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Ahh a former military man, that explains a lot of his drivel.


"jupiter is a man ^^^^^^^^^" wrote in
message ...

-----Original Message-----
On what do you base this on:
"SP2a sound like a much better choice which should be here
by Xmas."
The likelihood of that happening is almost nonexistent and
without precedent other than these 2:
1. A Service Pack for NT with far greater problems than
Windows SP-2.
2. Windows XP SP-1a released as part of a court
settlement with Sun.
Microsoft Virtual Machine was removed from SP-1 changing
it to SP-1a.
NOTHING else was changed even though there were numerous
fixes already

Since SP-2 is 2, it is not the first release, SP-1 was.
If you wait for an update of SP-2, you will most likely
wait forever
since the most likely event is SP-3 in a year or two.

Instead research and prepare your computer:

Or you can wait forever...your choice.

Jupiter Jones [MVP]

"M$" wrote in message
Well that goes to show once again - NEVER INSTALL the
first release

In 13 years I have never seen or heard of a good reason
for doing
so. While
SP2 may have some needed fixes, it is NEVER so critical
that it
cannot wait
a while till the major bugs are worked out. A set of
good practices
common sense will go farther then any SP ever will in
your PC.
What are the folks doing that have W2k, Win98, Me, etc.?
No, the sky
is not
falling! SP2a sound like a much better choice which
should be here
by Xmas.

"Jim" wrote in message
How bout helping me with my problems. Countless people
are having
with this "virus" called "SP2", and a few people
employees) say it so great.

Well this will make the third time I've posted about
this, so far
no help!

Here's my problem:

Installed service pack 2.

It wiped out my settings in "Outlook Express."
The Account, POP Server and SMTP Server info were
gone. I
Now my previously read mail, address book contacts,
etc, are gone.
now I'm not receiving any new mail.

How can I get it back? I REALLY, REALLY need to
recover some of
the mail.
Unfortunately for some reason, my System Restore was
turned off.

Thanks - Jim


Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (
Version: 6.0.754 / Virus Database: 504 - Release Date: 9/6/2004

*WARNING* This is a LONG spill, all in plain text and simplified so that
even non-techs should be able to understand it. Hopefully this will
assist some people in not only repairing their systems, but in making
them faster and more stable tools for them to use. It contains advice
on many things, many considered "common knowledge" to 'IT' people
everywhere. It is split into major sections, hopefully this will make
it easier to navigate. *WARNING*

Suggestions on what you can do to secure/clean your PC. Every attempt
has been made to be general and an assumption of a "Windows" operating
system is made here as well - although in some ways, this could be
adapted to any OS.


You should periodically defragment your hard drives as well as check them
for errors.

How to Defragment your hard drives

How to scan your disks for errors

How to use Disk Cleanup

You should also empty your Internet Explorer Temporary Internet
Files and make sure the maximum size for this is small enough not to cause
trouble in the future. Empty your Temporary Internet Files and shrink the
size it stores to a size between 120MB and 480MB..

- Open ONE copy of Internet Explorer.
- Select TOOLS - Internet Options.
- Under the General tab in the "Temporary Internet Files" section, do the
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the "Amount of disk space to use:" to
something between 120MB and 480MB. (Betting it is MUCH larger right
- Click OK.
- Click on "Delete Files" and select to "Delete all offline contents"
(the checkbox) and click OK. (If you had a LOT, this could take 2-10
minutes or more.)
- Once it is done, click OK, close Internet Explorer, re-open Internet

Uninstall any software you no longer use or cannot remember installing
(ask if it is a multi-user PC) - but only if you are sure you do not
need it and/or you have the installation media around to reinstall if
you need to. may help you accomplish this.

You should also verify that your System Restore feature is enabled and
working properly. Unfortunately, if seems to have issues on occasion,
ones that can easily be avoided by turning off/on the system restore and
make a manual restoration point as one of your periodic maintenance tasks.
This is particularly important right before installing something major
(or even minor if you are unsure what it might do to your system.)

Turn off System Restore.


Turn on System Restore.

Make a Manual Restoration Point.

(That, of course, will erase the previous restore point you have.)

Also, you should look into backing up your valuable files and folders.

And keep your original installation media (CDs, disks) safe with their
CD keys and such. Make backups of these installation media sets as
well and always use strong passwords. Good passwords are those that
meet these general rules (mileage may vary):

Passwords should contain at least six characters, and the character
string should contain at least three of these four character types:
- uppercase letters
- lowercase letters
- numerals
- nonalphanumeric characters (e.g., *, %, &, !)

Passwords should not contain your name/logon name.


** Side Note: *IF* you are about to install Service Pack 2 (SP2) for
Windows XP, I suggest you clean up your system first. Uninstall any
applications you do not use. Update any that you do. Download the
latest drivers for your hardware devices. Defragment and run a full
CHKDSK on your hard drives. Scan your system and clean it of any
Spyware/Adware/Malware and for Viruses and Trojans. Below you will
find advice and links to applications that will help you do all of
this. If this advice helps you, please - pass it on. Print it,
email it, forward it to anyone you think it might help. A little
knowledge might help prevent lots of trouble.

This one is the most obvious. There is no perfect product and any company
worth their salt will try to meet/exceed the needs of their customers and
fix any problems they find along the way. I am not going to say Microsoft
is the best company in the world about this but they do have an option
available for you to use to keep your machine updated and patched from
the problems and vulnerabilities (as well as product improvements in some
cases) - and it's free to you.

Windows Update

Go there and scan your machine for updates. Always get the critical ones as
you see them. Write down the KB###### or Q###### you see when selecting the
updates and if you have trouble over the next few days, go into your control
panel (Add/Remove Programs), match up the latest numbers you downloaded
recently (since you started noticing an issue) and uninstall them. If there
was more than one (usually is), install them back one by one - with a few
hours of use in between, to see if the problem returns. Yes - the process
is not perfect (updating) and can cause trouble like I mentioned - but as
you can see, the solution isn't that bad - and is MUCH better than the

Windows is not the only product you likely have on your PC. The
manufacturers of the other products usually have updates as well. New
versions of almost everything come out all the time - some are free, some
are pay - some you can only download if you are registered - but it is best
to check. Just go to their web pages and look under their support and
download sections. For example, for Microsoft Office update, you should

Microsoft Office Updates
(and select "downloads")

You also have hardware on your machine that requires drivers to interface
with the operating system. You have a video card that allows you to see on
your screen, a sound card that allows you to hear your PCs sound output and
so on. Visit those manufacturer web sites for the latest downloadable
drivers for your hardware/operating system. Always (IMO) get the
manufacturers hardware driver over any Microsoft offers. On the Windows
Update site I mentioned earlier, I suggest NOT getting their hardware
drivers - no matter how tempting. First - how do you know what hardware
you have in your computer? Invoice or if it is up and working now - take

Belarc Advisor

Once you know what you have, what next? Go get the latest driver for your
hardware/OS from the manufacturer's web page. For example, let's say you
have an NVidia chipset video card or ATI video card, perhaps a Creative
Labs sound card or C-Media chipset sound card...

NVidia Video Card Drivers

ATI Video Card Drivers

Creative Labs Sound Device

C-Media Sound Device

As for Service Pack 2 (SP2) for Windows XP, Microsoft has made this
particular patch available in a number of ways. First, there is the
Windows Update web page above. Then there is a direct download site
and finally, you can order the FREE CD from Microsoft.

Direct Download of Service Pack 2 (SP2) for Windows XP

Order the Free Windows XP SP2 CD

Microsoft also have a bunch of suggestions, some similar to these,
on how to better protect your Windows system:

Protect your PC


Let's say you are up-to-date on the OS (operating system) and you have
Windows XP.. You should at least turn on the built in firewall. That will
do a lot to "hide" you from the random bad things flying around the
Internet. Things like Sasser/Blaster enjoy just sitting out there in
Cyberspace looking for an unprotected Windows Operating System and jumping
on it, doing great damage in the process and then using that Unprotected OS
to continue its dirty work of infecting others. If you have the Windows XP
FW turned on - default configuration - then they cannot see you! Think of
it as Internet Stealth Mode at this point. It has other advantages, like
actually locking the doors you didn't even (likely) know you had. Doing
this is simple, some helpful tips for the SP2 enabled firewall can be found

If you read through that and look through the pages that are linked from it
throughout - I think you should have a firm grasp on the basics of the
Windows XP Firewall as it is today. One thing to note RIGHT NOW - if you
have AOL, you cannot use this nice firewall that came with your system.
Thank AOL, not Microsoft. You HAVE to configure another one.. So we
continue with our session on Firewalls...

But let's say you DON'T have Windows XP - you have some other OS like
Windows 95, 98, 98SE, ME, NT, 2000. Well, you don't have the nifty built in
firewall. My suggestion - upgrade. My next suggestion - look through your
options. There are lots of free and pay firewalls out there for home users.
Yes - you will have to decide on your own which to get. Yes, you will have
to learn (oh no!) to use these firewalls and configure them so they don't
interfere with what you want to do while continuing to provide the security
you desire. It's just like anything else you want to protect - you have to
do something to protect it. Here are some suggested applications. A lot of
people tout "ZoneAlarm" as being the best alternative to just using the
Windows XP FW, but truthfully - any of these alternatives are much better
than the Windows XP FW at what they do - because that is ALL they do.

ZoneAlarm (Free and up)

Kerio Personal Firewall (KPF) (Free and up)

Outpost Firewall from Agnitum (Free and up)

Sygate Personal Firewall (Free and up)

Symantec's Norton Personal Firewall (~$25 and up)

BlackICE PC Protection ($39.95 and up)

Tiny Personal Firewall (~$49.00 and up)

That list is not complete, but they are good firewall options, every one of
them. Visit the web pages, read up, ask around if you like - make a
decision and go with some firewall, any firewall. Also, maintain it.
Sometimes new holes are discovered in even the best of these products and
patches are released from the company to remedy this problem. However, if
you don't get the patches (check the manufacturer web page on occasion),
then you may never know you have the problem and/or are being used through
this weakness. Also, don't stack these things. Running more than one
firewall will not make you safer - it would likely (in fact) negate some
protection you gleamed from one or the other firewalls you run.


That's not all. That's one facet of a secure PC, but firewalls don't do
everything. I saw one person posting on a newsgroup that "they had
never had a virus and they never run any anti-virus software." Yep - I used
to believe that way too - viruses were something everyone else seemed to
get, were they just careless? And for the average joe-user who is careful,
uses their one to three family computers carefully, never opening unknown
email attachments, always visiting the same family safe web sites, never
installing anything that did not come with their computer - maybe, just
maybe they will never witness a virus. I, however, am a Network Systems
Administrator. I see that AntiVirus software is an absolute necessity given
how most people see their computer as a toy/tool and not something
they should have to maintain and upkeep. After all, they were invented to
make life easier, right - not add another task to your day. You
can be as careful as you want - will the next person be as careful? Will
someone send you unknowingly the email that erases all the pictures of your
child/childhood? Possibly - why take the chance? ALWAYS RUN ANTIVIRUS
SOFTWARE and KEEP IT UP TO DATE! Antivirus software comes in so many
flavors, it's like walking into a Jelly Belly store - which one tastes like
what?! Well, here are a few choices for you. Some of these are free (isn't
that nice?) and some are not. Is one better than the other - MAYBE.

Symantec (Norton) AntiVirus (~$11 and up)

Kaspersky Anti-Virus (~$49.95 and up)

Panda Antivirus Titanium (~$39.95 and up)
(Free Online Scanner:

AVG 6.0 Anti-Virus System (Free and up)

McAfee VirusScan (~$11 and up)

AntiVir (Free and up)

avast! 4 (Free and up)

Trend Micro (~$49.95 and up)
(Free Online Scanner:

RAV AntiVirus Online Virus Scan (Free!)

Did I mention you have to not only install this software, but also keep it
updated? You do. Some of them (most) have automatic services to help you
do this - I mean, it's not your job to keep up with the half-dozen or more
new threats that come out daily, is it? Be sure to keep whichever one you
choose up to date!


So you must be thinking that the above two things got your back now - you
are covered, safe and secure in your little fox hole. Wrong! There are
more bad guys out there. There are annoyances out there you can get without
trying. Your normal web surfing, maybe a wrong click on a web page, maybe
just a momentary lack of judgment by installing some software packages
without doing the research.. And all of a sudden your screen starts filling
up with advertisements or your Internet seems much slower or your home page
won't stay what you set it and goes someplace unfamiliar to you. This is
spyware. There are a whole SLEW of software packages out there to get rid
of this crud and help prevent reinfection. Some of the products already
mentioned might even have branched out into this arena. However, there are
a few applications that seem to be the best at what they do, which is
eradicating and immunizing your system from this crap. Strangely, the best
products I have found in this category ARE generally free. That is a trend
I like. I make donations to some of them, they deserve it!

Two side-notes: Never think one of these can do the whole job.
Try the first 5 before coming back and saying "That did not work!"
Also, you can always visit:
For more updated information.

Spybot Search and Destroy (Free!)

Lavasoft AdAware (Free and up)

CWShredder (Free!)
** No longer updated as of July 29, 2004 - however, still a great
product and should still be ran **

Hijack This! (Free)
( Tutorial: )

SpywareBlaster (Free!)

IE-SPYAD (Free!)

ToolbarCop (Free!)

Bazooka Adware and Spyware Scanner (Free!)

Browser Security Tests

Popup Tester

The Cleaner (49.95 and up)

That will clean up your machine of the spyware, given that you download and
install several of them, update them regularly and scan with them when you
update. Some (like SpywareBlaster and SpyBot Search and Destroy and
have/are immunization utilities that will help you prevent your PC from
infected. Use these features!

Unfortunately, although that will lessen your popups on the Internet/while
you are online, it won't eliminate them. I have looked at a lot of options,
seen a lot of them used in production with people who seem to attract popups
like a plague, and I only have one suggestion that end up serving double
duty (search engine and popup stopper in one):

The Google Toolbar (Free!)

Yeah - it adds a bar to your Internet Explorer - but its a useful one. You
can search from there anytime with one of the best search engines on the
planet (IMO.) And the fact it stops most popups - wow - BONUS! If you
don't like that suggestion, then I am just going to say you go to and search for other options. Please notice that Windows XP
SP2 does help stop popups as well. Another option is to use an alternative
Web browser. I suggest "Mozilla Firefox", as it has some great features
and is very easy to use:

Mozilla Firefox

One more suggestion, although I will suggest this in a way later, is to
disable your Windows Messenger service. This service is not used frequently
(if at all) by the normal home user and in cooperation with a good firewall,
is generally unnecessary. Microsoft has instructions on how to do this for
Windows XP he


This one can get annoying, just like the rest. You get 50 emails in one
sitting and 2 of them you wanted. NICE! (Not.) What can you do? Well,
although there are services out there to help you, some email
servers/services that actually do lower your spam with features built into
their servers - I still like the methods that let you be the end-decision
maker on what is spam and what isn't. If these things worked perfectly, we
wouldn't need people and then there would be no spam anyway - vicious
circle, eh? Anyway - I have two products to suggest to you, look at them
and see if either of them suite your needs. Again, if they don't, Google is
free and available for your perusal.

SpamBayes (Free!)

Spamihilator (Free!)

As I said, those are not your only options, but are reliable ones I have
seen function for hundreds+ people.


I might get arguments on putting this one here, but it's my spill. There are
lots of services on your PC that are probably turned on by default you don't
use. Why have them on? Check out these web pages to see what all of the
services you might find on your computer are and set them according to your
personal needs. Be CAREFUL what you set to manual, and take heed and write
down as you change things! Also, don't expect a large performance increase
or anything - especially on today's 2+ GHz machines, however - I look at
service you set to manual as one less service you have to worry about
someone exploiting. A year ago, I would have thought the Windows Messenger
service to be pretty safe, now I recommend (with addition of a firewall)
that most home users disable it! Yeah - this is another one you have to
work for, but your computer may speed up and/or be more secure because you
took the time. And if you document what you do as you do it, next time, it
goes MUCH faster! (or if you have to go back and re-enable things..)

Task List Programs

Black Viper's Service List and Opinions (XP)

Processes in Windows NT/2000/XP

There are also applications that AREN'T services that startup when you start
up the computer/logon. One of the better description on how to handle these
I have found he


That's it. A small booklet on how to keep your computer secure, clean of
scum and more user friendly. I am SURE I missed something, almost as I am
sure you won't read all of it (anyone for that matter.) However, I also
know that someone who followed all of the advice above would also have less
problems with their PC, less problems with viruses, less problems with spam,
fewer problems with spyware and better performance than someone who didn't.

Hope it helps.

- Shenan -
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately responsible
for your actions/problems/solutions. Know what you are getting into before
you jump in with both feet.


I know this may seem a long essay...but please...have

I recently was forced to uninstall SP2 because of the
following two errors: a ntfs.sys corruption and an
ntoskrnl.exe suspected conflict. I replaced the ntfs.sys
file and the ntoskrnl.exe file by expanding the needed
files from the file in the 'c:WindowsDriver
Cache' directory, however my computer continually
rebooted mid-way through the boot-screen process.

(Also to add, I am aware of a specific driver conflict
with AMD 64-bit machines, however I have an Athlon 3000+
machine, so that problem is out of the question)

Safe-Mode also ceased to well as the 'use last
known good configuration' option. So uninstalling SP2 was
my last hope. After following the instructions given by
an MS Technical Suppport Engineer, I was able to boot
into safe mode after deactivating all SP2 files. From
there on, I was able to uninstall SP2 completely.

Once finalised, my computer restarted. And hooray! I was
granted access into Windows. However, the unexpected
appeared. After logging into my Admin account, and
loading the PC restarted. Yet another issue.
Continualy it occured. Then, after attempting to boot
into safe mode for this second scenario, safe-mode would
not boot, restarting mid-way through loading again! This
unbelievable happening didn't set me off, not yet. I
booted into windows, logged into my Admin account, then
quickly 'ctrl + alt + del' and ended the
process: 'explorer.exe', therefore ceasing my PC to load
anything, and allowing me to use 'Run'. In Run, i opened
the Microsoft System Restore program (%SystemRoot%
System32restorerstrui.exe) allowing me to restore to
an earlier point. This rolled back my drivers before the
date of the SP2 Installation. However, after successfully
restarting and booting into windows, an attempt to boot
into safe-mode failed. It continually reboots mid-way
through loading, as it did primarily. Also, bundled with
this is another problem...somehow System Restore turned
itself off, and after turning it on...I noticed that all
my System Restore Points have been erased! They cease to
exist! Therefore...restoring to an earlier time may not
be an advisable option.

(P.S: After a long and anticipated 2 year wait...I feel
as though i've become an 'extended' beta tester for SP2)

So after reading my essay...any thoughts on how to fix
this issue? I managed to type this essay while waiting
for an SP2 Online Chat Support Engineer to reply back a
solution...It seems as though nobody knows what to do!

In agony and pleading before you,

Alvin Chan.

I have already posted this to the AVG Forum since the problem was caused by
AVG, but the resulting problem is Windows-related, as follows:

Windows XP Home: SP_?, factory-installed (OEM)
AVG Free 7.0: version 7.0.308?, virus db version 266.9.17?
No other anti-virus
No firewall software (except Windows Firewall protecting home LAN connection?)
No anti-spy (except for Yahoo! Toolbar?)
FYI: Dell Dimension 2100 Service Tag 87QJ511 (just in case more info helps)

Apologies in advance:
Sorry about the ?’s above:
1) since I can’t boot, I can’t check some of these and
2) this is not my machine, so I am trying to fill in info from various
documentation tossed together with that of all the other computers in the
house …I installed the AVG upgrade to help a friend who was getting the
“Upgrade to 7.0” warning prompt, so of course, it is now All My Fault :[
Sorry about the lengthy post, but: I usually have at least ½ a clue, so I’ve
done some research & tried some fixes, and I’d rather be thoroughly

--Upgraded AVG 6.0 free edition to AVG Free 7.0
--Ran Update, created rescue disk set, ran initial scan
--Scan found several infected files: wish I had printed a list, but I do
recall that among the listed critters and affected files were
Adware.Bookedspace and Trojan Horse Dropper.Agent.2AM, NTDownloader; some of
the files were system files in WINNTsystem32 and in I386
--Allowed AVG to quarantine/repair/delete all automatically, which I am now
regretting, since

--When the computer was restarted the next day, it would not boot: error
message “A disk read error occurred, Press Ctrl+Alt+Del to restart” …doing so
resulted in the same message each time
--Tried to use the AVG rescue boot disk: error message “NTLDR is missing,
Press any key to restart” …to no avail. So maybe a false positive, but more
likely that the repair/removal was flawed? Anyhow, can’t restore the files
if the machine won’t boot…
--AVG Forum had a post referencing “NTLDR Missing”, but that was about
testing the disks, not actual boot failure. Checked the Symantec site for
info: seems some of the malicious code affecting NTLDR will change the file
attributes from hidden, system, read-only to “archive” in order to patch it,
and does not change it back (see tech details on W32.Bolzano); according to
Microsoft: “Many viruses update the boot sector with their own code and move
the original boot sector to another location on the disk. After the virus is
activated, it stays in memory and passes the execution to the original boot
sector so that startup appears normal. Some viruses do not relocate the
original boot sector, making the volume inaccessible. If the affected volume
is the active primary partition, the system cannot start. Other viruses
relocate the boot sector to the last sector of the disk or to an unused
sector on the first track of the disk. If the virus does not protect the
altered boot sector, normal use of the computer might overwrite it, rendering
the volume inaccessible or preventing the system from restarting. (see
Windows XP Resource Kit, Ch. 27)”, etc….

--Created a boot disk from another computer running XP Home (SP1)- included
NTLDR, NTDETECT and BOOT.INI; restart with this disk resulted in error
message: “Invalid BOOT.INI file, Booting from C:windows, Windows could not
start because the following file is missing or corrupt: Windows
rootsystem32hal.dll, Please re-install a copy of the above file.”
--So, tried copying hal.dll (5.1.2600.0) as well, just to see if it would
work: no such luck, resulted in error message: “Invalid BOOT.INI file,
Booting from C:windows, Windows could not start because of a computer disk
hardware configuration problem. Could not read from the selected boot disk.
Check boot path and disk hardware. Please check the Windows documentation
about hardware disk configuration and your hardware reference manuals for
additional information.”
--BOOT.INI used is:
[boot loader]
default=multi(0)disk(0)rdisk(0)partition(2)WINDOW S
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)WINDOWS=”Mic rosoft Windows XP Home
--Tried modifying as partition(1), no success

--However, I can: enter Dell Set-Up, or F8 into Windows Advanced Options
(but Last Known Good Config and Safe Mode were both unsuccessful) and I do
have an MS-DOS boot disk that brings me to command prompt A:

--That brings us up to current: I believe that my options now involve
1) using the Recovery Console: not sure how comfortable I am with say,
editing BOOT.INI further with bootcfg or the like (I know enough to NOT just
dive into this) OR
2) Repairing/Reinstalling (in-place upgrade or parallel re-install) Windows
XP from the CD-ROM: my reservation on this is that according to MS Knowledge
Base article 312369, “You may lose data or program settings….” possibly
including documents in the Shared Documents folder. According to the Status
section, this was ‘first corrected in Windows XP Service Pack 1’, but I do
not know for sure if this machine has it installed: prevention options are
listed, Method 4 of which is a manual command-prompt option, but it notes:
“If you are using Recovery Console or an MS-DOS or Windows boot floppy disk,
the steps to delete the file are slightly different.” BUT does not say how

--Given my limited access options at present:
*** is there a way to check what SP is installed?
*** is there a way to determine where BOOT.INI *should* be pointing?
*** is there a way to back-up the Shared Documents folder from the A:
prompt before I proceed?

A few days ago I had problems getting my computer started. It would go just
beyond the Gateway Splash Screen and would stop. A clicking noise could be
heard coming from the computer near the hard drive. I called Gateway and they
had me run a test on the computer but it did not indicate a hard drive even
though they sent me a new one. I have been using the windows XP disk to get
into windows instead of the boot up files from the hard drive. Since I used
error checking and defrag I can now get into windows without using the
windows XP disk. However, it seems to be booting from the boot files from
intel, what ever that means and it is not the same way as it was before. It
takes a lot longer time to get it to boot. I am thinking that something may
have happened to my boot up files on the hard drive. If this is the case, is
there any way that I can just restore the boot files from the XP CD and try
that to see if it works? I do not have any idea why or how the boot files
could have got corrupted. Any help would be appreciated.

I don't know how Id did it, but I did it. Everytime I attempt to run Word, (Dell Dimension running ME) the computer freezes solid. Every so often I get the following error message from the blue screen of death: Error 0E : 0187 : BFF8E64B.

Once I was able to load Word (no document), but upon closing, I got this error message: Winword cased a general protection fault in module user.exe at 0005.00001f06.

All my other Office programs (Outlook, Excel, Access, Powerpoint) work fine. I have re-installed office, and also have run the Fix installation from the set-up program. Neither of these solved the problem. I then restored my system to two days ago, and that didn't help either.

Does anybody have any ideas what else I can do?


Apparently, I've been living in a cave, blissfully using Word 2003. I've just upgraded the computer and software and the Office suite, chiefly Word 2010. And so far, it completely sucks.

I'm a simple person. I write. I'm not an art director. I use keyboard commands instead of the mouse or selecting from pull-down windows because taking my hands off the keyboard is SLOW.

I don't get breathless about formatting and using styles (form follows function, I use Courier New and maybe Times New Roman from time to time) and I'm not a corporate user who has to track all the people who've had their way with my work.

I try not to use words as ornaments or substitute groovy layout for actual ideas.

The software is called Word, not Photoshop or Pretty Picture Editor.

Unfortunately, I have clients who use Word 2010 (and are annoyed at having to convert plain text up and back) or I'd probably still be using WordPerfect 5.0 for DOS.

Can anyone suggest ways to turn off all this interferrent frippery (85 styles, pull-down windows for pull-down windows, permissions, etc.) and just get back to simply writing? For example, I used to be able to simply hit alt-F and C to close a document. Now it's a fifteen-step menu with choices about who can and can't make changes and what they have to be wearing to be able to comment.



Edited by WyllyWylly to remove forwarding characters and excess whitespace.


One of our members writes:
My new XP computer (Toshiba 6100) has been deleting files. The first one I noticed was "charmap" (both the program and the related dll). I figured out how to restore it from the I386 directory. Recently I noticed that all the Windows games (Minesweeper, etc.) were deleted, then that the Volume Control (sndctr32) file was deleted, in each case along with the hlp file and another cs_ file, I don't know what the underline replaces.

I somehow need to know 1) What XP has deleted, and 2) If it's stopped doing it, and 3) If it would be safe to just go into I386 and do a batch command to decompress everything there.

I can't imagine it's a virus. I've never been on the Internet with it. The only programs I've installed are SIL programs and ones that are over 2 years old. I just installed AVG with an updated virus file and it checked out fine. It seems to me that I have somehow activated (or XP, aka "Hal", activated on its own initiative) a program to delete non-essential files to preserve hard drive space. I noticed that from the first time I turned this computer on, the "clear desktop" shortcut was missing, though the documentation said it would automatically be on the taskbar. I've never found the file, since I don't know what it's called.TIA for your help

Bob Wahlen

I have a new Toshiba laptop, only had it for just over a month. It is running Windows 7 Home Premium, has an i7 Intel quad processor and 4GB RAM.

Twelve days ago I began receiving a MS.NET dialog box declaring an "unhandled exception " Further text included: "System.IO.FileNotFoundException: Could not load file or assembly 'TSensLib, Version=, " (What is THAT? - no information could be found on that)

I contacted Microsoft through their help forums and was told it must be related to a program I had installed (this program, a Corel program, had some Appcrash issues). I contacted Corel. The tech support there told me to contact Toshiba which I did. They gave me some instructions on how to "restore to last known good configuration" which I did. I was told that if this did not 'cure' the problem I might have to Restore to factory settings. On the Toshiba users forum the suggestion was made to restore to a past point. I did that but that did not cure the issue .... or so I thought.

Doing a 'Restore Point" there were a number of updates that were now missing and over the next few hours (almost 24 hours) those updates popped up again asking to be installed. When the last and largest batch were installed, (on Sunday 27 June) including several .NET updates, this "unhandled exception" dialog box no longer came up upon boot up. My theory? One of those updates installed but was corrupted. Would this be a logical assumption? Has anyone heard of this or similar issues happening with updates?

I am happy that all is now well with my computer but I WOULD like to know or at least understand what might have caused this.

I had to reinstall Windows 98, from my restore CD which includes Works 2000. Works 2k has disabled my Office 2000 installation. I understand from a Knowledge Base article that, if I can uninstall Works 2000, I can delete a couple of Registry Keys to reactivate Office 2000. However, when I use Add/Remove Programs to try and remove Works all it does is attempt to install it and requests the Works CD. I don't have a Works CD, only the restore CD that came with my computer. How can I uninstall Works 2000? Or what amendments to the Registry do I need to make to get my computer to recognise my Office installation? Andy.

Hey Loungers,

I am having a bit of a perplexing, somewhat minor trouble with USB. First let me tell you how I got here: I tried to install Wubi (Ubuntu Linux without all the usual Linux hassles) on my Win 7 Home Premium HP Pavillion Elite 127-c desktop, (8 GB ram,1 TB hdd nVidia GeForce 220 video card), which went smoothly and was something I had done before on my older desktop this HP replaced. During my first run of Wubi, however, Linux updated itself and through my error I allowed GRUB (the Linux bootloader) to be installed. Upon rebooting I lost the ability to boot to either Linux OR Windows. Through some research, trial and error I was able to rebuild the Windows bootloader, but in so doing broke some things within Windows. So I did a complete factory restore with HP's Recovery Manager. The first time there were a few things that didn't go well, so I did it again. This time everything, mostly, seems to be back in order. There is one piece of software that no longer works (HP's own MediaSmart), but that is a minor issue that I will either fix or simply uninstall, or pose the question elsewhere in these fora.

This brings me to the USB issue: I have a Seagate GoFlex Desk 2 TB external hdd that has Replica software on it. Now it worked admirably when installed on the original setup before my flub with Linux. I used the Replica software (although I don't really like it and it caused some Explorer crashes). Now, however, I have had a few times when rebooting that the drive becomes "not recognized". When checking both Device Manager and Devices and Printers I see two unknown devices. I can uninstall both of these, reboot, and while the computer is off, unplug the GoFlex drive, let the boot process finish, plug in the drive and it reinstalls. This usually works fine although on a couple of occasions the installation failed. I have also had a couple of hangs during POST that seem to be related to this trouble (I reset the power button, unplug the drive, and then she'll finish the POST). Now, I also will have every ten minutes or so, the autoplay window pop up after hearing the booping of a connection seeming to be lost and then found. It seems the GoFlex drive is going to sleep, and then waking up periodically, but even when I think the drive is inactive I can still see it and open folders and such from within Windows Explorer. Right now I don't have the Replica software installed, and really don't plan on installing it; those Explorer crashes seem to be gone.

I have a number of things installed via USB which I had before as well and all worked nicely together, such as : keyboard and mouse that came with the desktop, Microsoft LifeChat and LifeCam, a USB to Serial converter for my police radio/scanner. I aslo use via USB Roxio's USB video converter and an audio USB device so I can record from virtually any device to my computer, but these are only plugged in as needed, along with my IPOD (an OLD one).

Another bit of info: when I did the second restore I inadvertently plugged in the GoFlex drive to one of the ports in the back of the machine. I have one other USB 2.0 (labeled) port in the front that I prefer to use for the drive, and I safely ejected the drive from the back port and reconnected to the one in front.

With all that, and I'm sure I've forgotten something, and I have read what I can find in the Lounge on others' USB issues, does anyone have any ideas?

I would like to notify all who have helped me with my computer problems recently. I finally formatted my hard drive, reinstalled Windows XP and put back all my programs, using the CD's and the web for those which I manually installed.

System Restore is up and running, creating restore points. It was a hard decision but I finally realized that I had no other choice.

I have one request, how do you create a link to this lounge that I can place in Quick Launch?

Thank you, one and all, for your valuable assistance, and I pray I will not have further problems in the future.



I am hoping that somebody here may have the answer to my problem.

I am running XP Pro on my computer, with a 360GB hard disk partitioned:

System C:

Data D:

Media E:

Backup F:

I have recently purchased a 1TB sata external drive, this is connected by ESATA cable, I cloned my internal HD to the External HD using Acronis Home Image 9, so far so good.

I will explain my intention here, I do a lot of photo work with Photoshop, with both my own images and photo restoration and I intended to strip off any unwanted programs and other junk and have a lean, clean machine for my photo work.

OK I know I could have done a clean install of XP but (a) Im lazy and (b) downloading all the required updates uses up just about all all my monthly download allowance.

My intention was to switch off the internal HD and boot to the external HD when I wanted to do photo work, then when I wanted to change back do the reverse - internal HD on- External HD off.

Tried that, booted to external drive and got the message at boot NTLDR is missing - Press Ctl/Alt/Delete to restart. when I attempted to reboot the internal drive I got the same message, I now had two OSs and neither would boot.

Eventually overcame that problem and got the internal drive booting, my next idea was to use a boot manager, so I downloaded GAG4 boot manager and tried with it, claimed it could boot up to 9 OSs including on different drives.

It is supposed to hide the active partitions of the other OSs to avoid conflicts but that is not how it worked out for me, remembering I cloned the internal drive to the external it has the same partitions containing the same data, when I choose to boot the external drive it should hide all the partitions on the internal drive and the external drive should assume the drive letters of the original - C:, D:, E:, F:, this it does not do, it makes the system partition of the external drive, Drive C: the system partition of the internal drive, Drive D: and then moves the partitions of the internal drive up one letter and hides all the non drive partitions on the external drive.

This as a result breaks the linkage to any data on the internal drive and it cant access it on the external drive because the partitions are hidden, plus the OS runs so slow that it is unusable.

Then when I ditch the bootloader ( I am running it off CD until I get it working OK) I then have to use Partition Magic to unhide the partitions on the external drive.

I cant see what I am missing here, the external SATA drive should operate a fast as the internal and by switching 1 drive off and the other on should be the same as having only one drive installed.

Does anybody have any thoughts on how I can get this to happen?

Thanks for you help.

Arrrkkkk..problems in paradise!

Im running Windows XP and what is happening is that it is hanging up so that only solution is to do a hard shutdown. When I came back on line after doing this 3 times in a one hour period, it would not log on but instead got a blue screen with an error message that ended with it saying something to the effect of Windows was shutting down to prevent damage to the computer. Also believe it said something about a hardware OR problem with a newly installed program. No new program installed so must be hardwareor was it hard drive? (mmmmm..)

This was a couple of days ago and I did the F8 thing; system restore thing; and I did the safe mode deal and ran several scans as well. Sorry but after several tries of this and that, I have become confused on what specifically the original error message said or when it said it. The various virus scans and malware scans came up with no virus/Trojans.

What I do have written down is at one point I received this message as the problem: PartMgr.sys PAGE_FAULT_IN_NONPAGED_AREA.

Any ideas of what this means or how to fix it?

And, what I am now noting is that these hang-ups occur when I have my Office Outlook open. One example of the hang-up is when I click the X to close anything (mail; word doc; web site; a picture; anything I have open), it doesnt close right often says program not responding. Then, whatever is being closed will just close partwaystill see a piece of it on the screen but cannot do anything with it. Even going the ctrl-alt-delete..end task route doesnt work as still get the not responding message. Most will eventually close but jeez.can see it is laboring to do so. I'm a multi-tasker so it's not unusual for me to have several programs open that I'm working at one time.

Anyone of knowledge reading this inquiry of help should be painfully aware by now of my computer ignorance Please bear this in mind when responding. < MmmfpthIm just happy that Im not close enough for any of you to come over here and slap my hands away from the keyboard and take my computer from me.>
I was going to download and run Reimage Repair saw advertised on Secrets newsletter - but got freaked when got pop up message that the download contained programs that some people would consider adware, spyware, or other potential unwanted programs. Anyone familiar with Reimage?

O.K., I realize that I may be as clear as a glass of milk as I try to talk about my computer issues. Perhaps someone can decipher what Im trying to say enough to be able to ask me more questions and help me get this computer going again.

My sanity is dependent on this little silver well as our fishing business. Any saviors out there to help out the Jungle Lady?

While exploring Ease of Access, I spotted High Contrast. Stupidly, I clicked on it, figuring I could change it back if I didn't like it. Not so! While Ease of Access Help mentions restoring defaults, it does not say how to do it. So I (again, stupidly) tinkered with it, hoping to find the magic default key. Now I have a mess on my computer. Ih have white screens with white type, and black screens with black type. I can't read anything, and I can't see anything I type.

I need to reset everything back to the factory defaults. Can anyone help me do that? I promise I'll never touch "EASE" again! Many thanks, Patti

Brand new in the Lounge, but not brand new in computers. That said, I did a dumb thing, and now need help undoing it. I was browsing thru Ease of Access, and spotted High Definition. I didn't know exactly what it would do, but figured if I didn't like it, I could always un-do it. So -- stupidly -- I clicked on it. It immediately changed my screen to deepest black with a bold white type face. I didn't like it at all, and searched for a hint on how to reverse the changes. If it's there, I couldn't find it. I searched HELP for Ease of Access, and found mentions of restoring to default settings -- but no instructions on how to do it or even where to find it. Woody's book (Vista All in 1 for DUMMIES -- how apt!) mentions EOA and its functions,but doesn't go into detail on using them.

Enter "Double Stupid"! I browsed around, trying various things to zap the B&W. Nothing fixed it, but some of the things I (stupidly) clicked on made additional changes to the screen's appearance. Bottom line is I made a big "clickin' " mess! Now I have black screens with black type, and white screens with white type, making most operations unuseable. For example, I can type an email, but can't see what I'm writing. This affects most screens on my computer, and many internet pages as well.( You can't log in on a solid black screen!) It's a miracle that I could see and use THIS forum! Maybe that's a good omen, and the terrific moderators here will bail me out -- thanks so much for being here!


P.S. Guess what? The selection buttons at bottom of this page are BLACK with BLACK type! I can't preview this post, so please overlook any typos! I'm guessing which black box says "Submit" ...

I don't know whether this is the right forum for this question, but here goes:

I am a Snowbird, spending six months in Florida and the rest in Indiana. Because I do a lot of online gaming, no laptop has enough graphics power to be useful. I have been dragging my tower back and forth each year - having a monitor in each place, but I am tired of that. I have built a new box which I would like to leave in Florida, and just take one HDD back and forth. These computers have different brand MB and CPU, so they are not at all alike, although they both run Win 7. I am looking for some way to be able to make the systems and software stay synchronized as much as possible, but the one in Florida is not running when we are in Indiana and vice-versa. The data is not any problem, but it is all the applications (which get updated and changed in the box I am using, but not the other one) which pose the issue.

I have been thinking about using a disk image of one to either clone or restore the other, then reloading the proper Win 7 over the top of the image. Does anyone think that will work? Does anyone have any other ideas?

Hi people,
I had to work my way through a problem on my computer and the experience left me with some of questions about how to reinstall Win 7.

My machine was a Vista Home 64 bit which I upgraded to Win 7 Home Premium. It worked great, and I never looked back. Question; If I need to reinstall, do I first restore to Vista and then do the upgrade again to Win 7, or is it best to just boot to the Win 7 disk? If I install Win 7 directly, then that means I no longer have need of the OEM restore partition, correct?

Any advice will be appreciated.


Good day to all.

I spent an unpleasant 5 hours or so last night fixing an 'Oops'. Its a long story, but I'll be as quick as I can.

My Win 7 Pro box has been stable for more than a year now. I purchased it as a complete machine (Intel quad core, 8GB RAM, single 1TB drive, DVD burner) just before Win7 was released - it came with Vista Home Premium. Even though the machine came with a voucher for Win 7 Home Premium, I had ordered several Win 7 licenses when Microsoft put them on sale back in July 2009 (months before the Win7 release date). And - I wanted to run Win 7 Pro on this machine anyway. Good thing I didn't wait for the Win 7 voucher to be fulfilled - that took about 14 weeks.

Upon receiving my shiny new Win7 licenses in the mail from Future Shop, I shrunk the Vista partition down to 50GB, added another 50GB partition for Win7, then a 3rd partition ~900GB) for data. At the same time, I added another 1TB drive for media storage. Had some teething problems that vanished when Nvidia released better Video drivers.

Basically hadn't touched the machine since then until a couple of month ago when I added a pair of 2TB drives (purchased just before the big price hikes). These are just a bunch of disks - no RAID. So: total of 4 drives in the box for a total of 6TB.

I should also mention that I had set the machine up to dual-boot both Vista and Win7. Win7 was the default OS selected after a 15 second delay.

Because the 1TB drive that I use to hold media was getting close to being full, I decided to move all that data to one of the empty 2TB drives. No problems at all.

Meantime, I'm building another Win7 box from new parts and a recycled case / PSU. Bought a reasonable mobo / CPU / RAM during the Black Friday sale and was just shocked at how expensive hard drives are now. Hmm - I've got an unused 1TB drive sitting in my working Win7 box. And: I had just purchased a new blue-ray burner that I wanted to install into my main Win7 Pro box anyway. So: I powered the box off and proceeded to pull the now unused 1TB drive and install the new burner. The mobo has 6 sata ports, so no problem.

Here's where I blew it (1st mistake of 3). The original hard drive (containing the OS) must have been plugged into the 2nd sata port rather than the first. I figured that out AFTER I got my machine running again. However, I didn't notice that at the time and plugged the OS drive into the 1st sata port. The original DVD burner had been installed in the last (6th) sata port when I rebuilt the machine originally - I added the blue-ray drive to the 5th sata port (was open). I pulled the extra 1TB drive out, then moved the 2TB drives down so that they were right next to the OS drive. That left the 4th sata slot open for future expansion.

Upon powering the machine up, it sat and did some heavy thinking (I'm saying to myself: "That's odd"), then proceeded to boot into Vista. No boot manager, no option to boot into Win7.

So: instead of just grabbing Easy BCD or even resetting the boot manager the old-fashioned way by booting into the Repair option from the Win7 installation disk, I did something really stupid. I went into Disk Manager (within Vista) and told it to set the Win7 partition to active.

Upon rebooting, I got the infamous 'NTLER is missing - press Ctrl Alt Del to reboot' message. Oh, hell, sez me. This is going to be so MUCH fun. I've fixed these problems before and it truly was not a fun time.

Booted into the Win7 Repair Console off the installation DVD. Tried the automatic repair option - it said that it recovered 2 Windows installations and did I want it to fix the problems automatically. Great, sez me. Maybe MS has automated all that stuff now.

No help. Worse than no help - the problem just got worse. Now the message on the screen says "A Disk Read Error Occurred".Great.

So: booted back into the repair console. Did all the bootrec stuff manually (fixmbr, fixboot, rebuild the boot manager). Nope - no change.

So: I did what I should have done first: Google it. And found THOUSANDS of hits. Hundreds of thousands of hits. Here was a problem that I had NEVER heard of previously and now I get to fix it.

However, there wasn't a real cure anywhere to be found. Lots of advice to just replace the hard drive (apparently that always fixes the problem), lots of things to do with bootrec within the Repair Console (I had already done all those) - not much real help at all.

However, one fairly common suggestion seemed off the wall: take an image of the drive just as it sits, wipe the partition, restore the image.

By this time, I had wasted at least 5 or 6 hours - much of that waiting for the machine to boot off that dammed Win7 Installation Disk. And I've got Acronis True Image Home boot disks hanging about (I own a whack of TIH licenses).

So: what the heck. Got nothing to lose. Boot from the Acronis TIH boot disk, save the Win7 partition to one of the mostly-empty 2TB drives. Since I was doing this anyway, also took fresh images of the Vista partition and the factory-installed recovery partition.

Powered the machine down and used a USB-sata adapter into my Win XP box to wipe the Win7 partition. Reconnected the drive to the mobo, powered back up into Acronis and restored the Win7 partition.

Fingers crossed. Toes crossed. Exit out of Acronis - and the machine boots up into the boot manager just like its supposed to. Selected Win7 - it boots!

Played with the machine for a while - its just like I hadn't messed with it (except for the missing 1TB drive). Yay!

So - powered the machine back off, reconnected the OS drive back to the Win XP box and blew off the Vista partition and the Win7 partition. For good measure, blew off the Vista Recovery partition as well. I really can't see going back to Vista .

Used Acronis TIH to again restore the Win7 image to the now double-size OS partition again and rebooted.

Works perfectly.

Summary: If you get an error message that says "A Disk Read Error Occurred" upon booting your Win7 computer, reach for your favorite Disk Image utility. Take an image of the OS partition, wipe the partition, restore the image. You will be finished fixing that problem 4 or 5 hours sooner than I was.

PS - I had mentioned at the start of this message that I figured out later that I probably moved the OS drive to a different sata port on the motherboard (from the 2nd port to the 1st). Why I think that is that when I went into the computer's BIOS settings, I noticed that first boot drive was the second entry in the table. In other words, the hard drive list contained 4 entries - one each for the 4 hard drives that were in the machine. The boot drive was the 2nd drive.

Had I noticed this BEFORE I had used the Vista Disk Management snapin to mess with the Win7 partition, I would have been done in 20 minutes. But I had booted the machine after messing with the drives and cables and it had booted straight into Vista. My big mistake was not just shutting the machine down and going into the BIOS to see what the computer thought the drive order should have been.

I won't be making that mistake again anytime soon.



Happy Thanksgiving to those who celebrate it! At the rate I am going, it seriously won't be me! A friend whose laptop I've cleaned up a few times asked me to look at his friend's laptop. His complaint was that it was moving very slowly and the wi-fi wouldn't connect to the internet.
Five days @ 8-10 hours a day, I am in a totally different position - part of it caused by me with my incorrect response to the boot manager loading problem days ago.

This is an eMachine Notebook E545 and the first thing I did when it was cleaned up enough was to make a repair disk. At some point in this disaster, I could not boot the OS and there isn't a Windows 7 disk available.
Then I found this information from the eMachine 545 website (see above) that some of the drives have the ability to be reinstalled from a hidden drive on the computer. I followed the directions - attached - and it came to a point where there were there were 3 boxes not mentioned in the instructions: Source, Destination and Speed. I did not know if I was to put something in there and as I was researching it, it continued on until it came to an error: WIMSETREFERENCEFILE:m:d2imagespop0107C0ox00cell 40.swm. When I clicked okay, it began the process again. It was asking me if I wanted a factory restore (YES - it was very infected) or restore everything except the person's files, etc. No matter which one I chose it went in a loop.

The second suggestion shows me how far over my head I am: I used my repair disk and pressed F12 as instructed and got the message that Windows is loading. Microsoft screen comes up and almost looks normal and asks for a keyboard method. Then it searches for Windows installations and doesn't find any. It tells me if my OS is not listed, to click load drivers for my hard disk and it takes me to a System 32 file with two driver files; Drivers and Drivers store. I don't know how to select the correct driver; all the files end in .sys. Somehow the OPEN box came up with the 4 hard drives and under File name says System and under Files of type says Setup Information. I don't know what to do next.

I would appreciate any assistance you could give me; I can not return it without an OS and I want to get it out of here!!!
Thank you for your time.

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