet and installed IE7. I'd used it at work, and I knew it was supposed to be better and faster, but I absolutely loathe the layout - I had gotten so used to the sensible layout of IE6 that I had to search for the right button or menu item every time I needed it. But I upgraded because I figured it would solve the problem.
But it didn't - it once again took less time to reach the point where I needed to reboot, but once again that time is coming sooner and sooner.

Theoretically, FF and IE can coexist peacefully - right? I have scanned repeatedly with every reputable scanner available to try and find a virus or malware or anything that might be causing this slowdown. I've defragged and optimized, and nothing seems to have any lasting effect. To date I have tried:

Spybot S&D
Perfect Disk
Spy Sweeper

I use avast! for AV and Zone Alarm for my firewall.
(OS is Windows XP Pro SP3 - up to date with patches, except for yesterday's)

I've searched for the latest drivers to my printer, scanner, video card, sound card, motherboard, network card - you name it.

In the past, as soon as something like this has happened - typically every 2 years - I upgrade my system; I buy a new HD, switch the old one to Slave mode, reinstall Windows, and after a day of updates and patches, my system is running smoothly again. But it's been only a year since I last did that - I've continually kept my system as streamlined as possible, and more than half of my C drive is free (176 of 298gb free) - needless to say, I am at a loss as to why IE appears to be slamming on the brakes as soon as I open it up.


A friend's computer died recently and she asked me to take a look. It's an older PC running Windows 98 SE. Basically, she turned it on one day and just got a disk error.

I brought over a Windows 98 Boot Disk and the computer booted up properly with that. I then thought I'd check the hard drive with the FDISK utility (she had nothing on the drive that wasn't already backed up). FDISK said that there was no hard drive installed, so I thought the problem was with the hard drive.

I brought over another hard drive which I know works, and installed it as the master (and only) hard drive. I double checked all the connections, then I booted up with the Win 98 Boot Disk again. Once I got to FDISK, I was once again told that there was no hard drive installed.

So my question now is - where do I go from here? What could be causing the hard drive to be not seen by FDISK? One person I know suggested downloading the updated BIOS from the motherboard's web site - but I can't get anything to work on this machine as it doesn't recognize the hard drive.

Any ideas?

Thanks very much!


Hello all.

Once again I seek enlightenment from the celestial body of knowledge lurking here. And, once again, it is about my son's computer - a home assembled box that he and I built a couple of years ago. Some time back, he was complaining that it would randomly freeze up and sometimes reboot itself. Not too surprising given what he downloads and puts on it, I thought.

Eventually, I reformatted the master HD and laid a fresh copy of Windows down thinking that would solve the problem. It did not. Yesterday, we purchased and installed a new graphics card hoping that would solve the problem. Alas, it has not. I am not sure where to look next.

The box is currently running Windows XT HE, McAfee's virus checker, and the graphics drivers. No internet, no Office, no games, zip.

Anybody have thoughts on how I might go about diagnosing the problem? RAM chips have been removed and reinserted. Everything looks good on the motherboard. All suggestions appreciated.


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